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Ufgrad96
Orlando, Florida

Sad trip made worse

1.0 of 5 bubblesReviewed 27 Nov 2022via mobile
It all started with the check in. We were given 3 rooms that were not near each other. That was ok. Let’s first talk about our room. We were in town to bury my mother. So daddy and I shared a room. The motel was suppose to be remodeled, well it was kinda, sorta. Back to my room. It smelled like it used to be a smoking room but the the carpet was shampooed and left to dry, wet old smoke, with a touch of old dog, and a hint of urine that was very present between the beds. The beds were comfortable and clean. The rug was dirty. And you could tell when you looked at your socks. The bathroom. Let’s see. The tub still had the new sticker on it, that was not taken off, the toilet seat was new and falling off every time you sat down, you almost fell off. The door. Well closed and had a new handle but no hard ware. So would not stay closed. Thank goodness for wash cloths. The first night we had someone trying to break into our room. No luck. Thank goodness. Second night again someone tried to get into our room but this time they had a key to open the door. Thank goodness for the security locks. I opened the door and it was a family that was mistakenly given our room that we had been in two of four days. The next day we had 3 different associates come by the room to see if we were there. Somehow they had us in a different room. We did have to buy a candle just to cover the smell to stand the room all 4 days. The other 2 rooms were rehabbed but still not complete. One had no light bulbs and no power on the one side of the room. The other didn’t have any power but also had no smoke detector that was removed and wires cut. The electrical nightmare that was behind the kingsize bed was so bad, I’m surprised it did not burn the hotel down. It also smelled of medical card grade marijuana, coming from the air vent in the bath room. The associates were very nice but you can only put glitter on something so much before you call it brand new. We were in rooms 302, 316 and 320. Let’s say I would defiantly not recommend staying here ever.
Date of stay: November 2022
Room Tip: Don’t book in this area on holidays
Trip type: Travelled with family
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    Reviews (47)
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    2 - 7 of 47 reviews
    Reviewed 30 October 2022

    After checking in, I tried to connect to the internet, never did work. Tried using a laptop and two different phones, none connected unless I left the room and went around the corner. Clerk was not very helpful in resolving. Fortunately, the cell signal is strong here for my att phone and the wife's Verizon.
    The entry door was very dirty as seen in the photo. I cleaned it with some soap and a wash cloth, a job housekeeping should have done. My wife had clean some in the bathroom and ended up with a very dirty washcloth too. The toilet seat is loose too.
    The bed seems ok and the a/c and the fridge worked well.
    Fix the internet dead spots and improve your cleaning and the place is ok.

    Date of stay: October 2022
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank sstraveler
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 August 2020

    Total check in time about 50 minutes.
    First room 417 had a quiet AC but no light bulbs in the lamps. How can cleaning miss the light bulbs. Also, no refrigerator. Switched room to 419.
    Loud AC
    Hot water was a few degrees over warm. I had it all the way on hot and still needed it a lot hotter.
    Room looked clean but was not. Photo of wash cloth after I wiped headboard. (attached)
    Feet were black on bottom after walking bare foot for about 20 minutes. Took shower and saw black water running down the drain.
    Put socks on. Left them in the room black when I left.
    Big gap under the door. Hot air coming in. (I put 2 pillows down to block it)
    Trash all over the back parking lot.
    3AM when I left because of the outside light coming into the room causing me not to sleep, parking lot was quite busy. Cars coming in and out. 3 people sitting on their car drinking.

    Date of stay: August 2020
      • Location
      • Cleanliness
      • Service
    Thank angeleye_11
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 27 May 2020

    Nice location and the Quality Inn and Econo Lodge are in the same building. You will also pay the same price I imagine for both. We got a good value on a suite and the sign said the hotel had recently been renovated. The room was clean but some of the furniture was older. Nice staff and breakfast was continental at this time due to COVID-19.

    Date of stay: May 2020
      • Location
      • Cleanliness
      • Service
    1  Thank sskroll
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 May 2020

    I search hotel rooms for bugs once I enter them, however after this experience I learned I was not looking for the correct things. I was watching a movie On my laptop and kept seeing something out of the corner of my eye, the lights were off, I brushed it off thinking it was just floaters or something...never expecting what I learned 25 mins later. I started itching and when I grabbed my phone to shine a light I learned it was bed bugs. I quickly went up to the front desk and informed them that they had a very bad bed bugs infestation and they were everywhere. She responded that she was not sure what to do.... When I Returned, turned all the lights on they started moving off of the bed. Room 308, was a double so I had my suitcase open on the other bed..they were IN MY SUITCASE. I went to go to Walmart only to remember, “oh yeah we are in a pandemic..it’s closed” so I had to go back to the hotel and ask them for large trash bags because I wanted to salvage my suitcase and clothing. The front desk clerk did offer me a new room, but by this point it would have been pointless due to the bugs being in my luggage, I would have just transferred them..and there was no where to buy new clothes prior to me having to be at work in the very early morning hours. It is 9:30-10pm at this point. Anyhow, long story short...I had to leave my suitcase behind as it was too large for the bags....And double bagged all of my clothes in trash bags and zip tied them to put in my trunk. I drove 2.5 hours home that night.

    **i understand bed bugs can happen in any facility, my post is for past and future guest to be aware that they have/had them, and for them to take proper safety measures when entering a room. I am in no way trying to bash the hotel or talk in a negative manner**

    The pictures below are from the 2 sets of pillows in the room, this is all I could get as I was freaking out and when the lights come on they apparently run. I showed the clerk these photos.

    Date of stay: May 2020
    Trip type: Travelled on business
    Thank rn0203
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 January 2020 via mobile

    Good location. Nice people running the place. Good value, with quite a few restaurants in the area. Room was quite clean and quiet. I drive a hot shot, and they have plenty of parking. I will stay there again.

    Date of stay: January 2020
    Trip type: Travelled on business
    Thank Lynn M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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