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Trail35438608649

Anniversary Stay

2.0 of 5 bubblesReviewed 26 May 2023
My wife and I stayed for our anniversary. The bellman assisted us to our room and turned on the AC. After he left, we noticed that the previous guest had left a suit hanging in the closet and that the lamp in the suite did not work. We called and he came back up to our room. He took the suit, looked at the lamp, and noticed that the AC was not working. He moved us to another "better" room where the AC was working. While the room was decorated better, we later discovered that the sink in the bathroom drained so slowly that we didn't want to use it. Later that night, I discovered that the TV didn't work (error message said no connection to the internet). I didn't immediately report each of these because I didn't want to move again. I did report the TV to the front desk upon checkout and she said that they had just changed providers and had been having troubles. On the positive side, we loved sitting on the balcony watching the street scene. Also the bellmen were stellar. We loved the location and the history of this hotel, but frankly, it needs major work.
Date of stay: May 2023
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Reviewed 26 May 2023

I was extremely pleased with my stay at this charming hotel right in the heart of Winter Park. The staff was attentive and accommodating with my requests, and the room I stayed in was beautiful. The hotel has the kind of character that you really only get from a place with the history like this. I cannot understate how beautiful the interior of the hotel is.

The suite I stayed in had a large four-poster bed which was extremely comfortable, a small area with a couch and a desk with chair, a bathroom, and balcony access with a patio table and chairs.

Because the building is old, outlets are a bit sparse, but were conveniently located enough that I did not have problems. My only issue was the lack of a refrigerator, which staff was able to work out a solution for.

Regarding the bathroom, what I was impressed by the lack of sulfur smell from the water. Central Florida water is notorious for its odor, and the private homes and hotels I have stayed at in the area all have the problem. The water here must be filtered somehow, but it was a pleasant surprise.

I am a big fan, and if I ever need a hotel in Winter Park again, they will be at the top of my list. A luxury hotel experience at far more reasonable prices.

Date of stay: May 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Benjamin Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 May 2023

Don’t be fooled by the location and website. We stayed here for a Rollin’s grad’s wedding. The room was tiny, filthy (sheets had dirt stains), had paper thin walls (baby screaming all night in next room), had no hangers in the closet, had no fridge (had to request ice to be delivered) or coffee maker, had no iron (checked out a 1970’s one that could only use for a few hours until another guest needed it)… AND had to pay an extra $80 in “gratuity” that was apparently pre-arranged by the bride. Bell man was sound asleep one morning. Be weary Rollins folks.

Room tip: Stay at the Alfond Inn. Rooms we saw of other guests were awesome. Unfortunately we couldn’t switch hotels while there.
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Dawn B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 May 2023

This hotel was extremely disappointing! We attend a wedding and chose this hotel over another bc of its convenient location. ITS NOT WORTH THE MONEY AT ALL! They even charge you for valet whether you use the service or not! Not acceptable! Room was super small. Bed very uncomfortable, breakfast was coffee and tea (no cream or milk) - walls very thin could hear everything room to room, train horn and the hustle and bustle of the people on the street. Water pressure in shower was terrible and the mirror in the bathroom was so small.

Room tip: Go to Alfond Inn.
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Pam S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2023

My girlfriend and I stayed at the Park Plaza Hotel on Monday, May 1, 2023, checking out on Tuesday, May 2, 2023. We stayed in one of your Honeymoon Suites for which you charged us $347.63.

We were extremely disappointed with our stay and believe that the hotel should refund part of what we consider an exorbitant rate for the following reasons:

Soon after we occupied the room we noticed that the toilet was broken and would not flush. When I complained, I was told by the front desk that no one was available to fix the toilet. We were offered another room, but as we were already unpacked we chose to only use the bathroom there, which was very inconvenient.

The room we occupied with filthy and had apparently not been cleaned or dusted for some time. The furnishings were shabby with stuffing hanging out of the underside of chairs.

The "coffee" available in the lobby was what one would expect in the cheapest motel, not in a hotel charging nearly $350 per night for a substandard room.

Room tip: Avoid this hotel.
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Timothy A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 March 2023 via mobile

Hotel badly in need of investment, refurbishment.
Poor sound proofing. Our room had previously been inter leading - rowdy latecomers disturbed sleep.
Cutesy charm but minimal facilities, badly managed. Beautiful town.
But this hotel - NO.

Room tip: Stay somewhere else
Date of stay: March 2023
Trip type: Travelled with family
Thank arekaylondon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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