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Micheal W

Excellent customer service

5.0 of 5 bubblesReviewed 24 Feb 2021via mobile
Ms Phabie , the wonderful lady at the front desk , check me in with great hospitality and welcome my family with comfortable energy. She was very straightforward and honest with the questions I’ve asked , I felt she went above and beyond the way she took care of my family needs God bless you and your mangers thank you.
Date of stay: February 2021
Trip type: Travelled with family
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ESA GM, General Manager at Extended Stay America - Tallahassee - Killearn, responded to this review
Responded 24 Feb 2021
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Phabie went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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11 - 16 of 198 reviews
Reviewed 2 February 2021 via mobile

Had a pleasant time and I would recommend to stay here. Affordable and comfortable. Staff is super sweet and had everything I needed for my stay. Pool was closed and no breakfast but there is a kitchen in the room.

Date of stay: January 2021
Trip type: Travelled with family
Thank D9052MUjaimer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 2 February 2021

Thank you for recommending Extended Stay America to future travelers. We are glad you were impressed with our affordable prices and that you liked our courteous associate. We appreciate your feedback and hope to welcome you back for a pleasant experience.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2020 via mobile

This place started out great... I had no issues with any of the staff until the general manager ... I have a puppy who is a registered service dog.. he is still going through behavioural training.. he is a diabetic alert service dog but he is a pit breed which makes him playful.. general manager started charging me pet fee a whole weekend till she came in Sunday.. she was rude and told me I was lying he is not a service dog because he had a small uncontrollable accident in hall.. they had us on 3ed floor slow elevator he couldn't help it.. we cleaned it immediately.. said because he greeted a staff at desk he was not service.. she had his registration emailed to her email day I checked in and claimed she never got it.. she started harassing us and making everything a problem.. our suite 312 all of a sudden was not available but nobody checked in so I seen it back online tried to book it and all of a sudden it wasn't there again and nobody moved in it... I tried to move in a double deluxe which was available online even paid for it but all of a sudden it was not available... she stalked my sister's room claiming too much in and out .. didnt realize we was restricted on guest or going in and out.. we smoke cigarettes we have to go outside to smoke.. then today she would not let me extended my rooms with no reason given... this is a judgemental lady rude and bad people skills... I'm very unhappy about my stay and service and would appreciate some kind of apology or something for the level of disrespect I was given at this hotel..

Date of stay: June 2020
Trip type: Travelled with family
1  Thank C215KJmarilynm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 19 June 2020

We are extremely sorry that you had a disappointing stay. All the instances you described are unfortunate and we offer no excuses for the inconvenience you had to endure. Be assured this is not a typical event here so we will investigate every detail to review what went wrong. We hope you will consider a return visit to our hotel the next time you are in the area so we can provide you with a much-improved stay.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2020

Got a VERY spacious 1BR suite. The furniture is older but everything is very clean and the size of the rooms = large apartment including a walk in closet. Water pressure was low and towels are getting thinner but we found that in every hotel we have stayed in lately. Bed was comfortable and the room was quiet. There is a full kitchen but you must ask desk for utensils - they don't keep the room automatically stocked. We only stayed one night so this was not a problem. They are pet friendly which was important for us and the extra charge was more reasonable than in other hotels we have stayed in with a dog. Front desk staff were friendly and helpful. Parking lot was clean and lit. Overall we felt safe here, it met all our needs and we were very satisfied with the room. Good value for the money. If you want luxury this is not for you but if you want a functional, spacious room this is a great choice.

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
1  Thank Milla46578
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 6 January 2020

Thank you for your recent stay at Extended Stay America and for bringing along your furry friend!. It is wonderful to read you not only enjoyed our accommodation and excellent service, but you found us to be a great value. We will share your compliments with our front desk for taking care of your needs. Thank you for choosing to stay with us, we hope to have the opportunity to host you and your family again during a future visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2020

First the good: Staff is friendly and helpful, Kitchen has full size fridge and stove, full cabinets, dishwasher. No complaints in kitchen. Bathroom was fine. Problem was that they wanted $10 a day to clean and you couldn't just ask for one day here and there. I cannot afford that. So I bought a mop , and broom at dollar tree for the kitchen and bathroom. But I could not even borrow a vaccuum to vaccuum the carpet. It was really bad. On top of that, this hotel allows pets. I am glad they do, people should be able to bring their pets, but you shouldn't allow pets and put carpet in the hotel! It smelled like pee, especially one spot. Other hotels with pets, like Red Roof and Baymont, have installed ceramic tile, and it works just great. Very clean. We saw a couple of roaches in our room as well. I would not stay here again because of the smell and the dirty carpet.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
Thank D6856FUdeborahb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 2 January 2020

Thank you for being our guest. We are happy to know you liked our cordial associates as well as our fully-equipped kitchenette facility. However, we are sorry you were unhappy with our housekeeping policy and apologize for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the carpets to remove the smell. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please give us another chance so we can make it up to you.

Sincerely,
Hotel Management

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Reviewed 13 December 2019 via mobile

They upgraded our room for free. The room was clean and spacious. I slept extremely well. The tv worked well. The kitchen had a fridge, freezer, stove and oven, sink, and the kitchen was big. There was no hassle up front.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank heidimE1055YF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 13 December 2019

Thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you liked your spotless, comfortable accommodations along with the fully equipped kitchenette. It was our pleasure to serve you, and we hope to have you back with us again in the future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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