This hotel was extremely disappointing! We attend a wedding and chose this hotel over another bc of its convenient location. ITS NOT WORTH THE MONEY AT ALL! They even charge you for valet whether you use the service or not! Not acceptable! Room was super small. Bed very uncomfortable, breakfast was coffee and tea (no cream or milk) - walls very thin could hear everything room to room, train horn and the hustle and bustle of the people on the street. Water pressure in shower was terrible and the mirror in the bathroom was so small.

My girlfriend and I stayed at the Park Plaza Hotel on Monday, May 1, 2023, checking out on Tuesday, May 2, 2023. We stayed in one of your Honeymoon Suites for which you charged us $347.63.

We were extremely disappointed with our stay and believe that the hotel should refund part of what we consider an exorbitant rate for the following reasons:

Soon after we occupied the room we noticed that the toilet was broken and would not flush. When I complained, I was told by the front desk that no one was available to fix the toilet. We were offered another room, but as we were already unpacked we chose to only use the bathroom there, which was very inconvenient.

The room we occupied with filthy and had apparently not been cleaned or dusted for some time. The furnishings were shabby with stuffing hanging out of the underside of chairs.

The "coffee" available in the lobby was what one would expect in the cheapest motel, not in a hotel charging nearly $350 per night for a substandard room.

Hotel badly in need of investment, refurbishment.
Poor sound proofing. Our room had previously been inter leading - rowdy latecomers disturbed sleep.
Cutesy charm but minimal facilities, badly managed. Beautiful town.
But this hotel - NO.