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burchmiche64
34528

Staff great, hotel needs some cleanup, outside looked unwelcoming, dark, lights and sign not working

3.0 of 5 bubblesReviewed 11 Jan 2024
The hotel staff was great that worked with us, tired of only one towel at any Wyndham hotels, the disabled shower was worth the extra money. No elevator so direct entry to room from outside. Locks not the best. Looked rundown from road
Date of stay: January 2024
Trip type: Travelled on business
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Baymont by Wyndham Thomasville, responded to this review
Responded 13 Jan 2024
We always appreciate hearing from our guests, and we're glad you felt welcome while you were here. However, we apologize for any concerns about the appearance of the property and for any inconvenience with the towels. We'll keep your comments in mind, and we hope to see you again should you be back in the area.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (441)
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      All reviews room was clean downstairs room staff was friendly enjoyed my stay in town microwave cleanliness
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      2 - 7 of 441 reviews
      Reviewed 12 December 2023

      I enjoyed visiting Thomas, GA. I always come here to shop at a boutique and the surrounding shopping plazas. I also had a chance to revisit two restaurants attended in the past on my visit. I like the convenience of the hotel to shopping and dining.

      Date of stay: December 2023
        • Value
        • Location
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        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank ahight986447
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      General Manager, General Manager at Baymont by Wyndham Thomasville, responded to this reviewResponded 13 December 2023

      Thank you for sharing your experience at Baymont by Wyndham Thomasville! We're happy that our location has made your shopping trips and dining experiences convenient. We greatly appreciate your feedback and look forward to welcoming you back for more enjoyable visits with easy access to the best that Thomasville has to offer!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 11 November 2023

      The cost was the lowest we found. Not a lot of frills, but clean and comfortable. Bathroom was old with peeling paint and badly needed remodeling. Towels and linens were clean and bed was comfortable. Everything else in town was over twice the price we paid.

      Date of stay: November 2023
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank deanj12023
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      General Manager, General Manager at Baymont by Wyndham Thomasville, responded to this reviewResponded 12 November 2023

      Dear Dean,
      Thank you for sharing your comments with us. We strive to provide our guests with a clean and comfortable place to stay at a reasonable rate, and we are happy to know that you found that to be the case. We will take your comments about the bathroom into consideration, however. Thank you, and we hope to have the opportunity to serve you again in the future.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 11 November 2023

      Do not stay there. Go elsewhere. Musty dirty mold odors. Poor food choices and just overall like a Bates motel. I could go on, but stay at your own risk. The bathroom had water on the floor all the time from a toilet that leaks, the cabinet in the sink area was flaking and old, paint peeling and cracks outside the building and the door, you could see daylight from inside when it was closed. The parking lot is dirty and has trash. The pool area is gross with the water and the entire place is run down. They have one vending machine for soda.

      Date of stay: November 2023
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank ack574
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      General Manager, General Manager at Baymont by Wyndham Thomasville, responded to this reviewResponded 12 November 2023

      All comments are welcome, and we value your input. We strive to provide our guests with clean and well-maintained accommodations on all occasions, and we are very sorry to hear that you experienced otherwise. We will review your concerns about the pool area, bathroom toilet, room, and parking lot. Thank you.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 24 September 2023

      Front clerk was agitated we booked through booking.com. Stated verbally we should have called them personally. Had an elderly mother with us, so booked a room ground floor. They had to change room from top floor. Clerk was very put out. Beds were collapsing on the sides. We removed the deteriorating comforter and bought a blanket to cover up with . Breakfast was very limited. I just don't like to complain to hotels so I didn't. Staff used to be so friendly, not so much now. Understaffed and rundown. We'll be ISO a new place to stay for next year's family reunion.

      Date of stay: September 2023
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank tlisa171041
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      General Manager, General Manager at Baymont by Wyndham Thomasville, responded to this reviewResponded 24 September 2023

      We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concerns about service and the condition of the property, as well as for any disappointment with breakfast. We'll keep your comments in mind, and we'd appreciate the chance to provide you with a more positive visit.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 3 July 2023

      The management was horrendous, and if you are a business looking to host employees or yourself I would not recommend this location. The manager refused to speak with me. I paid for an employee’s room and they required me to jump through too many hoops that other locations of this exact same chain did not require, and the rooms were reportedly disgusting. I would choose another location. I can not emphasize enough how awful management is.

      Date of stay: July 2023
      Trip type: Travelled on business
      Thank Steven S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      General Manager, General Manager at Baymont by Wyndham Thomasville, responded to this reviewResponded 5 July 2023

      Dear Stevens,
      Thank you for sharing your feedback; we apologize that we failed to meet your expectations. Your remarks will be discussed internally and we will be speaking with our team members to ensure courteous and professional service is provided at all times. Your remarks will be used to continue improving and we wish you safe travels on your next adventure.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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