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Road53751899008
Canton, Georgia

Bad Customer Service!

1.0 of 5 bubblesReviewed 23 Mar 2023
Customer Service at this hotel is terrible! My sister booked this hotel reluctantly, because the bigger hotels were sold out. After checking in I decided to look at the room to see if the upgrades that was described were going to look like since I had booked for the following three days. As soon as we walked into the room the telephone began to ring, it was the clerk from the front desk demanding to know why I was in the room. She rude told my sister she couldn't have visitors and that I had to leave the room immediately! We were both shocked! When my sister told her that I wouldn't be staying, the clerk said I told you the rules, now she must leave the premises immediately. (She said visitors were frowned upon when she checked in.). When my sister told her that she wouldn't be staying in this hotel ever again, she replied, "oh well." So, wow! Never have I seen or heard such nasty behavior. Thomasville could benefit from nicer hotels or at least hotels that care about the customers. Needless to say we will never give the little guys our money again. Bad customer service can destroy repeat customers. Stay away from this place unless you want to be treated like trash.
Date of stay: March 2023
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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    Reviews (251)
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    2 - 7 of 251 reviews
    Reviewed 16 September 2022 via mobile

    Great motel (doors on the outside) and great location. On a Harley trip with a buddy and called about three hours away. Kim answered the phone and was so kind and helpful. She said there was plenty of vacancy and she would hold a room for us. Place looked great, well maintained. Check in was easy, she split the bill. Provided “bike towels” and gave us info and a map for food Convenience store right next door and plenty of food options.
    Room was clean, AC was ice cold, good lighting had fridge and coffee maker in room. Would definitely recommend and stay here again

    Date of stay: September 2022
    Trip type: Travelled with friends
    Thank randyd742
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 1 May 2022 via mobile

    Ick! Smelly, dingy, old. Noisy AC had to be set to 66° to begin to lessen the dampness. In desperate need of a do-over and a lot of TLC. Bathroom was dirty ... hair in tub drain and dirt on floor. Didnt sleep even with my own pillow and blanket.

    Only stayed because all area hotels were booked solid due to Tallahassee graduations.

    The 1 star rating is for the very pleasant front desk woman.

    Date of stay: April 2022
    Trip type: Travelled as a couple
    Thank h2mmm
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 August 2021

    We booked this hotel only because it was pet friendly. From looking at it from the outside, I wasn't sure about what to expect. However, it was a great place to stay. The staff was very friendly and helpful. Our room was very clean and comfortable. It seemed to have been recently updated. It had lovely wood floors, a huge tv, and an air conditioner that worked well. It was very quiet at night. Although the room faced the pool, it was never a problem because they do close it and lock it at night. It is also very conveniently located to dining and shopping. I would most definitely stay here again!

    Date of stay: August 2021
      • Value
      • Cleanliness
      • Service
    Thank gmaj_05
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 28 October 2020

    My room was comfortable and clean. Television, radio alarm clock great.
    If you need a wake up call they will do that. The bathroom was sparking clean when i arrived. The shower in the bathroom for me was heaven.
    You get a refrigerator with freezer and microwave, iron/board a...all the hotel stuff.
    The staff for me was incredible, friendly, attentive and helpful.

    I would not choose another hotel in the area if Rose Garden Inn & Suites is available
    Also very important: they have a pool and the grounds that the hotel is situated on is good for outdoor exercise, walking laps etc. just saying
    i loved the bedding as well ( i am a female ) very pretty, the walls are painted in a calming color. etc

    Room tip: when you call or come just be honest about your needs and they will make every effort to get the best room for your needs .
    Date of stay: September 2020
      • Location
      • Sleep Quality
      • Service
    1  Thank sweettooth96
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 26 October 2020

    We were passing through Thomasville on vacation and had a hard time finding availability. Another hotel recommended Rosegarden and we were very present pleasantly surprised. Beautiful rooms newly renovated and easy to get to! On our way home we stopped there again because we had a good experience the first time around!

    Date of stay: October 2020
      • Location
      • Rooms
      • Service
    Thank U4222QFjennifers
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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