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lindsy m

Great Staff, Great Stay!!

5.0 of 5 bubblesReviewed 16 Aug 2023
My recent stay at “Extended Stay America” (ESA) Tallahassee, FL was remarkable!
I could not believe that EVERY Employee was friendly, courteous, helpful, engaging, and professional!
No matter what the request was, they were always pleasant, understanding, and willing to assist in anyway!
I want to personally thank Christina(GM), Rich, Shanica, Sabrina, Alada, & Ryan!!
Truly consummate professional’s!!
Thank you again for such a pleasant experience!
Lindsy
Date of stay: August 2023
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Tallahassee - Killearn, responded to this review
Responded 22 Aug 2023
Dear 762lindsym, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our associates, Christina, Rich, Shanica, Sabrina, Alada, and Ryan, and the entire team know when you complement their work. We look forward to hosting you again on your next visit to our location.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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6 - 11 of 198 reviews
Reviewed 26 December 2022

I drove all the way from Maryland to Florida and booked my room online with my visa/mastercard bank card. When i arrived i was told i could NOT check in with my card and that i had to use a credit card. While i have stayed at an Extended Stay in the past i have NEVER had this happen before. I also got in after 12am and asked if i can just check in for that day instead of a day that was passed and was told that I wouldnt be able to check in until 3pm. REALLY? I am here and my room is ready now, why would i have to wait? So i leave to try and find a hotel with an opening and pet friendly after 12am. I find the most run down hotel, whose name i wont mention, and check in. A couple of days later i am billed on the same card the hotel wouldnt accept for a NO SHOW. How was i a NO SHOW when i was there and turned away? I will NEVER stay at another extended stay again.

Date of stay: December 2022
Trip type: Travelled on business
Thank Kabir T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 27 December 2022

Dear kabir449, Thank you for sharing your reviews. We are unfortunate to read about your experience on arrival. Please allow us time to review this, as this is an isolated incident. In the meantime, please get in touch with our front desk team for further assistance, and they will be happy to help you. Your feedback is important to us, and thank you for bringing this to our notice. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve.

Sincerely
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2021

Everything is good. I’m a traveling nurse and extended stay usually is my preference. Clean and safe not too much amenities but they have the ones I care about. Laundry on site for any long term travelers. Front desk and managers very helpful and make sure your okay. Overall great stay and no complaints.

Date of stay: October 2021
Trip type: Travelled on business
Thank Nursehero81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2021

Traveling with family to pick up my oldest from FAMU and this hotel did the job. Room was clean and we actually got an upgrade. Sophia heard we had kids and gave us a room with 2 beds. Wasn’t expecting it and then hotel manager called us checking in on us. Interaction with staff was great so I would stay again.
Thank you again Sophia

Date of stay: July 2021
Trip type: Travelled with family
1  Thank 234lensa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 1 August 2021

It is a pleasure to read your five-star review of Extended Stay America. We are thrilled to know the room-upgrade provided by Sophia made for an excellent impression of our caring hospitality and that you had a comfortable stay. We will share your compliments with her and the other associates for a good job done. Thank you for making us a part of your plans while here to pick up your eldest child, and we look forward to serving you all on a future date.

Sincerely,
Hotel Management

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Reviewed 31 July 2021

The staff is amazing and helpful. I’m moving to Tallahassee for school and the manager gave me all the good spots to live. Staff was always friendly and welcoming when I came from work. Room is big and roomy and definitely what I need until my apartment opens up.
Only downside is that the gym only have like 2 equipments but it’s cool though for a morning cardio. Breakfast is okay. But overall I’m having a wonderful experience

Date of stay: July 2021
Trip type: Travelled solo
Thank 570kennyx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 February 2021 via mobile

Ms Phabie , the wonderful lady at the front desk , check me in with great hospitality and welcome my family with comfortable energy. She was very straightforward and honest with the questions I’ve asked , I felt she went above and beyond the way she took care of my family needs God bless you and your mangers thank you.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank Jet631262
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 25 February 2021

Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Phabie went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.

Sincerely,
Hotel Management

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