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MrsBB0223
Knoxville, Tennessee

Travel

4.0 of 5 bubblesReviewed 9 Oct 2020via mobile
My husband and I needed a place to stop on the way to Florida that allowed pets. Overall, we had a very good stay and will likely stay again on our way back home. The bed was super comfy and the shower worked really well. My only complaints were that it could be a little cleaner, especially the floors in the room and in the hallways. Also, the microwave was dirty and had smudges/finger prints all over. These were just a few minor details we were unhappy with, but overall a great place to sleep.
Date of stay: October 2020
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General Manager, Owner at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this review
Responded 9 Oct 2020
Mrs BB --

Although it is terrific that you will stay with us again and that you enjoyed a very good evening at our Candlewood Suites, I apologize for not presenting you with a perfectly cleaned room. We will make the needed improvements, and we look forward to demonstrating those changes on your way back home.

Thank you for letting us serve you!

Sincerely -- Christen Watkins, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (32)
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5 - 10 of 32 reviews
Reviewed 11 May 2020

On my way to Naples, FL to drive my in-laws' car back to Indiana for the summer. Needed a place to rest for the evening and the Candlewood Suites in Valdosta did not disappoint.

It was a very nice facility; if it's not relatively new it had to have been recently renovated. I was greeted and checked in quickly. In the midst of the pandemic the process done with proper social distancing.

The suite was clean and very spacious. Complete with a kitchen area and a living room area with a couch and recliner. There were TVs in both the living room and bedroom. The bed was very comfortable and provided a pleasant night's sleep.

The heating and cooling system was wonderful. The thermostat was on the wall and you could select the fan to be in the 'constant-on' position. I find that very helpful to drown out noise and avoid the sound of the system kicking on and off during the night.

The bathroom was brightly lit. The shower had good water pressure, another thing that greatly affects my rating of a hotel room.

They had a grab and go breakfast that had granola bars, snack cakes and single serving yogurts. I'm sure the typical self serve breakfast was no doubt shut down for health and safety reasons. All in all I was completely satisfied with my stay and wouldn't hesitate staying there again.

Date of stay: May 2020
    • Location
    • Sleep Quality
    • Service
2  Thank Kevin P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leadership_Cares, General Manager at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this reviewResponded 15 May 2020

Kevin --

We were thrilled to host you as you were passing through Valdosta, and we thank you for getting some rest at our Candlewood Suites! It's great that you were happy with your stay and that you enjoyed our staff and cleanliness, and we look forward to welcoming you back the next time your travels bring you our direction.

All the best -- Christen Watkins, General Manager

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Reviewed 11 March 2020

Excellent Place to stay all the rooms are suites, with an in-suite kitchenette and full Refrigerator. We had to stay here while our home had repairs done to it due to a busted pipe. The staff is excellent and super friendly. We don't have pets but this is a pet-friendly place! They also have a free laundry facility that they keep super clean. I would highly recommend staying here if you are traveling through Valdosta.

Date of stay: February 2020
    • Location
    • Rooms
    • Service
2  Thank ronc514
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leadership_Cares, General Manager at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this reviewResponded 14 March 2020

Ron --

Thanks so much to you and your family for staying with us while repairs were done on your house. We enjoyed having the opportunity to host you at our Valdosta Candlewood Suites, and we appreciate you sharing your great review and terrific recommendation!

Best wishes, and thank you again! Christen Watkins, General Manager

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Reviewed 10 January 2020

Stayed here during a trip through the Valdosta area. This is a 2 year old property which has been maintained quite well. My wife requires a handicapped accessible room and we have a dog that travels with us......not an easy combination, but this hotel fully met our needs. The staff was very helpful, recommended places to pick up supper and bring it back to the room. Our room was very well laid out and the bathroom worked out very well. We will be back when we drive through Valdosta again.

Date of stay: January 2020
    • Location
    • Rooms
    • Service
1  Thank Bob S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leadership_Cares, General Manager at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this reviewResponded 13 January 2020

Bob --

It was a joy to serve you and your wife while you were passing through Valdosta! Thanks to both of you and your dog for spending the evening at our Candlewood Suites. We look forward to hosting you again the next time you pass through the area!

Warm regards -- Christen Watkins, General Manager

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Reviewed 29 December 2019 via mobile

First time staying at a Candlewood Hotel because we needed a suite with a kitchen and there were no Residence Inns, Towneplace Suites, or Homewood Suites- brands we normally stay at in the Valdosta, GA area. The suite had a stench like a pack of wet dogs stayed there. The windows are sealed shut so fresh air cannot be circulated in the suite. I brought the pet odor to the attention of the front desk and was given a small can of air freshener. It didn't help. The carpeting needs to be removed and replaced with washable flooring that can be disinfected between guests and does not harbor odors. I did not get much sleep as the foul pet odor permeated my nostrils all night. The smell is disgusting and unsanitary. The kitchen is inadequately supplied and the lighting too dim. Unlike other extended hotel chains there is NO breakfast available. Complimentary butter cubes are supposed to be available, but supply box was empty. I asked front desk to replenish but was told no butter cubes in stock. On the positive side we liked the full size refrigerator and the bathroom lighting was much better than the poor lighting in the rest of the suite. For $150 a night a guest should be provided a room that does not reek like a dog pound.

Date of stay: December 2019
Trip type: Travelled with family
Thank Lorraine B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leadership_Cares, General Manager at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this reviewResponded 29 December 2019

Lorraine --

I am very sorry for the poor experience you had with us. Although we are a pet-friendly hotel, we work hard to keep every room immaculate and fresh for the next guest. I will work with our team to determine why your room had the odor that it did, as we are usually very effective at sanitizing each room and eliminating any remaining stench, and we will make the needed corrections to improve.

Thank you for staying with us and for sharing your helpful feedback.

Sincerely -- Christen Watkins, General Manager

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Reviewed 20 September 2019 via mobile

Decent room. AC quit working in the middle of the night and it was very loud. Made it very uncomfortable and difficult to sleep. Notified front desk and was offered a free bottle water!?! Not what I would've expected for my families discomfort and inconvenience.

Date of stay: September 2019
Trip type: Travelled with family
1  Thank Melissa P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leadership_Cares, General Manager at Candlewood Suites Valdosta Mall, an IHG Hotel, responded to this reviewResponded 21 September 2019

Melissa --

We're glad you enjoyed your room, but I am very sorry for the issues you encountered with your air conditioner. We have already addressed the situation, and I apologize once again for the discomfort it caused.

Sincerely -- Christen Watkins, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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