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Reviews (3,188)
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Traveller rating
1,853
958
246
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56
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All reviews fire station great location fire department complimentary breakfast corner suite breakfast room navy pier within walking distance light sleeper fresh fruit oatmeal front desk staff valet parking street noise big city the river definitely stay here again
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13 - 18 of 3,188 reviews
Reviewed 6 September 2021 via mobile

Fantastic staff. Incredibly accommodating. Great rates compared to every other hotel around. Perfectly situated and accessible to everywhere I needed to be in an around Chicago area. Will definitely be back next time I visit Chicago. Oh, and Angelina is a rock star!!!

Room tip: Lyft app doesn’t consistently pick up this place so be careful when you put in pickup location
Date of stay: September 2021
Trip type: Travelled with friends
Thank Guide14664692079
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nicole H, Guest Services / Front Office at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 7 September 2021

Thank you for your feedback we are happy you enjoyed your stay with us. We think she is a Rockstar as well! Safe travels and we hope to welcome you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2021 via mobile

Pros: Good central location. Roomy suite, especially for a downtown hotel. Decent breakfast, indoor pool (which we didn’t use) and comfortable outdoor patio.
Cons: Fire station across the street, so we heard sirens periodically throughout the day and night (perhaps request a room on the other side!), street noise was loud Saturday night (but quiet at other times), and upper floor water pressure wasn’t great.
Overall, a good choice for downtown Chicago!

Date of stay: August 2021
Trip type: Travelled with family
Thank jillatin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 August 2021

Impressed with the front desk staff. Every shift was friendly and efficient. Our son moved to the area and we will definitely book this hotel again when we visit! Great location, clean and good value for it all.

Date of stay: August 2021
    • Value
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Review collected in partnership with Hampton
Thank Eloisa A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Daniel Pena, Guest Services / Front Office at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 20 August 2021

The Hampton family thanks you for such wonderful feedback, Our team looks forward to your next visit with us.

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Reviewed 16 August 2021

This was my second time staying at this hotel in the last few months. The first time was great. This time I was woken up at 5 am by water dripping from the ceiling. I had to go down to the front desk in my pajamas to have them address the issue. I ended up being moved to another room but the whole process took about an hour. That event was extremely annoying and inconvenient. I expected to be compensated in some way (discount, extra points on my membership account, etc) I was not.

Date of stay: August 2021
    • Value
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Review collected in partnership with Hampton
Thank Lclondon5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nicole H, Guest Services / Front Office at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 17 August 2021

Thank you for the feedback. We apologize you had to experience this during your stay. I have sent you a direct email regarding this issue. We hope we are able to welcome you back in the future.

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Reviewed 10 August 2021

In the heart of the city. Nice staff. Weird smell in room. Shower water was cold often. The free breakfast was good. Thugs hang outside of the hotel after dark. Their was a ceiling water stain in my suite.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank cpenn2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Daniel Pena, Guest Services / Front Office at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 11 August 2021

Thank you for the honest feedback although we do not have control over the pedestrians who may venture downtown, we can absolutely address your other concerns within the hotel. Rest assured the proper departments have been informed of your feed back. We hope you give us another opportunity in the future for a much improved stay.

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