My girlfriend and I stayed at the Park Plaza Hotel on Monday, May 1, 2023, checking out on Tuesday, May 2, 2023. We stayed in one of your Honeymoon Suites for which you charged us $347.63.

We were extremely disappointed with our stay and believe that the hotel should refund part of what we consider an exorbitant rate for the following reasons:

Soon after we occupied the room we noticed that the toilet was broken and would not flush. When I complained, I was told by the front desk that no one was available to fix the toilet. We were offered another room, but as we were already unpacked we chose to only use the bathroom there, which was very inconvenient.

The room we occupied with filthy and had apparently not been cleaned or dusted for some time. The furnishings were shabby with stuffing hanging out of the underside of chairs.

The "coffee" available in the lobby was what one would expect in the cheapest motel, not in a hotel charging nearly $350 per night for a substandard room.

Hotel badly in need of investment, refurbishment.
Poor sound proofing. Our room had previously been inter leading - rowdy latecomers disturbed sleep.
Cutesy charm but minimal facilities, badly managed. Beautiful town.
But this hotel - NO.

I recently stayed here with some friends and I have to say that our experience was delightful from making our reservations over the phone to the customer service from many of the employees at the hotel.
Unfortunately, when I received my bill I was charged an extra $75 of which I was told that I did not return my key. I know for a fact that I did but was told that I did not when I called to inquire about this. I called back the next day and again I told them that I remember turning the key in. I was put on hold and miraculously the key was found. So, I was told that I would be reimbursed the $75. First of all, I have to wonder if I would have been called after the key was found. Second, I think that customers should be told when they check in to return the key or they will be charged $75. We were never told this when we checked in or checked out. I have stayed in many hotels because of my profession and I always turn my key in.
Very disappointed with the outcome of this stay!