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bimmertim
Jacksonville, Florida

Book at your own risk!

1.0 of 5 bubblesReviewed 3 Dec 2023via mobile
I’d have given them 0 but app won’t let me. There were bugs in the tub. Tub leaked all night. Toilet leaked and flushed all night even after I reported the problem. There were dirty dishes in the refrigerator upon arrival. All was reported to management on day 1 and nothing was fixed during our stay .

Icing on the cake was the dog barking next door at 0630 - still barking at 1030 when we gave up and checked out. Book this place at your own risk!
Date of stay: December 2023
Room Tip: Try another hotel - there are Marriott or Hilton properties close by.
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Staybridge Suites Tallahassee I-10 East, an IHG Hotel, responded to this review
Responded 16 Dec 2023
Hi bimmertim,

We appreciate you staying at our Staybridge Suites Tallahassee Interstate 10 East for this trip and sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts.

We are determined to provide our guests with a pleasant time, and I apologize for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay.

Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response.

Sincerely,

Grace L.
Case Manager
IHG Hotels & Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (614)
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Reviewed 4 October 2023 via mobile

We checked in Thursday sept 28 late around 11 pm. The woman at the desk was not friendly at all. I booked a room that had a queen bed and a pull out couch. I called two days before just to make sure that all couches were pull outs and she said just let them know when you check in . I asked her if the couch was a pull out and she said no the room that you have is a little miniature couch and a double bed, I informed her there were three of us and she said they were sold out and she didn’t seem to care I had to sleep on the floor. I informed her that I guess I will be sleeping on the little couch, and if she had an extra pillow and bed sheets, she said housekeeping doesn’t arrive till tomorrow morning and just had of me one bed sheet, I was extremely disappointed as I stayed here last year and it was excellent
On the positive in the breakfast was excellent and the location on the lake was excellent

Date of stay: October 2023
Trip type: Travelled with family
Thank johnmM7277UV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Staybridge Suites Tallahassee I-10 East, an IHG Hotel, responded to this reviewResponded 20 October 2023

Hello johnmM7277UV,

Thank you for your stay at the Staybridge Suites Tallahassee Interstate-10 East, Florida.

We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.

I hope you stay with us again!

Best regards,

Clayton G.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2023 via mobile

We stayed just just one night but this hotel is probable the nicest cleaners hotel we've ever stayed at.
The staff are all very professional and helpful, the room and hotel were very clean. Breakfast was good too.
Our suite had a separate bedroom which we've never experienced before.
I can highly recommend this hotel

Date of stay: September 2023
Trip type: Travelled as a couple
Thank martinbB5591PF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2023

Would stay here anytime for a stopover in Tallahassee! Clean, eco-friendly, friendly staff, comfortable beds/rooms and great amenities like the bar, outside seating overlooking water and breakfast. All at a great rate.

Room tip: Rooms have M-wave, DW, fridge, etc. No bar soap or small toiletries so take your own. Yea for the environment!
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Oldcitygirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2023 via mobile

Unpleasant on many levels.. starting with check-in.. which was the worst I’ve experienced at this level of hotel. The young woman who checked us in was rude.. when she finally came to desk. We had to look for her in the end after waiting for several minutes. Seemed like she was in the room behind the desk but just didn’t come out.. even after we called out a friendly hello a couple of times. She would not look at us or answer any of our questions. I could go on but that’s enough.
This is a nice hotel with a good location. It’s a shame it’s being managed so poorly. We did hear from the morning crew that there is new management so maybe the issues we experienced have to do with that fact. No hot food at breakfast except for the pancake machine. The juice machine was out of order. The muffin display case was empty. The housekeeping staff were around and told us the stove was broken.

Date of stay: July 2023
Trip type: Travelled as a couple
1  Thank Debby N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Staybridge Suites Tallahassee I-10 East, an IHG Hotel, responded to this reviewResponded 24 July 2023

Dear Debby N,

Thank you for selecting our Staybridge Suites Tallahassee while visiting Tallahassee and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest.

I am truly sorry that you did not experience an exemplary stay due to the service of our staff, your check-in experience and our breakfast. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the midst of your experience, I am glad to know that the location of our hotel was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2023

This hotel is horrible! Don’t stay here! They gave my room away that I reserved so we had to stay in the wrong room.(3 people with 1 bed) they did nothing about it! The whole hotel reeked of weed and it was nasty. Nothing had been cleaned at all. I’m don’t with Staybridge!

Room tip: Don’t stay here!
Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank E1420GZashleyp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Staybridge Suites Tallahassee I-10 East, an IHG Hotel, responded to this reviewResponded 20 July 2023

Hi E1420GZashleyp,

Thank you for sharing your feedback and staying at the Staybridge Suites Tallahassee Interstate 10 East. We appreciate you trusting IHG Hotels and Resorts for your family trip.

We aim to provide a clean and comfortable place to stay for our valued guests, and I am sorry for the issues you encountered during your visit. I have alerted our hotel team about your feedback. I also sent a private message to obtain more details about your stay.

Until your next visit, we look forward to having the opportunity to share a more positive experience in the future.

Sincerely,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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