Whenever I have an issue manager Rick goes out of his way to make sure its taken care of on my behalf. :) Every Tuesday their wonderful housekeepers come and do a great job cleaning my room. I am a firm believer in the saying, ''you get what you pay for"'. This is not rated a five star hotel. But the location is AWESOME!!! Everything is within minutes of walking or driving.The rooms are descent with full a full size fridge and kitchenette. The only negative complaint about my stay here is that since it is a hotel, you have different people coming and going ALL hours of the night..kinda hard to sleep when you can hear your neighbors t.v. on, or the constant doors slamming, people talking aloud right outside your door 2a.m. in the morning or (my favorite) EXTREMELEY LOUD SEX through your room walls. Other than that it is an okay, place for temporary stay. I am a woman and I feel pretty safe at night.