Our room was quite clean. The entire staff that we encountered were all very friendly & helpful. And the breakfast was pretty good as well. The best part of the breakfast was that the waffle maker worked properly & didn't burn the waffles, lol. Our bed was super comfortable!
I have stayed at this location many times and have not been disappointed. The room are clean and quiet. They have the appropriate amenities for the price. The breakfast is satisfactory. Only open till 9:30 on weekends should be till 10: 30 at least.
Dear David W,
Thank you for your continued trust in Best Western Augusta West. We're elated to hear that you've consistently found our rooms to be up to the mark in cleanliness. Our team works diligently to ensure our guests have a comfortable stay, and it's always rewarding to hear when we've achieved that. Looking forward to welcoming you back soon!
Warm regards,
Christi Cowart
Operations Manager
Great location, quiet room, near restaurant and right by the interstate. I moved because of bugs and I mean roaches, odor in room, stained mattresses, and sticky floor, same breakfast no variety. It can be a nice play to stay if some changes are made.
Thank you for taking the time to provide feedback regarding your stay. We highly value the opinions of all our guests and strive to offer the best possible experience.
However, as the review was submitted anonymously, we do not have specific records to verify the details of your stay or the concerns raised. We always encourage our guests to come forward with any issues during their stay so we can address them promptly and ensure a comfortable experience.
We remain committed to improving our services and would appreciate any additional information that could help us investigate and rectify the situation further.
Thank you for understanding, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Christi Cowart
We’ve visited here before and have always been satisfied. Staff is always friendly and the property is great, however this time we had a room with a musty smell. We didn’t ask for a room change- though we should have. We were in a room near the ice machine which may have contributed to the dampness issue. Next time we visit we’ll request a room away from the ice machine.
The hotel was the host hotel for a PVA (Paralyzed Veterans of America) Bass fishing tournament. They gave us a great rate and served breakfast at 4:00 am just to accommodate our early start. Friendly staff made for a great stay.
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to seeing you again soon!
We Just Love Company,
Christi Cowart
