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Vivianh642015
Great Bend, Kansas

Absolutely the worst place I've ever stayed

1.0 of 5 bubblesReviewed 31 May 2017
My sister and I were driving a uhaul truck pulling a car trailer. Stopped at this America's Best Value Inn at 4:30 am. If it had not been 4:30am we would have left and demanded a refund. The room had a small couch with huge stains all over it. The door had 4 locks on it and we weren't sure the towels and wash cloths were even clean. After checking the beds for any kind of bugs, we slept in our clothes, that's how disgusting it was. Maybe this hotel is a rent by the hour. Definitely not one we'd ever stay at again.
Date of stay: May 2017
Room Tip: Go somewhere else.
Trip type: Travelled with family
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amit T, Manager at Hotel Valdosta GA - University, responded to this review
Responded 25 Nov 2017
"Dear Valued Guest:

Thank you for contacting us directly and allowing us this opportunity to apologize for the inconveniences you experienced during your stay at our hotel on. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience.

We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvements are needed so that we may continue to maintain our high standards.

We apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future. I hope you will give us an opportunity to service your future lodging needs."
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 March 2017

So there was a lot of activity in Valdosta when we tried to find a room. The America's Best Value Inn did have availability, so we took it, rather than drive another 45 minutes late at night.

The first room we got had a door to another room. Which would not lock. And the person in that room was having a loud argument on the phone. So we asked and got another room. This one did not have a door. But it did have a cockroach that walked across the table holding the TV. I was very careful about storing my bags and checking around so I did not have any uninvited passengers.

I will say after all the shenanigans the room was quiet. Also, the clerk at the front desk was helpful in our request to move, without any argument. The lone bright spot.

If you check this place out, be very cautious.

Date of stay: February 2017
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Elton K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
abvivaldosta, Manager at Hotel Valdosta GA - University, responded to this reviewResponded 7 March 2017

Hello Elton,

Thank you for choosing Americas Best Value Inn for your stay. We are extremely sorry to hear that you had a difficulty during your stay and apologize for the same. We will make sure in your next stay we will be willing to give you a 20% discount for the inconvenience caused and request you to give us a chance to not have any more complaints.
Thanks and regards,
Harry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2017 via mobile

Just stayed here for one night stopover, more or less just needed a place to sleep and break up a long road trip.

Night manager was a pleasant fellow, got a single room for $62 after tax, they only offer AAA, military and AARP discounts during the week, which is not good.

Room appeared clean. Only major issue I had was when I pulled the sheets back and laid down I noticed later there were several long dark hairs there (I've got blond hair).

Otherwise rooms were standard, but about $10-15 overpriced for the area.

Date of stay: December 2016
Trip type: Travelled solo
Thank billyd4real
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amit T, Manager at Hotel Valdosta GA - University, responded to this reviewResponded 25 November 2017

"Dear Valued Guest:

Thank you for contacting us directly and allowing us this opportunity to apologize for the inconveniences you experienced during your stay at our hotel on. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience.

We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvements are needed so that we may continue to maintain our high standards.

We apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future. I hope you will give us an opportunity to service your future lodging needs."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2016 via mobile

The rooms are NOTHING like the website shows. Horrible laminate floors, cinder block walls and dirty! The room smelled like mold and mildew. We couldn't find any grass for the pet-friendly place either! Just disgusting. Promptly asked the front desk for a full refund and was told to call Booking.com first. I did and explained the nasty conditions. They called the hotel on my behalf to initiate the refund. The front desk clerk "Eddie", proceeded to repremand me and told me to "Stop making up lies and just leave" (which we did after a full refund was received) Wouldn't let my worst enemy stay here!

Date of stay: December 2016
Trip type: Travelled with family
3  Thank SandyA0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amit T, Manager at Hotel Valdosta GA - University, responded to this reviewResponded 25 November 2017

"Dear Valued Guest:

Thank you for contacting us directly and allowing us this opportunity to apologize for the inconveniences you experienced during your stay at our hotel on. We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience.

We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvements are needed so that we may continue to maintain our high standards.

We apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future. I hope you will give us an opportunity to service your future lodging needs."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2016

Room was fine, Reasonably Clean, Ice Machine nearby worked great, Overall just you're average motel along the interstate. Nothing Bad, But nothing Special either, Just Average all across the board. For the price, not a bad place to stay the night after attending a concert at the nearby Wild adventures theme park.

Room tip: Rooms near the office seem to have better parking lot lighting than the back half.
Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Michael S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
abvivaldosta, Manager at Hotel Valdosta GA - University, responded to this reviewResponded 3 August 2016

Hello,

We appreciate you for taking out time and writing a genuine feedback. We will strive hard to make it better and look forward to seeing you again in future.
Regards,
Harry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2016

Pictures on their website are deceiving. The beds were very uncomfortable- very hard, no padding to them whatsoever. Plus no headboards, and depicted in the picture. The location is kinda scary. It is located next an former Shoney's restaurant that has been boarded up, with people hanging out in front of it for most of the night. Internet kept going out.

On the plus side- New flooring in the room, which was nice. Air conditioning was good. Staff was nice.

Date of stay: June 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Rob L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
abvivaldosta, Manager at Hotel Valdosta GA - University, responded to this reviewResponded 1 July 2016

Hello Rob,

Firstly, thank you for choosing Americas Best Value Inn for your stay. We appreciate your feed back and look forward to better ourselves. Your inputs will be definitely taken into consideration.
Thank you.
Regards,
Harry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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