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Milla46578
Richmond, Texas

Very good value for the price

4.0 of 5 bubblesReviewed 5 Jan 2020
Got a VERY spacious 1BR suite. The furniture is older but everything is very clean and the size of the rooms = large apartment including a walk in closet. Water pressure was low and towels are getting thinner but we found that in every hotel we have stayed in lately. Bed was comfortable and the room was quiet. There is a full kitchen but you must ask desk for utensils - they don't keep the room automatically stocked. We only stayed one night so this was not a problem. They are pet friendly which was important for us and the extra charge was more reasonable than in other hotels we have stayed in with a dog. Front desk staff were friendly and helpful. Parking lot was clean and lit. Overall we felt safe here, it met all our needs and we were very satisfied with the room. Good value for the money. If you want luxury this is not for you but if you want a functional, spacious room this is a great choice.
Date of stay: December 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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iResponze A, Manager at Extended Stay America - Tallahassee - Killearn, responded to this review
Responded 5 Jan 2020
Thank you for your recent stay at Extended Stay America and for bringing along your furry friend!. It is wonderful to read you not only enjoyed our accommodation and excellent service, but you found us to be a great value. We will share your compliments with our front desk for taking care of your needs. Thank you for choosing to stay with us, we hope to have the opportunity to host you and your family again during a future visit.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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14 - 19 of 198 reviews
Reviewed 2 January 2020

First the good: Staff is friendly and helpful, Kitchen has full size fridge and stove, full cabinets, dishwasher. No complaints in kitchen. Bathroom was fine. Problem was that they wanted $10 a day to clean and you couldn't just ask for one day here and there. I cannot afford that. So I bought a mop , and broom at dollar tree for the kitchen and bathroom. But I could not even borrow a vaccuum to vaccuum the carpet. It was really bad. On top of that, this hotel allows pets. I am glad they do, people should be able to bring their pets, but you shouldn't allow pets and put carpet in the hotel! It smelled like pee, especially one spot. Other hotels with pets, like Red Roof and Baymont, have installed ceramic tile, and it works just great. Very clean. We saw a couple of roaches in our room as well. I would not stay here again because of the smell and the dirty carpet.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
Thank D6856FUdeborahb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 2 January 2020

Thank you for being our guest. We are happy to know you liked our cordial associates as well as our fully-equipped kitchenette facility. However, we are sorry you were unhappy with our housekeeping policy and apologize for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the carpets to remove the smell. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please give us another chance so we can make it up to you.

Sincerely,
Hotel Management

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Reviewed 13 December 2019 via mobile

They upgraded our room for free. The room was clean and spacious. I slept extremely well. The tv worked well. The kitchen had a fridge, freezer, stove and oven, sink, and the kitchen was big. There was no hassle up front.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank heidimE1055YF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 13 December 2019

Thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you liked your spotless, comfortable accommodations along with the fully equipped kitchenette. It was our pleasure to serve you, and we hope to have you back with us again in the future.

Sincerely,
Hotel Management

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Reviewed 1 November 2019

I was in Tallahassee for a meeting that was near this hotel and when I checked prices in the area they were the most competitive. I stayed there one night. The check in staff was friendly, the room was large and clean, the AC worked well and it was quiet. It was certainly worth the cost.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Ben H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 2 November 2019

Ben,

Thank you for selecting Extended Stay America while you were here for a meeting. It was a pleasure to know you enjoyed the comfort of your room and that the calm atmosphere of our property added more solace to your stay. We are also delighted to know you liked the value we offer and the firendliness of our staff. Your business is appreciated, and we look forward to serving you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2019

I can't recommend this hotel enough to people who are staying, especially, for an extended stay. I have been here for 3 months and couldn't be happier. The staff are always friendly, helpful, and work with you to find the right solutions. The housekeeping staff are also awesome. I work nights, so I appreciate a quiet hotel, and this is it. Highly recommend it and if I come back this way for work, I will definitely stay here!

Date of stay: June 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank pmandersonsebekamn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 20 September 2019

Thank you for your long-term stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you again for recommending us, and we look forward to your next stay!

Sincerely,
Hotel Management

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Reviewed 13 September 2019 via mobile

We unexpectedly stayed here for three nights due to hurricane evacuation. Forgetting they gave away all my reserved nights when I canceled the first night only, they did make the extra effort and called me saying they were able to reinstate our nights. It seems that hotels sometimes have rooms available if you call their front desk although internet sites say all rooms are sold out. By the way, they had no cancellation fees!
We were traveling with one dog and one cat. The pet fee was $25 per animal. When we entered the room, there was no smell of pet oder or smoking and the floor was wisely covered in pretty wood-like vinyl. With a full galley kitchen, bath, queen bed and sitting area, this was really an efficiency and quite comfy. The outside door to walk the dog was just down the hall.
We saw a nice pool, laundry room and two treadmills in the exercise room as well. There was a hairdryer, iron and ironing board in the room.
The thing I had never experienced before was this. If you wanted extra towels, a small coffee maker, dishes, flatware, cooking pots and pans, you had to go to the front desk to pick them up. It was no problem, just different. They provided dish soap for hand washing what you dirtied and detergent for the dishwasher. It saved us money making sandwiches in the room. I heard them say there is maid service once a week, so since we stayed only 3 nights, I made the bed and kept things tidy. No issues there.
The complimentary breakfast was on a small table in the lobby. It consisted of hot coffee and creamer, instant oatmeal and grits in packages where you add hot water, granola bars, and pre-baked muffins shipped in from out of town. It was enough to tide you over, certainly, until lunch.
The staff was very courteous and very pleasant. The place was clean. Overall, it was in fine place to stay.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank JaneM3542
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Tallahassee - Killearn, responded to this reviewResponded 14 September 2019

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is excellent to hear you enjoyed your comfortable suite, tasty breakfast, and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we'll be sure to share your comments with them. We hope to see you again soon!

Sincerely,
Hotel Management

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