Check in was a breeze. Lovely and sweet woman at the front desk at checkin. I forgot her name but she works in the evening.
Rooms are well kept and lobby had many snacks to choose from.
Free parking and breakfast you can choose either points or free breakfast if you are a Marriott rewards member.
Dear sofloAlly,
As a Marriott Bonvoy member, we appreciate your loyalty to our brands, and we are glad we could welcome you to the Courtyard Tallahassee Downtown/Capitol. We are pleased you enjoyed our accommodations, check-in experience, and thoughtful hospitality. It was our pleasure hosting you, and we hope you will come back and stay with us again soon.
Matthew Hemmerle
General Manager
Clean hotel and nicely appointed. Location is convenient to capital building and restaurants. We arrived at 9pm with intention to eat at the Bistro-the website says it is open until 10pm. It was already closed-we learned that occupancy drives the decision to close early. Very nice fitness center located on the first floor; the pool area is nice, not heated. Parking is complimentary and ample. The staff were super friendly and accommodating.
Dear kendellbrink,
Thank you for reviewing your stay at Courtyard Tallahassee Downtown/Capitol. We strive to ensure every guest has a comfortable and relaxing time and will enjoy sharing your compliments with our associates. We are also happy you loved our ideal location, beautiful pool, and clean property. Thank you again, and we look forward to your next visit to Tallahassee.
Matthew Hemmerle
General Manager
Front desk staff very nice, beds comfy. This hotel has been renovated but they left very obvious remnants which show the age. The louvered closet doors are an almond/yellow color which I'm guessing is the original color because they match nothing else in the room and they were dirty. All the outlet/switch colors match the louvered doors - yellow/almond from the 80s. The shower walls while having new tile hadn't been cleaned in quite awhile. There were remnants of different colored products and other indiscernible things on the walls and the bathroom floor was super sticky. Would we stay again. Maybe. The cleaning is most likely due to staffing problems which is prevalent everywhere. But not updating a set of doors by at least cleaning and doing a fresh coat of paint??
Hello Travelkat317,
Thank you for taking the time to post your review. We are pleased to learn that our friendly front desk associates and comfortable beds could enhance your visit. However, we truly regret the issues you encountered with the condition of your accommodations. Your feedback is important to us, and we will address your comments appropriately to help enhance our accommodations for our guests going forward. We hope you will revisit us so we can provide you with the enriching stay you deserve.
Matthew Hemmerle
General Manager
I was pleasantly surprised at the location and the cleanliness of this hotel. I wanted to see the old Capitol building and it was very close. I was also able to drive within a mile to find a great cocktail, good food and a yummy cupcake. Great young man working that front desk tonight too!
Dear kerrih442018,
On behalf of our whole team, thank you for staying with us and for all of your kind words of praise for our hospitality! We are fortunate to have such a great location near many restaurants and the capitol building. We are glad that our prime location helped to make your stay so enjoyable. We truly appreciate you taking the time to write about us and look forward to welcoming you back soon.
Matthew Hemmerle
General Manager
Stayed at this property for 4 nights and didn't receive service not one night of my stay. On the third night we requested service for the following day. After being gone until 4pm we returned to our room and still wasn't serviced. We walked to the front desk and asked to speak to a manager to which Sean, Assistant GM came to speak to us and ensure the room will be service. We left the hotel once more and returned back at around 8pm and found our room still not serviced by Housekeeping. This was very disappointing and frustrating. Staying at a Marriott brand expectations are set at a particular standard and not receive cleaning after 3 night is beyond disgusting especially when we specifically requested service the night before and on our forth day with Sean and team members of the hotel staff. I will never recommend this property nor stay here again.
Hello T8070BKjessicac,
Thank you for taking the time to post your review. We truly regret the issues you experienced with our housekeeping service. We want to extend our apologies for the inconvenience and frustration this caused, and for our associates not being as responsive or helpful in fulfilling your requests as they should have been. You have our assurance that we will review your comments with the appropriate individuals to help better serve our guests going forward. We do hope you will give us another chance to show you our commitment to service excellence.
Matthew Hemmerle
General Manager
