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Latisha G
Orlando, Florida

Not what I expected.

3.0 of 5 bubblesReviewed 5 weeks ago
This hotel is one where ppl actually stay. As their permanent residence. Room smells bad, did have a fridge in room. No room service unless requested. I wouldn't recommend if traveling with your family. Was here for 3nights. Was near $400 for that timeframe.
Date of stay: August 2024
Room Tip: This hotel is for ok who live in a hotel. As their permanent residence.
Trip type: Travelled with family
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Wyndham Garden Tallahassee Capitol, responded to this review
Responded 4 weeks ago
Dear Latisha,
Thank you for your review. We regret to learn of your disappointment with your experience. Please accept our apologies for any inconvenience caused by our housekeeping policies. Your feedback will be shared with our team to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you give us another chance to change your perceptions down the line.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 29 August 2024

We did NOT enjoy our two nights stay at this Wyndham Garden Tallahassee Capitol Property. For two nights in a row the staff provided us wrong room accommodations already occupied by other guess. Seems that hotel-staff don't care about customers or they don't know how to use their systems. Or hotel employees needs education on how to use their systems. This was a SECURITY issue created by hotel personnel, imaging the situation complaining every night at our hotel arrival with the front desk staff that room keys and room number provided by them in two consecutive days were WRONG, also what we field, physically and mentally and emotionally as guess opening the door with room provided keys and finding an occupied room, my good this was unacceptable. Management of this site I formally request a FULL REFUND, I want my money back ... awkward, horrible experience, I don't recommend this Wyndham Garden Tallahassee Capitol location to anyone

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ghecto292283
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Wyndham Garden Tallahassee Capitol, responded to this reviewResponded 31 August 2024

What you have described is far from the experience we want our guests to have. Please know that the security and safety of our guests are our top priorities. We always want our guests to have the best experience possible, so we will be sure to discuss all of your comments internally and make improvements where necessary. For all billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. In addition, should you wish to discuss your experience with us further, we encourage you to reach out to us offline so that we can gather more information and better assist you. Thank you, and we hope to hear from you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2024 via mobile

Bed was comfortable & nice hot bath. Carpets were super dirty. Door sticks & you need to shove it to open. Super loud all thru hall. Waited for a blow dryer for over an hour (called 3x & even went down to try to get one). They wanted us out do finally brought one.

Date of stay: August 2024
Trip type: Travelled with friends
Thank chasblocker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Wyndham Garden Tallahassee Capitol, responded to this reviewResponded 26 August 2024


Thank you for being our valued guest. We're pleased you found our bed comfortable and hope you slept well. However, we're sorry that you could hear noise outside your room, as well as your other concerns. Rest assured, our team will review your feedback and strive to improve. Please consider giving us a chance to change your perceptions.

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Reviewed 24 August 2024

The room was clean, and we were advised that our room was newly remodeled. There were some constructive flaws on the bathroom light switch and wall and ceiling in the room.
The front desk staff had no welcome greeting when we arrived. just asked what my name was. No good morning, or have a nice day during our 4 night stay. Front desk only spoke to you if you initiated the conversation.
The daily breakfast was good, with plenty of choices and well stocked.

Date of stay: August 2024
Trip type: Travelled with family
Thank yolanda m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Wyndham Garden Tallahassee Capitol, responded to this reviewResponded 24 August 2024

Dear Yolanda,
Thank you for staying with us during your visit to Tallahassee. It's wonderful to know you started your day off right with our delicious breakfast offerings, and we appreciate you mentioning the high standards of cleanliness we adhere to; however, we apologize that we fell short of our goal of providing memorable hospitality. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2024

The room was clean, but did not have a trash can or an ice bucket. They were going to charge me $25 for checking in early at 3:40 for a 4:00 check-in. The only place to get water to drink was from the bathroom sink or purchase water bottles as there was no water fountain or water dispenser in the building.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jason E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Wyndham Garden Tallahassee Capitol, responded to this reviewResponded 19 August 2024

Dear Jason,
Thank you for sharing your feedback. We’re glad to hear that your room was clean, but we’re sorry to learn that it lacked basic amenities like a trash can and ice bucket. We also understand your frustration with the early check-in fee and the limited options for drinking water. Your comments are valuable to us, and we will address these issues with our team to improve the guest experience. We appreciate your input and hope to provide a better stay in the future.

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Reviewed 19 August 2024

After a long day of traveling, the bed and pillows felt!!! I had a good night's rest with no noise. Everything was clean and the comfortable in the room. The room was the perfect size. The check in process was quick. Customer service is was excellent.

Date of stay: August 2024
Trip type: Travelled with family
Thank Karin H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Wyndham Garden Tallahassee Capitol, responded to this reviewResponded 19 August 2024


Thank you for your kind words! We're thrilled to hear that you had a restful stay after your travels. It's great to know that our room accommodations, quick check-in process, and excellent customer service made your stay seamless. It would be a pleasure to welcome you back at Wyndham Garden Tallahassee Capitol!

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