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All reviews frozen grapes paella emilio estefan ocean front glass of champagne cabana bar chocolate covered strawberries north tower pool area oceanfront room get away resort fee the general manager pool staff hotel is beautiful the entire staff hotel restaurant
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Reviewed 9 November 2018 via mobile

We had a fabulous ocean front room which was a good size with a nice balcony. The service was great from the start with the reception offering a glass of sparkling wine and the managers wine reception after. The bar at the pool does great cocktails. Little touches like some chocolate covered strawberries for our anniversary were lovely. Water, towels, earbuds and apples were available in reception in the morning if you were going for a jog. We only stayed for 1 night but wished we had stayed longer and we will be back.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank BoardergirlSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaGM, General Manager at Costa d'Este Beach Resort & Spa, responded to this reviewResponded 5 weeks ago

BoardergirlSurrey,


We are so glad to hear that you had such a wonderful time here at Costa! Our staff works hard to make sure each and every guest is treated like royalty. Our sunrises are some of the most breathtaking views here on the east coast. Next time you should try our sunrise Yoga which is a great start to the day. We look forward to welcoming you back here real soon.



Sincerely,


Chad Olson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2018

Staff is great, food is amazing, but the room had some issues with a slow to clogged drain. Leaking water line on the toilet. To top it off a wedding party kept us and other guests up all night till at least 4am. The hotel responded with $60 off our bill. Really? We were there to relax and have a comfortable sleep, instead we were woken up about every 15 minutes and this is their response. I have a higher expectation for a hotel of this caliber when they are dealing with a dissatisfied guest.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alberti633
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2018

We visited a few weeks ago and loved our stay. We found the pool staff amazing. We did experience the frozen grapes and cold towels. The staff could not have been more pleasant or accommodating. The room was unique and very clean. My husband left his hearing aides and the staff overnighted them back to us. We plan to make this an annual visit.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank dreid762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaGM, General Manager at Costa d'Este Beach Resort & Spa, responded to this reviewResponded 5 weeks ago

dreid762,


Thank you so much for your kind words about our resort. We think Costa is as close to perfect as you can get! We want all our guest to feel like royalty here and let us pamper them. Our team looks forward to welcoming you back in the near future!

Sincerely,


Chad Olson
General Manager

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Reviewed 6 November 2018 via mobile


Nice hotel in a great location. Get a sea view room if you can, it's worth it. The welcome at check-in was great with a welcome glass of bubbly each. The room was large and spacious with some but not lots of storage and the bathroom and shower were both good. The toiletries were good with some welcome extras and replaced as needed and the towels were a fair size. The A/C was good and easily controlled. The bed and pillows were really comfortable. We stayed only two nights but would happily have stayed longer.
We ate only one breakfast there but it was really good although huge! They provided gluten free bread but need to find a better supplier as it was tasteless and gritty.
The one negative was that the music being played around the pool was much too loud and you couldn't relax or listen to your own music. The pool area had only about half a dozen people who were also not keen on the loudness of the music- we asked. When we said to the staff member/pool attendant she just shrugged. We also never saw let alone tasted the frozen grapes and were never offered cold towels.
This could have been 5 seats but some things need to be fixed.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank barbaravR8412NN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2018 via mobile

Best beach vacation in years,thanks to Chad the management and his staff and Chris on the beach made this the most accessible and accommodating trip I have had in my wheelchair.. Could not have ask for more. They helped in everyway possible to make sure me and my wife had a excellent vacation.We would love for the owners of this hotel to know what a great staff they have...This hotel is great on ADA if you are in a chair you will love this place.. They made sure I was able to be on the beach.. Thanks we will be back...

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank Rollingkeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CostaGM, General Manager at Costa d'Este Beach Resort & Spa, responded to this reviewResponded 5 November 2018

Expedition55053,


Thank you for your review! We appreciate your kind words regarding our staff and guest rooms! We are so Glad you were able to spend some time on the beach & by the pool at some point during your stay! We are Excited to welcome you back very soon.



Sincerely,


Chad Olson
General Manager

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