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Abena P
New Orleans, Louisiana

Lovely stay

4.0 of 5 bubblesReviewed 5 Aug 2021
We stayed in a suite in the Hotel Audrey from July 31-August 3. We were very pleased with the room and the service. We arrived in Chicago early Saturday morning and thought we would have to leave our bag and wander until check in time. But the desk clerk was lovely and let us check in, as they had a suite available. We were told on check-in that there was not daily maid service, but to let them know if we need anything and they would see what could be done. Luckily, we keep ourselves pretty neat, so it wasn't a problem.
The suite was pretty spacious with a king size bedroom, office area and living area. These areas are not able to be closed off from each other, but that didn't bother us. We just liked having the space. The only room complaint is that the bathroom is pretty small. Also, being in the first room off the elevator, we thought there might be noise from that. There wasn't but you could hear anybody talking in the hallway. It was pretty annoying when the Lollapalooza attending girls down the hall wanted to discuss their day, standing in the hallway at midnight. Not the hotel's fault exactly, but some soundproofing would help.
The location of Hotel Audrey is great. It's only a block off Michigan Ave, and right next to Neiman Marcus and Geno's Pizza, but it sill manages to feel like a quiet spot. We were able to easily walk to tons of shopping and food and get an Uber / Lyft without too much wait.
The lobby has a really comfortable vibe, but I hope they get the lobby coffee shop back open soon. I know that running hotels in the time of COVID is leading to a lot of loss of services, so I'm willing to adjust, but I hope said service come back soon.
Date of stay: August 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jill M, Other at The Chicago Hotel Collection Magnificent Mile, responded to this review
Responded 24 May 2023
Thank you for your review, Abena! We are glad you enjoyed your stay and look forward to having
you stay with us again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 31 July 2021

Hotel Audrey became our home for 5 nights as we were in town for a our daughter's wedding that had to be postponed from 2020. We had many family and friends, from all over the country, many visiting Chicago for the first time, so we really wanted everyone to enjoy themselves and have fun. From the point of coordination/planning and through the entire ceremony weekend, Christa and her entire team didn't disappoint.

We needed many rooms plus a hospitality suite and Christa provided everything we asked for. Hotel Audrey is in a great location, right near Michigan Avenue, so shopping and dining is not a problem. Not to mention a Geno's Deep Dish right outside their door. For the location, the price was very fair. Garage parking is close by with reasonable prices. The rooms are spacious, clean and comfortable. There is a staff shortage due to covid, so rooms weren't able to be cleaned as normal but if you needed it cleaned, fresh towels, or trash picked up, all you had to do was ask and it was taken care of promptly. The Audrey staff was very helpful, pleasant and always accommodating to requests. We received only positive feedback from our family and friends on how much they enjoyed the Hotel Audrey. That says it all.

If you are planning an overnight stay in Chicago, I would highly recommend you consider Hotel Audrey. Thank you Christa and the entire team.

Room tip: Get a suite.
Date of stay: July 2021
    • Value
    • Location
    • Service
Thank Spadys5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christa Roome, Owner at The Chicago Hotel Collection Magnificent Mile, responded to this reviewResponded 6 August 2021

It was an absolute pleasure to host your family for your daughter's wedding! We are so happy to have left a positive impact and look forward to your next visits with us!

Warm Regards,

Hotel Audrey Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2021

Stayed for the long weekend, the room was good. But cleanliness was really bad. Stayed for 3 days and they said there is no cleaning service for 3 days. We literally had to clean the room ourselves. We had to take out the trash. When asked they were like no staff works during weekend. This is the first time i have seen a hotel not providing cleaning especially weekends when most people come to stay. Really disappointed after spending a huge amount of money for 3 days. I would say they have to pay me back for the cleaning we did.

Date of stay: July 2021
    • Sleep Quality
    • Rooms
    • Service
Thank 979vivekr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christa Roome, Owner at The Chicago Hotel Collection Magnificent Mile, responded to this reviewResponded 16 July 2021

Vivek,

We are sorry you did not enjoy your stay with us here at Hotel Audrey. We are working very hard on getting our hotel back open 100 percent but unfortunately, it is taking a bit longer than expected. We appreciate your patience with us and hope we are able to make it up to you in the future.

Warm Regards,

Hotel Audrey Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2021

This hotel is centrally located in Magnificant Mile and is close to shopping, restaurants, and museums. We stayed here during the 4th of July weekend to celebrate my daughter's birthday and they upgraded our room. The room was very large and we loved the trendy decorated bathroom and living area. The staff was excellent and we really enjoyed our stay. Due to covid, they do not clean the rooms but I was able to get fresh towels right away. They also encouraged us to call them if we needed anything. The only small negative is that there are no mini-fridges in the rooms. I would definitely stay here again!

Date of stay: July 2021
1  Thank jeannee920
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christa Roome, Owner at The Chicago Hotel Collection Magnificent Mile, responded to this reviewResponded 16 July 2021

Jeanne,

Thank you so much for your review and feedback! We are so glad you enjoyed your stay. We look forward to welcoming you back during your next trip to Chicago!

Warm Regards,

Hotel Audrey Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2021 via mobile

This hotel is clean, well priced , well located and most of all very accomodating! I am extremely pleased to recommend the Hotel Audrey. We had to change dates and needed help with my disability. Everyone bent over backwards to make sure we had best stay. We stayed in suite for a week. Very comfortable and quiet plus great view.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank Kerrylyn W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christa Roome, Owner at The Chicago Hotel Collection Magnificent Mile, responded to this reviewResponded 16 July 2021

Kerrylyn,

Thank you for your review and feedback. We are glad we were able to assist you with your stay. We look forward to your next visit with us!

Warm Regards,

Hotel Audrey Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2021 via mobile

Location was great. Room was spacious. The cleaning staff was helpful and prompt. The front counter staff were engaging and happy to guide us with our inquires. They even gave us some Oreos for our trip back home to Cleveland. We would definitely stay there again.

Room tip: Use Spot hero and park at Olympia Centre. Door to parking is next to Ginos.
Date of stay: June 2021
Trip type: Travelled with friends
1  Thank Dream572233
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christa Roome, Owner at The Chicago Hotel Collection Magnificent Mile, responded to this reviewResponded 16 July 2021

Thank you for your review and feedback! We will make sure to pass along your kind words to our front desk agents. We hope we will see you again during your next trip to Chicago.

Warm Regards,

Hotel Audrey Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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