Ceiling falling down, tv didn't work, mattresses were old and bad, renovations are needed.
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Jenni E
North Port, FloridaA good overnight stay for travellers.
Review of Super 8 by Wyndham Valdosta Mall
Reviewed 23 Jul 2024
Very conveniently located for an overnight stay alongside I-75. We were travelling on the next morning, so only stayed one night. The room was spacious and the bed comfortable. Towels were clean and fluffy. We didn't stop for breakfast, so I cannot comment on that.
Date of stay: July 2024Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Super 8 by Wyndham Valdosta Mall, responded to this review
Responded 24 Jul 2024
Hi JenniE304,
Thank you so much for your positive feedback. We're happy to hear that you found our location convenient for your travels along I-75 and that you enjoyed the spacious room and comfortable bed. It's great to know the clean and fluffy towels added to your experience. We hope you'll have the opportunity to try our breakfast on your next visit. Safe travels, and we look forward to welcoming you back!
Thank you so much for your positive feedback. We're happy to hear that you found our location convenient for your travels along I-75 and that you enjoyed the spacious room and comfortable bed. It's great to know the clean and fluffy towels added to your experience. We hope you'll have the opportunity to try our breakfast on your next visit. Safe travels, and we look forward to welcoming you back!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (363)
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1 - 6 of 363 reviews
mudbogg1
1
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Super 8 by Wyndham Valdosta Mall, responded to this reviewResponded 22 July 2024
Dear mudbogg1,
Thank you for sharing your feedback. We’re sorry to hear about the issues you encountered during your stay, including the ceiling condition, TV not working, and the state of the mattresses.
We understand how important it is for our facilities to be in good repair, and we appreciate you bringing these matters to our attention. We are currently evaluating our renovation plans and will address the concerns you’ve mentioned to improve our guests' experiences.
Thank you for your comments, and we hope to have the opportunity to provide you with a better stay in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jmarst847540
1
Room was not clean no was the cold water working as well at the ac was not working as it should staff didn’t want to help with any of the issues
Date of stay: June 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Super 8 by Wyndham Valdosta Mall, responded to this reviewResponded 4 July 2024
Dear jmarst847540,
We sincerely apologize for the unacceptable conditions you experienced during your stay. It is disappointing to hear that your room was not clean and that both the cold water and AC were not functioning properly. Moreover, we deeply regret that our staff was not helpful in addressing these issues. This is not the level of service we aim to provide. We will be addressing these concerns with our team immediately to ensure such situations are rectified and prevented in the future. Thank you for bringing this to our attention, and we hope you will give us another chance to provide you with the quality stay you deserve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andrea8792
1
It was good wish there was some hot options for breakfast but everything was great! I would definitely do this again!
Date of stay: May 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Super 8 by Wyndham Valdosta Mall, responded to this reviewResponded 18 June 2024
Hi Andrea8792,
Thank you for sharing your positive feedback. We're happy to hear that you had a great stay and that everything met your expectations.
We appreciate your suggestion about adding hot options to our breakfast menu. Guest feedback is incredibly valuable to us, and we'll certainly consider this as we look for ways to improve our offerings.
We're thrilled to know you would definitely stay with us again. We look forward to welcoming you back and making your next stay even better!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
robertcB5598QQ
4
When I opened the door I was greeted by the strongest smell of cigarrette smoke. The table in the room was covered in a sticky looking residue, the chairs covered in cigarrette burn holes. Had to Leave
Date of stay: February 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Super 8 by Wyndham Valdosta Mall, responded to this reviewResponded 21 February 2024
Dear robertcB5598Q,
We are truly sorry to hear about the unsatisfactory experience you had during your recent stay with us. Your feedback is incredibly concerning, and it does not reflect the standards of cleanliness and comfort that we strive to uphold.
We sincerely apologize for the strong smell of cigarette smoke in your room, as well as the condition of the furniture. We understand how unpleasant and unacceptable these issues must have been for you, and we regret any inconvenience or discomfort they caused.
Please know that we take matters of cleanliness and maintenance very seriously, and we are actively addressing the issues you've highlighted to ensure that they are resolved promptly and prevent similar occurrences in the future.
We understand if you felt the need to leave under these circumstances, and we apologize for falling short of your expectations. Your satisfaction and comfort are our top priorities, and we would appreciate the opportunity to make things right for you.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gerben D
Koog Aan De Zaan
12413
I had to pay $50 deposit wich would be payed back within 2 - 3 weeks. After 3 weeks I wrote a email to the hotel and requested the money to retrun to my card account. Now it's been 7 weeks and stil no money back For me it's hard to write a positive review because this issue. Normaly I write a review after the hotels return the refund. This time no refund back so i Ggve the super 8 in Valdosta a -1 star. Managment maybe not capable to do busines in a legal way? Wyndham did'nt support me in any way, they point to the hotel in stead of helping the customers.
So beware of this issue, it can (probably wil) happend to you. You're warned.
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Super 8 by Wyndham Valdosta Mall, responded to this reviewResponded 25 December 2023
Dear 342gerbend,
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. I want you to know that our team will research your comments and make the necessary arrangements in order to keep these issues from happening again with future guests. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC