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terrip604
Big Rapids, Michigan

Wrong room ,

3.0 of 5 bubblesReviewed 11 Jul 2024
Reserved a delux king room 6 months in advance ,when we arrived was given a handicap room, not what I reserved, was not given a chance to have the room i reserved, all staff said was it was how is with booking .com . That is not true . My reservation specifically says delux king with a tub ,not handicap accessible, I was so angry. After driving 20 hours was in no mood to argue. Staff was just not helpful at all
Date of stay: July 2024
Room Tip: Verify your room, or you get whatever is available
Trip type: Travelled with family
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
5.0 of 5 bubblesSleep Quality
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Reviews (1,330)
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Traveller rating
1,007
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All reviews hot dogs free drinks olive garden evening food chilli nachos adult beverages breakfast and dinner happy hour great stay wonderful hotel clean rooms pool and hot tub king suite staff was friendly parking lot kickback
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9 - 14 of 1,330 reviews
Reviewed 8 July 2024

Due to past experiences, we always try to find a Drurys if possible. Friendly staff, clean facilities, complimentary dinner, drinks and breakfast. Our only complaint is we wish there were more locations available along our travel routes.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tom N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2024

Very good hotel with high quality care. Food is generally above average, yet a good deal. In the middle of remodeling and looking more impressive. The staff was extremely helpful. The hotel was very quiet, clean as a whistle, and comfortable. I love staying here whenever I travel .

Date of stay: June 2024
Trip type: Travelled solo
Thank leroytheman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 June 2024 via mobile

This was my first stay at a Drury Hotel. Very clean and comfy room. Plenty of parking. Great breakfast and the Kick Back at night is enough for dinner!! All the staff was so friendly. Would definitely stay again when traveling from Florida to all points north!

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Janet M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 May 2024 via mobile

Exceptionally pleasant staff. Everyone from the housekeepers to the managers made the effort.the manager helped remove dishes in the breakfast area. It’s a good sign of a good manager when they jump in as needed.the meals were hardy enough for my husband and light enough for me.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Passenger40314684363
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 May 2024

This hotel is currently being renovated and it certainly needs it. Our room was very outdated and oddly arranged with an empty space to the left of the room with a desk in it. There was a large blank wall that could have been used for storage or a loveseat, etc, but it was empty like something had been removed. Room would not cool down (3rd floor), although it was not especially hot outside as Valdosta can be. I didn't get the clean vibe and friendly feel I usually get at a Drury. The hot breakfast items were not warm.

Room tip: Ask for a renovated room with decent AC.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Excursion792153
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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