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aquarose1578
Cocoa, Florida

Bad Management

1.0 of 5 bubblesReviewed 11 Oct 2016
We made a reservation for this hotel on the Monday before it became apparent that Hurricane Matthew would hit the east coast of Florida. During our evacuation, we called the hotel to verbally confirm our reservation and were told that they had it and there was no problem. Upon arriving in Valdosta, we drove by the hotel to ask about an early check-in at which point our reservation was confirmed again and we were told we couldn't check until later that afternoon. We decided shortly after to go ahead and make the drive to go to my parents house in NGA. We called and got the name changed on our reservation to that of a single mom who was also evacuating the hurricane with her young son and elderly mother. We confirmed several times that the reservation change was valid and they checked in. That evening we found out the reservation would not be honored and we can only assume it is because the hotel manager, a rude and unscrupulous person, was giving rooms to the highest bidder. Nice job putting families with small kids out on the streets when they have evacuated a hurricane and have no where to go. Horrible hotel with bad people managing it. Stay far away.
Date of stay: October 2016
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Marleta B, Manager at Motel 6 Valdosta University, responded to this review
Responded 26 Oct 2016
Thank you for taking the time to tell us about your experience with Motel 6 - Valdosta, GA #8684. Your feedback is very important to us.

At Motel 6, we strive to provide a superior guest experience, and I am sorry yours did not meet expectations.

Rest assured appropriate measures are being taken to address the problem and prevent future occurrence.

We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

Sincerely,

Tressie Anthony
Manager On Duty
Motel 6
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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28 - 33 of 94 reviews
Reviewed 9 October 2016 via mobile

We stayed here for two nights. They messed up our reservation for the second night, they did honor there mistake and found us a room for the second night we still had to move all of our stuff and why....why not put the other people in the new room...and we had to wait for it to be bombed and it was the worse smell ever. Because there was an evacuation and the hotel was full it didn't matter to them that this odor was as far f we were sleeping in a room of animal poo. Dirty, no towels, smelled, just awful!

Date of stay: October 2016
Trip type: Travelled with family
Thank CheriMichael
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marleta B, Manager at Motel 6 Valdosta University, responded to this reviewResponded 27 October 2016

Thank you for taking the time to tell us about your experience at the Motel 6 - Valdosta, GA #8684. Your feedback is very important to us.

At Motel 6, we strive to provide a superior guest experience, and I am sorry yours did not meet expectations.

Rest assured appropriate measures are being taken to address the problem and prevent future occurrence.

We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

Sincerely,

Tressie Anthony
Manager On Duty
Motel 6

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2016

I needed to be in Valdosta for two weeks ends back to back and wanted to save some money. I have stayed at Motel 6's is the South West US before without any issues. So I gave this location a try. The next weekend I stayed at much better place.

The room was nasty, stains on the carpet and bedding, Plus they did not bring clean towels for the second night.

Date of stay: June 2016
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Q3739DUjeffj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 June 2016 via mobile

I have stayed in several places. This one is at the bottom. If I hadn't been so tired and already paid , I would have left. First room I was in, the air wasn't working so moved to another room barely working. The room had a very fowl odor. Everything dirty looking Towels in the bathroom worn out. Afraid too lay in the bed. Seen roach as we left. So very concerned they got into my luggage Only positive thing was the clerk. Very nice. Security person. A joke. He was a very large man in shorts in a tshirt and long hair and hadn't shaved in forever. Not in a uniform or could identify his job. If I had responded as a officer would had thought he was the bad guy . Run pass this place. Tom bodett doesn't need too leave the light on for me anymore.

Date of stay: June 2016
Trip type: Travelled with family
Thank Micheal V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marleta B, General Manager at Motel 6 Valdosta University, responded to this reviewResponded 12 July 2016

Thank you for taking the time to share with us your experience which is greatly appreciated.

We apologize for any inconvenience that you experienced. All appropriate measures are being taken to correct any problems that may occurred.

We hope that you give us the opportunity to serve you again in the future.

Thank you




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2016

I was in line with another person to get our money back. Air conditioning didn't work. Filthy, cobwebby and smokey. I asked if any of the rooms had AC that could keep up. NO. I told her the website says "renovated" and she said that was like 2 rooms. She said people leave all the time. I felt sorry for her but not sorry enough to suffer through 94 degree weather with no AC. THEY CHARGED ME ANYWAY. Said it will take 2 weeks to get it off my card. OH, and they overcharged me according to my reservation. Management would not return it.

Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Service
1  Thank Brandy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marleta B, General Manager at Motel 6 Valdosta University, responded to this reviewResponded 16 June 2016

Thank you for taking the time to tell us about your experience at the Motel 6 - Valdosta, GA #8684. Your feedback is very important to us.

We apologize for any inconvenience that you experienced due to our air cooling system. We are also in the process of renovation, so hopefully you will stay with us again and your next visit will be more enjoyable.

If you were over charged in any way please contact me direct at the hotel 229-333-0047, I will be more than happy to make any necessary adjustments.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2016

I was on the road for the second day from Ocala doing retail audits. I had reserved a room as I did in Talahassee also. Unfortunately this location didn't seem to have any of my preferences logged and I almost found myself on the second floor. I am a disabled veteran with Chronic knee problems and the combination of long driving and working makes me quite stiff and inflexible after work. I secured a room on the 1st floor but it was close to the pool. Next time I'll try to reserve a spot away from the pool. It was difficult to nap amidst all the screaming.

The room was clean though I had thought I reserved a room with a Queen bed and the smaller one made sleep a bit awkward.

Room tip: If you sleep during the day then stay away from the pool. ACs are quite loud on the first floor.
Date of stay: June 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank pitfrog21b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marleta B, General Manager at Motel 6 Valdosta University, responded to this reviewResponded 15 June 2016

Thank you for taking the time to tell us about your experience at the Motel 6 - Valdosta, GA #8684. Your feedback is very important to us.

My apologies for the noise at the pool, school is now out and kids can be a bit noisey during the day. If possible please reserve your room for future stays and we will be sure to accommodate you away from the pool area.

We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

Thank you,
Marleta Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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