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Traveller rating
1,578
1,024
312
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94
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All reviews the weber grill great location front desk navy pier fridge and microwave great stay within walking distance magnificent mile city view michigan ave would definitely stay here again mag mile per night early check fitness center hgi webster
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Reviewed 4 July 2019

Was a great and clean hotel with superior staff. The location is great and near a lot of different attractions. Near Michigan ave for shopping. Check was very quick and breakfast was quick if you’re having buffet. Take a minute to get food from kitchen during breakfast specifically pancakes and French toast.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Cruiser46262022176
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Timothy G, Manager at Hilton Garden Inn Chicago Downtown Magnificent Mile, responded to this reviewResponded 5 July 2019

Thank you so much for providing us with such a great feedback....Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will be looking forward to seeing you with us again...

Sincerely,

Timothy G
Complex Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2019

The hotel was in a great location. Diagonally across the street is a trolley stop that will take you around Chicago and to the Navy Pier for free. This hotel was in walking distance of AMC movie theater and many shops and restaurants. Parking for the hotel is $64.00 per night (next time I think we will fly in. we did not need a vehicle), our city view was not spectacular but nice and the other window we had a view of an alley and the top of a roof building. The room was nice and clean however the bathroom can use some updates. On our check out date the housekeeper knocked on our door @ 8:00am I let her know we were in bed and not ready to leave, she came again knocking @ 11:00 on the nose the TV was on and we were moving around. I answered the door and I asked her isn't check out @ noon and she didn't say anything, I asked again isn't checkout @ noon? She said yes, I said okay we are checking out at noon. On housekeeping's behalf. NO, I did not have up the do not disturb sign, however I am sure she knew we were still in the room @ 11:00. I really didn't appreciate the 2nd knock. Overall, this is a great hotel to stay in, the perfect location to maneuver around downtown Chicago without driving. Oh make sure you have comfortable walking shoes.

Room tip: Ask for a higher floor with a skyline view.
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank adrianbF5281VV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Timothy G, Manager at Hilton Garden Inn Chicago Downtown Magnificent Mile, responded to this reviewResponded 5 July 2019

Thank you for taking the time to review your recent stay with us! We are glad to see you enjoyed most aspects of your stay with us! We hope to see you once again in the near future.

Best,

Timothy G
Complex Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019

There was blood on the bottom sheet along the side of the bed. We looked for any sign that it could have been from my husband, but he didn't have a scratch on his body. My husband had slept in a dirty bed with blood stains. I reported this to the front desk and showed pictures of the blood stains. The attendant apologized and offered to give us complimentary breakfast. This was an unacceptable response to the situation, and I told her so. She then offered to give my husband Hilton points and the breakfasts...we are disgusted by this incident!

Room tip: Check the beds thoroughly before you sleep in them!
Date of stay: June 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank tdhalliday
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2019

This hotel is in a great location and within walking distance to a lot of places to eat and to shop. Within walking distance to Michigan Ave where there are a lot of great stores. we've stayed here in the past and each time the staff was very courteous and helpful with any needs.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
2  Thank bigrich88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Timothy G, Manager at Hilton Garden Inn Chicago Downtown Magnificent Mile, responded to this reviewResponded 7 August 2019

Thank you for taking time to write your pleasant review, it is much appreciated. Thanks for all your comments we are so glad we are your choice of hotel when you come to Chicago. We hope to see you soon!!!

Sincerely,

Timothy G
Complex Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2019

We had a lovely long weekend stay at this location.
Friendly and helpful staff. A special shoutout to Reggie, you really made our stay one to not forget with your friendly attitude and kindness . I will see you on flip side “I’ll dial 0”

Date of stay: June 2019
Trip type: Travelled as a couple
Thank HarleyTAT2S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Timothy G, Manager at Hilton Garden Inn Chicago Downtown Magnificent Mile, responded to this reviewResponded 2 July 2019

Thank you so much for providing us with such a great feedback....Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will be looking forward to seeing you with us again...

Sincerely,

Timothy G
Complex Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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