We chose to stay at the Palmer House Hotel for its wonderful lobby and fantastic location close to the Art Institute and the Chicago River in the heart of downtown Chicago. The rates are very reasonable. We loved sitting in the lobby having a cocktail and imagining the Palmers' Gilded Era. The bed was comfortable and the room, while small, had lovely photographs and vintage inspired furniture. Would love to stay again on another trip and possibly upgrade to a bigger room, but we were out and about on the town, so it suited us just fine.

Hotel is extremely dated and needs a makeover, some rooms smelled of stale smoke. The bar is stunning as is the history but not worth staying there.

Had to change rooms because of the smoke smell and new room had zero water pressure in guest bathroom.

From the valet to the front desk to the room to the breakfast, fast friendly helpful service. The hotel is still a gem, just so ornate. The location is excellent. Close to the park, theaters, restaurants, just a short hop to Michigan Ave.
The whole experience was great.