Very disappointed that pool was not being taken care of very dirty I would not go in. Room was OK but phone did not work and never was fixed
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tsimmy
Palm Harbor, FloridaGreedy owner
Review of Rose Garden Inn & Suites
Reviewed 1 Oct 2017
After reading the reviews about how this hotel treated Hurricane Irma evacuees, I felt compelled to share my experience as well.
I booked ONE room at this hotel through Expedia. Within one hour I cancelled the reservation, because it was not in the right area of town I needed. Expedia sent me my confirmation of the cancellation.
I was charged for the room anyway for the night of the booking, Days Inn owner told me 2 reservations were made and only one was cancelled. So at this point I do not know who made the error, Days Inn or Expedia and each was blaming the other.
After many hours on the phone with Expedia and Days Inn and Wyndham (who is the parent company to Days Inn) here is what happened. Expedia sends out two confirmation numbers, one goes to all 3 parties (me, Days Inn and Expedia), one goes only to Days Inn and Expedia. When Expedia spoke directly with Days Inn franchise owner, and asked for proof of the reservation via the special number that is only provided to Days Inn, they refused to provide the number that is exclusive between them. In my opinion, this means he did not have it because it was never provided due to no second reservation ever being made through Expedia. The franchise owner of this location directed both Expedia and I to deal with it at his corporate office, to which he gave me the wrong number. Expedia went as far as calling the corporate offices (Wyndham) and was told that unfortunately the individual franchise owners have the ultimate decision in whether a refund will be provided or not.
Expedia after dealing with this greedy person did not feel like this owner was going to grant me the refund and offered to right the wrong by giving me a credit for a future stay through Expedia even though this was the fault of Days Inn. I have disputed it with my CC company but not sure how that will resolve.
DO NOT STAY HERE.... How can a person be so horrible, my situation was not nearly as bad as what was done to hurricane evacuees. Wyndham Hotels Inc. should disassociate themselves with this poor humanitarian.
Date of stay: September 2017I booked ONE room at this hotel through Expedia. Within one hour I cancelled the reservation, because it was not in the right area of town I needed. Expedia sent me my confirmation of the cancellation.
I was charged for the room anyway for the night of the booking, Days Inn owner told me 2 reservations were made and only one was cancelled. So at this point I do not know who made the error, Days Inn or Expedia and each was blaming the other.
After many hours on the phone with Expedia and Days Inn and Wyndham (who is the parent company to Days Inn) here is what happened. Expedia sends out two confirmation numbers, one goes to all 3 parties (me, Days Inn and Expedia), one goes only to Days Inn and Expedia. When Expedia spoke directly with Days Inn franchise owner, and asked for proof of the reservation via the special number that is only provided to Days Inn, they refused to provide the number that is exclusive between them. In my opinion, this means he did not have it because it was never provided due to no second reservation ever being made through Expedia. The franchise owner of this location directed both Expedia and I to deal with it at his corporate office, to which he gave me the wrong number. Expedia went as far as calling the corporate offices (Wyndham) and was told that unfortunately the individual franchise owners have the ultimate decision in whether a refund will be provided or not.
Expedia after dealing with this greedy person did not feel like this owner was going to grant me the refund and offered to right the wrong by giving me a credit for a future stay through Expedia even though this was the fault of Days Inn. I have disputed it with my CC company but not sure how that will resolve.
DO NOT STAY HERE.... How can a person be so horrible, my situation was not nearly as bad as what was done to hurricane evacuees. Wyndham Hotels Inc. should disassociate themselves with this poor humanitarian.
Trip type: Travelled as a couple
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33 - 38 of 253 reviews
George M
Trinity
2
Date of stay: September 2017
Review collected in partnership with Days Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
irmagee2017
Vero Beach, Florida
2
We booked 2 rooms as we were fleeing IRMA and this was the only place that still had rooms available . When we got there finally after 15 hours at 1:30 AM they had raised the rate 30.00 per night because they knew there was no where else to go . The rooms were dirty , mold ring in the toilet , Hairs on the side of the tub and on the bathroom floor , the rooms had a bad smell , so since I own a cleaning company , I had supplies and a vacuum and my daughter and I cleaned the rooms ourselves . My husband found illegal plants growing on the property while walking our dog , one of the maintenance men knocked on our door very drunk to see if his neighbors were still there , my dog didn't appreciate that , very sketchy employees . The breakfast was a joke . The keys did NOT open the doors . A local couple we spoke to at Walmart said NO ONE stays at that motel unless something like IRMA happens . I have called corporate , I have called my credit card company and I won't stop until I get ALL of the guests that were ripped off justice !!! This was not the only DAYS INN that price gouged during this hurricane according to the credit card company . DAYS INN Corporation needs to step in and make things right ! I have told everyone on my customers and will continue to tell others until this is resolved !
Date of stay: September 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irene G
Boynton Beach, Florida
1
Date of stay: September 2017
Review collected in partnership with Days Inn
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This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A1492PLwilliamp
Palm Beach, Florida
1
Date of stay: September 2017
Review collected in partnership with Days Inn
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This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lauriek225
Largo, Florida
1
Date of stay: September 2017
Review collected in partnership with Days Inn
Ask lauriek225 about Rose Garden Inn & Suites
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.