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Dmw735

Clean and comfy

5.0 of 5 bubblesReviewed 14 Jul 2021via mobile
We stayed at the Candlewood Suites on our way home from Florida. Such a nice hotel!!! Very clean and spacious rooms. The staff made sure we had everything we needed. Bed was really comfy. Loved the kitchen and separate bedroom. Clean lobby made us feel welcome! Will definitely stay here again.
Date of stay: July 2021
Trip type: Travelled with family
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General Manager, Owner at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this review
Responded 15 Jul 2021
It was a complete pleasure to host you while you were heading home from Florida! Thank you for taking the time to share your great comments about our staff, comfort and cleanliness, and we ask you to stay at our Candlewood Suites every time you pass through Valdosta.

Our very best -- Christen Watkins, General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (32)
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3 - 8 of 32 reviews
Reviewed 16 October 2020

Have stayed in much nicer, cleaner Candlewoods before. The carpet here was filthy and there were people in the lobby not wearing masks, so rules are not being enforced. Elevators were dirty as well. Bad smell in the hallways. Dish rags in suites are clean but are actual torn up rags...Just hesitant about using due to COVID. Cherry on top was that I booked this 2 weeks in advance as a platinum IHG member. When I booked I requested a ground floor room or close to the elevator due to having a special needs pup with us. I check in and they’ve put us in the FOURTH floor in the farthest room from the elevator. So neither of my requests could be honored even though I booked 2 wks in advance? Annoying.

Beds are nice/suite and bathroom seem clean!

Overall, this has not been a pleasant experience. Kind of wishing now that I had cancelled when I saw the state of the hotel’s common areas and hallways. Thankfully it’s only for 1 night.

Date of stay: October 2020
Trip type: Travelled with family
2  Thank Caroline K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this reviewResponded 17 October 2020

My deepest apologies for not providing you with an exceptional experience. We strive to be the cleanest and most accommodating of all the hotels in our area and within our brand, and I will review every aspect of your visit to determine what actions we need to take to ensure we do not make the same mistakes again.

Thank you for staying with us and for your loyalty to IHG. Please allow us to demonstrate our improvements should your travels bring you back our way.

Best regards -- Christen Watkins, General Manager

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Reviewed 10 October 2020 via mobile

My husband and I needed a place to stop on the way to Florida that allowed pets. Overall, we had a very good stay and will likely stay again on our way back home. The bed was super comfy and the shower worked really well. My only complaints were that it could be a little cleaner, especially the floors in the room and in the hallways. Also, the microwave was dirty and had smudges/finger prints all over. These were just a few minor details we were unhappy with, but overall a great place to sleep.

Date of stay: October 2020
1  Thank MrsBB0223
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this reviewResponded 10 October 2020

Mrs BB --

Although it is terrific that you will stay with us again and that you enjoyed a very good evening at our Candlewood Suites, I apologize for not presenting you with a perfectly cleaned room. We will make the needed improvements, and we look forward to demonstrating those changes on your way back home.

Thank you for letting us serve you!

Sincerely -- Christen Watkins, General Manager

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Reviewed 11 May 2020

On my way to Naples, FL to drive my in-laws' car back to Indiana for the summer. Needed a place to rest for the evening and the Candlewood Suites in Valdosta did not disappoint.

It was a very nice facility; if it's not relatively new it had to have been recently renovated. I was greeted and checked in quickly. In the midst of the pandemic the process done with proper social distancing.

The suite was clean and very spacious. Complete with a kitchen area and a living room area with a couch and recliner. There were TVs in both the living room and bedroom. The bed was very comfortable and provided a pleasant night's sleep.

The heating and cooling system was wonderful. The thermostat was on the wall and you could select the fan to be in the 'constant-on' position. I find that very helpful to drown out noise and avoid the sound of the system kicking on and off during the night.

The bathroom was brightly lit. The shower had good water pressure, another thing that greatly affects my rating of a hotel room.

They had a grab and go breakfast that had granola bars, snack cakes and single serving yogurts. I'm sure the typical self serve breakfast was no doubt shut down for health and safety reasons. All in all I was completely satisfied with my stay and wouldn't hesitate staying there again.

Date of stay: May 2020
    • Location
    • Sleep Quality
    • Service
2  Thank Kevin P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leadership_Cares, General Manager at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this reviewResponded 15 May 2020

Kevin --

We were thrilled to host you as you were passing through Valdosta, and we thank you for getting some rest at our Candlewood Suites! It's great that you were happy with your stay and that you enjoyed our staff and cleanliness, and we look forward to welcoming you back the next time your travels bring you our direction.

All the best -- Christen Watkins, General Manager

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Reviewed 11 March 2020

Excellent Place to stay all the rooms are suites, with an in-suite kitchenette and full Refrigerator. We had to stay here while our home had repairs done to it due to a busted pipe. The staff is excellent and super friendly. We don't have pets but this is a pet-friendly place! They also have a free laundry facility that they keep super clean. I would highly recommend staying here if you are traveling through Valdosta.

Date of stay: February 2020
    • Location
    • Rooms
    • Service
2  Thank ronc514
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leadership_Cares, General Manager at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this reviewResponded 14 March 2020

Ron --

Thanks so much to you and your family for staying with us while repairs were done on your house. We enjoyed having the opportunity to host you at our Valdosta Candlewood Suites, and we appreciate you sharing your great review and terrific recommendation!

Best wishes, and thank you again! Christen Watkins, General Manager

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Reviewed 10 January 2020

Stayed here during a trip through the Valdosta area. This is a 2 year old property which has been maintained quite well. My wife requires a handicapped accessible room and we have a dog that travels with us......not an easy combination, but this hotel fully met our needs. The staff was very helpful, recommended places to pick up supper and bring it back to the room. Our room was very well laid out and the bathroom worked out very well. We will be back when we drive through Valdosta again.

Date of stay: January 2020
    • Location
    • Rooms
    • Service
1  Thank Bob S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leadership_Cares, General Manager at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this reviewResponded 13 January 2020

Bob --

It was a joy to serve you and your wife while you were passing through Valdosta! Thanks to both of you and your dog for spending the evening at our Candlewood Suites. We look forward to hosting you again the next time you pass through the area!

Warm regards -- Christen Watkins, General Manager

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