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Lynn L
Green Bay, Wisconsin

What a joke

1.0 of 5 bubblesReviewed 22 Mar 2024
Seriously, the front desk guy, Chris, DENIED our SERVICE DOG entrance to the breakfast area in a rude & very humiliating way. We ate on a couch in the lobby. Our room had a hole in the wall for GOD KNOWS WHAT. Stuffed underwear in it. The was NO SOAP or sundries of any type & when I asked for some, front desk lady, Tashara, acted like I was trying to SCAM HER out of the basic toiletries. AND THE KICKER, the toilet kept clogging & couldn't flush. NO. Never. Again.
Date of stay: March 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this review
Responded 23 Mar 2024
Lynn --

I am very sorry for the experience you described, and I will review what occurred with our team to ensure we improve with our hospitality efforts. We will also address the hole you noted in your room, and we thank you for staying with us and for sharing your comments.

Sincerely -- Cynthia Jenkins, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (917)
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6 - 11 of 917 reviews
Reviewed 21 March 2024

Rooms are very comfortable and clean. Beds were great, bathroom a little small, fresh cookies at front desk were wonderful. Our frig was a little broken and the toilet seat was loose. Close by to a selection of restaurants and great location. Near a mall as well

Room tip: On third floor. ran out of butter. Buffet was ok nothing special
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank William D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this reviewResponded 22 March 2024

William --

It is great that you appreciated our perfect location and your very comfortable and clean room, and we thank you for choosing to stay at our Country Inn & Suites! I will make sure we fix the issues you had with your refrigerator and toilet, and we ask you to stop by again anytime your travels bring you to Valdosta.

All the best -- Cynthia Jenkins, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2024

We were given room 406 and checked in and someone was already checked into our room. We were then put in 206. Noisy. Near the road. A beetle of some sort flew at my husband. The next room there was loud arguing. No compensation for booking us into the room where someone was already there. We were running late so I called to let them know.
Breakfast was ok. Yoplait now uses bioengineered ingredients.
The shower was very clean. Happy we brought our own products as Choice uses products made in China.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank robbiegirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this reviewResponded 8 February 2024

Robbiegirl --

While it is nice that you enjoyed your very clean shower, I am sorry for the issues you had upon your arrival and for not providing you with a very peaceful evening. I will look into what occurred so we can make the improvements needed, and we hope you will reconsider and give our team another opportunity to provide and impressive experience.

With gratitude -- Cynthia Jenkins, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2023 via mobile

I was shocked at how clean this place was, especially for a pet friendly hotel. The room did not smell of pets at all. It had flooring rather than carpet, which probably helps to not hold odors or hair. Beautiful place, kind and friendly staff, the breakfast was better than average, and we enjoyed the indoor pool. Our cat was happy too. We would definitely stay again.

Date of stay: December 2023
Trip type: Travelled with family
Thank Christine M G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this reviewResponded 27 December 2023

Christine --

What a joy it is to hear you were so pleasantly surprised by the cleanliness of our hotel! Thank you for letting us serve you and for sharing your great comments about our team, breakfast and amenities. Whenever you return to Valdosta, we'll be ready to provide you with another super experience at our Country Inn & Suites!

Happy Holidays -- Cynthia Jenkins, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2023

The bed slept great. We loved having the seperate sitting area with couch and TV. The room was very clean. We were headed to Disney and this was a great 1/2 way point. The ONLY thing we found a bit lacking was the breakfast. Very little choices and what was there was all empty.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Global751032
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this reviewResponded 15 December 2023

Rhonda --

Our thanks for sharing that you had an excellent stay with us, and we are delighted that you loved your clean room and that you slept great! I will make sure our breakfast is always well stocked, and we ask you let us host our again anytime you return to Valdosta.

Cordially -- Cynthia Jenkins, General Manager

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Reviewed 26 August 2023 via mobile

The rooms were clean and the staff is friendly. Breakfast was the usual scrambled eggs bacon etc etc. easy on and off the interstate. Plenty of restaurants to pick from. Fast food to sit down steak dinner. Even though you are very close to the interstate, the noise was minimal. They supplied ear plugs in case your a light sleeper

Date of stay: August 2023
Trip type: Travelled as a couple
Thank 382lucyp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Country Inn & Suites by Radisson, Valdosta, GA, responded to this reviewResponded 29 August 2023

Lucy --

How nice it is to know you had clean, comfy and quiet night at our Country Inn & Suites! Thank you for letting us host you while you were in Valdosta, and we ask you to come back anytime your travels lead you our direction.

Warmly -- Taylor Duncan, General Manager

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