Paid before we saw room. Huge mistake. No refund and manager was extremely rude. Bed is a mattress sitting on a piece of plywood. Chair had stains from God only knows what. 4 locks on the door should have been our first clue. Health dept needs to shut that place down NOW.
Dear Valued Guest:
Thank you for contacting me directly and allowing me this opportunity to apologize for the inconveniences you experienced during your stay at our hotel on. I appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience.
We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvements are needed so that we may continue to maintain our high standards.
We apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future. I hope you will give us an opportunity to service your future lodging needs.
Sincerely,
Hotel Management
Super Value Inn - Valdosta, GA
My sister and I were driving a uhaul truck pulling a car trailer. Stopped at this America's Best Value Inn at 4:30 am. If it had not been 4:30am we would have left and demanded a refund. The room had a small couch with huge stains all over it. The door had 4 locks on it and we weren't sure the towels and wash cloths were even clean. After checking the beds for any kind of bugs, we slept in our clothes, that's how disgusting it was. Maybe this hotel is a rent by the hour. Definitely not one we'd ever stay at again.
"Dear Valued Guest:
Thank you for contacting us directly and allowing us this opportunity to apologize for the inconveniences you experienced during your stay at our hotel on. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience.
We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvements are needed so that we may continue to maintain our high standards.
We apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future. I hope you will give us an opportunity to service your future lodging needs."
So there was a lot of activity in Valdosta when we tried to find a room. The America's Best Value Inn did have availability, so we took it, rather than drive another 45 minutes late at night.
The first room we got had a door to another room. Which would not lock. And the person in that room was having a loud argument on the phone. So we asked and got another room. This one did not have a door. But it did have a cockroach that walked across the table holding the TV. I was very careful about storing my bags and checking around so I did not have any uninvited passengers.
I will say after all the shenanigans the room was quiet. Also, the clerk at the front desk was helpful in our request to move, without any argument. The lone bright spot.
If you check this place out, be very cautious.
Hello Elton,
Thank you for choosing Americas Best Value Inn for your stay. We are extremely sorry to hear that you had a difficulty during your stay and apologize for the same. We will make sure in your next stay we will be willing to give you a 20% discount for the inconvenience caused and request you to give us a chance to not have any more complaints.
Thanks and regards,
Harry
Just stayed here for one night stopover, more or less just needed a place to sleep and break up a long road trip.
Night manager was a pleasant fellow, got a single room for $62 after tax, they only offer AAA, military and AARP discounts during the week, which is not good.
Room appeared clean. Only major issue I had was when I pulled the sheets back and laid down I noticed later there were several long dark hairs there (I've got blond hair).
Otherwise rooms were standard, but about $10-15 overpriced for the area.
"Dear Valued Guest:
Thank you for contacting us directly and allowing us this opportunity to apologize for the inconveniences you experienced during your stay at our hotel on. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience.
We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvements are needed so that we may continue to maintain our high standards.
We apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future. I hope you will give us an opportunity to service your future lodging needs."
The rooms are NOTHING like the website shows. Horrible laminate floors, cinder block walls and dirty! The room smelled like mold and mildew. We couldn't find any grass for the pet-friendly place either! Just disgusting. Promptly asked the front desk for a full refund and was told to call Booking.com first. I did and explained the nasty conditions. They called the hotel on my behalf to initiate the refund. The front desk clerk "Eddie", proceeded to repremand me and told me to "Stop making up lies and just leave" (which we did after a full refund was received) Wouldn't let my worst enemy stay here!
"Dear Valued Guest:
Thank you for contacting us directly and allowing us this opportunity to apologize for the inconveniences you experienced during your stay at our hotel on. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience.
We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvements are needed so that we may continue to maintain our high standards.
We apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future. I hope you will give us an opportunity to service your future lodging needs."
