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Retired0514
Conway, Arkansas

Hotel needs some work

3.0 of 5 bubblesReviewed 30 Apr 2024
This hotel had a few problems that needed to be addressed. The first problem was that there was mold around the shower stall. The second problem was the tile had separated from the wall by the shower and there was toilet paper stuffed into the wall. It was rather a unique choice of insultation. Room was okay but left a little to be desired.
Date of stay: April 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this review
Responded 1 May 2024
Although it was a pleasure to serve you, I am sorry for the cleanliness issues in your shower and for the tile separation you noticed in your bathroom. We will fix both of those problems quickly, and I hope you will give us another chance to impress you in the future.

With gratitude -- Cynthia Jenkins, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (917)
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Reviewed 27 March 2024

We decided to try a stay since this location was fully renovated.

We were cheerfully greeted by Ashley R.
Ashley, accommodated us beautifully!
She is an excellent multitasker too. (She courteously & thoroughly attended everyones needs (via phone, lobby walk ins, including us too)!

Ashley is a lovely forefront for your Corporation (you are blessed to have her)!

The rooms were nicely cared for too.
Thank you for placing Ashley at the forefront of guest services at the Macon, Ga. location. She' s a definite asset & made our stay very pleasant.

Wishes for continued success!
Mr. & Mrs. S. of Fl.

Room tip: Easy on/off I75 plenty of quality restaurants to choose from With Country Inn & Suites location (you can easily walk down the stairs...
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mobile27345792569
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this reviewResponded 28 March 2024

Thank you for sharing your great comments about the excellent guest care the teams at Country Inn & Suites provide! It is always a joy to provide cheerful and accommodating visits, and we ask you to continue to stay at our hotels anywhere your travels lead you.

Hospitably -- Cynthia Jenkins, General Manager

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Reviewed 25 March 2024

We stay here when we just want a little time out of the house. Front desk is always SO friendly. Breakfast slaps. Room always smells so fresh and clean. The rooms are very quiet and comfy! No notes. No crumbs. Slay!

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank McCuci
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this reviewResponded 26 March 2024

McCuci --

We're always happy to serve you when you need a little time out of the house, and we thank you for staying with us and for sharing your great comments about our friendly team, as well as your clean room and tasty breakfast. Please let us host you again soon at our Valdosta Country Inn & Suites!

Best regards -- Cynthia Jenkins, General Manager

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Reviewed 23 March 2024

Seriously, the front desk guy, Chris, DENIED our SERVICE DOG entrance to the breakfast area in a rude & very humiliating way. We ate on a couch in the lobby. Our room had a hole in the wall for GOD KNOWS WHAT. Stuffed underwear in it. The was NO SOAP or sundries of any type & when I asked for some, front desk lady, Tashara, acted like I was trying to SCAM HER out of the basic toiletries. AND THE KICKER, the toilet kept clogging & couldn't flush. NO. Never. Again.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Lynn L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this reviewResponded 24 March 2024

Lynn --

I am very sorry for the experience you described, and I will review what occurred with our team to ensure we improve with our hospitality efforts. We will also address the hole you noted in your room, and we thank you for staying with us and for sharing your comments.

Sincerely -- Cynthia Jenkins, General Manager

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Reviewed 21 March 2024

Rooms are very comfortable and clean. Beds were great, bathroom a little small, fresh cookies at front desk were wonderful. Our frig was a little broken and the toilet seat was loose. Close by to a selection of restaurants and great location. Near a mall as well

Room tip: On third floor. ran out of butter. Buffet was ok nothing special
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank William D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this reviewResponded 22 March 2024

William --

It is great that you appreciated our perfect location and your very comfortable and clean room, and we thank you for choosing to stay at our Country Inn & Suites! I will make sure we fix the issues you had with your refrigerator and toilet, and we ask you to stop by again anytime your travels bring you to Valdosta.

All the best -- Cynthia Jenkins, General Manager

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Reviewed 8 February 2024

We were given room 406 and checked in and someone was already checked into our room. We were then put in 206. Noisy. Near the road. A beetle of some sort flew at my husband. The next room there was loud arguing. No compensation for booking us into the room where someone was already there. We were running late so I called to let them know.
Breakfast was ok. Yoplait now uses bioengineered ingredients.
The shower was very clean. Happy we brought our own products as Choice uses products made in China.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank robbiegirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this reviewResponded 8 February 2024

Robbiegirl --

While it is nice that you enjoyed your very clean shower, I am sorry for the issues you had upon your arrival and for not providing you with a very peaceful evening. I will look into what occurred so we can make the improvements needed, and we hope you will reconsider and give our team another opportunity to provide and impressive experience.

With gratitude -- Cynthia Jenkins, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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