The rooms are not nearly as nice as pictures on their website. The “complimentary breakfast” was one mini muffin and a water. I paid $150 for one night for service I could have got at the local motel.
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Ileana F
Miami, FloridaNot worth the money - very poor service
Reviewed 25 Dec 2020
I paid $367.21 arrived December 23rd left December 26, not once was our room done by housekeeping. Furthermore, breakfast included? what a joke - cold coffee downstairs by the lobby. I had to ask the person at the front desk (very pleasant people) for Keurig cups to make our coffee in the room. I felt robbed considering the lack of service we received and the hefty price that was charged..
I asked for towels and there was hair on the towels, really disappointed and grossed out by this fact. Stay some place else. Holiday Inn should be ashamed of having their name in this property.
Date of stay: December 2020I asked for towels and there was hair on the towels, really disappointed and grossed out by this fact. Stay some place else. Holiday Inn should be ashamed of having their name in this property.
Room Tip: I strongly recommend you look elsewhere.
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IHG Service, Owner at Holiday Inn Express & Suites Thomasville, an IHG Hotel, responded to this review
Responded 9 Jan 2021
Hi IleanaF325,
I am glad you left feedback. Thanks for choosing to stay at our Holiday Inn Express Hotel & Suites Thomasville!
Everything we do is aimed at providing our guests with excellent service and comfortable accommodations. I am sorry to learn about the issues encountered during your recent stay with us, particularly with breakfast, housekeeping, and cleanliness misses. Don't worry, I have shared your comments with hotel management who responded with genuine concern for the impact this had on your stay. I am confident they will take steps so this doesn’t happen again.
It would be a pleasure once again to be your host and I hope you will give us another chance to prove to you that your unsatisfactory stay was an exception.
Cheers,
June A.
Case Manager
IHGService
I am glad you left feedback. Thanks for choosing to stay at our Holiday Inn Express Hotel & Suites Thomasville!
Everything we do is aimed at providing our guests with excellent service and comfortable accommodations. I am sorry to learn about the issues encountered during your recent stay with us, particularly with breakfast, housekeeping, and cleanliness misses. Don't worry, I have shared your comments with hotel management who responded with genuine concern for the impact this had on your stay. I am confident they will take steps so this doesn’t happen again.
It would be a pleasure once again to be your host and I hope you will give us another chance to prove to you that your unsatisfactory stay was an exception.
Cheers,
June A.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (155)
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10 - 15 of 155 reviews
hunters648
1
via mobile 
Date of stay: August 2020
Ask hunters648 about Holiday Inn Express & Suites Thomasville, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Thomasville, an IHG Hotel, responded to this reviewResponded 13 September 2020
Hello hunters648,
Thank you for your stay and for taking the time to leave us feedback.
I want a complete lodging experience for our guests, and I am sorry to learn that your breakfast experience fell short. I have shared your comments with the hotel management, and I trust that the actions that will be taken will make your next stays with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
L1863UCkimberlys
3
I am staying here for work so need to be able to use the internet. After about 30 minutes of getting my laptops to connect that piece was fixed but i cannot stream any shows due to the poor internet. Netflix, prime and even court tv....might be a deal breaker. Staff is extremely nice and the hotel is clean. Nice size room. It all boils down to the internet for me and being it is 2020 they should be able to offer better service.
Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services H, Front Desk at Holiday Inn Express & Suites Thomasville, an IHG Hotel, responded to this reviewResponded 9 February 2020
We would like to thank you for your feed back on our hotel. We apologize for any inconvenience the internet may have caused. We are having the issue looked into, to see what we can do to resolve that problem. We hope to see you in the future.
Thank you,
Samantha Dennis
Holiday Inn Express & Suites of THOMASVILLE
2292264666
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
J5747XZpaulh
Warner Robins
8647
Great place to stay from the check-in to customer service I really enjoyed my stay. Stff recognized elite status and went out of their way to provide outstanding customer service. Room was clean and spacious and the shower was one of the best which always makes my stays more enjoyable, You cant go wrong with Holiday Inn Express.
Date of stay: December 2019
Ask J5747XZpaulh about Holiday Inn Express & Suites Thomasville, an IHG Hotel
1 Thank J5747XZpaulh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services H, Front Desk at Holiday Inn Express & Suites Thomasville, an IHG Hotel, responded to this reviewResponded 9 February 2020
Dear Guest,
Thank you for taking the time to tell us about your experience at Holiday Inn Express THOMASVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 2292264666 or guestserviceshiethomasville@gmail.com
Sincerely,
Samantha Dennis
Front Desk
2292264666
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DarylC147
Riverview, Florida
1213
via mobile
My family and I stayed here recently for a Florida State game. We had stayed at this property in the past so we decided to return for another visit. We had a great stay. We arrived on game day and because of the game time it would have made it awkward to checkin after the game. Instead we asked for an early check-in and was granted one with no problem.
When we arrived we were greeted with a nice welcome and a smile from the Manager Jordanne. Check-in was smooth and we were off to our room within minutes of our arrival. We were assigned to 325 which was right next to the elevator (per our preference.)
The room was clean and comfortable. My only suggestion would be to fix the pipe that leads to the shower head. I also suggest changing out the shower head as hard water deposits were building on it.
All in all it was a decent and comfortable one nights stay. Of course we will be back.
Go HIE! Go Jordanne! Go Noles!
Date of stay: November 2019
Ask DarylC147 about Holiday Inn Express & Suites Thomasville, an IHG Hotel
1 Thank DarylC147
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services H, Front Desk at Holiday Inn Express & Suites Thomasville, an IHG Hotel, responded to this reviewResponded 9 February 2020
Dear Guest,
Thank you for taking the time to tell us about your experience at Holiday Inn Express THOMASVILLE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again for future game days!
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 2292264666 or guestserviceshiethomasville@gmail.com
Sincerely,
Samantha Dennis
Front Desk
2292264666
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
S6736LSM
Georgia
9262
Arriving in Thomasville for an appointment, we checked in and learned using the website that indicated it was the HolidayInnExpress-Thomasville, we had gone through a 3rd-party and was charged an outrageous room charge for the room we received. In the tile floor was very dirty and the room and linens had been sprays with a strong deordorant that was overwhelming, plus the washcloths were badly stained. We went to check out and was told to again leave our email and a receipt would be emailed to us, but after a call a day later found they would not provide us an invoice but we would have to get through the 3rd party. The site is very disturbing to learn even though it says "HolidayInnExpress - Thomasville, Ga, Reservations,com, it is not the hotel itself. Beware if you make reservations on line with this hotel. This will be our only and last stay at this hotel
Date of stay: July 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Thomasville, an IHG Hotel, responded to this reviewResponded 30 September 2019
Hi S6736LSM,
Thank you for sending your review from your recent visit.
Ensuring our hotels are always clean is what we always aim to provide. I'm sorry that our housekeeping team failed to make sure that your room is clean and ready. I've also read about the issues with the costly reservation booked with third-party. For a smooth experience, I strongly suggest contacting our hotel directly the next time you reserve rooms or may reach us. We do not have control over what is being advertised and rates being offered outside IHG. Rest assured that this will be shared with the local hotel team, and I'm certain that necessary measures will be taken to improve the service and address any housekeeping issues.
Thank you for taking the time to send us your thoughts. We hope to see you again in the future.
Regards,
Virgil N.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC