Thirty minutes from Tampa I received a text stating the house I rented is not ready, there was a HVAC issue. I was asked to stay somewhere else for a night then go to the original destination. I advised the co-host, do not recall her name, that I had been on the road for two days with 5 grandkids and really didn't want to unpack to pack up the next day. But, per Trip Advisor I had to review the property before requesting a refund due to not as advertised. The temporary location was unacceptable based on neighborhood alone. I grew up in Tampa and was not comfortable with my knowledge of the area. Rasheen then called and listened to my concerns patiently and allowed me to somewhat vent then asked for my patience and view another property. The new location was exactly what I was looking for ... the house was clean and very nice private pool. the acoustics were a little hard to deal with as the is a lot of tile and noting on walls to mute the sounds. But overall I ended up with just what I wanted. There was no yard for the kids to play in but what time they were able to be outside they only wanted the pool so didn't turn out to be an issue. Thank you Rasheen .. I would book this house again.
Owner did respond to any requests promptly. Home was very under furnished and it was not well cleaned. Got the feeling that it was just about making money and no effort was made to made the renters stay enjoyable.
House was wonderful ; For our family of 9 . The host was great , & we even got to stay an extra day because our flight was delayed do to a storm !!! We will be booking again