As a Lifetime Platinum Elite, my wife and I made a two (2) night reservation using Bonvoy points to attend our youngest daughter's Florida History Day Competition at Tallahassee Community College, which came on the heels of FSU's Graduation Weekend (i.e. we were checking in when everyone else was checking out).

Well in advance of our arrival, after speaking with the very helpful and friendly Eric, we reached out directly to longtime General Manager, Keith Hoogerheyde, and advised him of our upcoming stay as well as our multiple special requests. Which should come as absolutely no surprise to Trip Advisor readers, Mr. Hoogerheyde promptly replied and was incredibly accommodating and immediately granted all of our special requests to make our stay so special. Needless to say, we were delighted with such a response and we really looked forward to our upcoming two (2) night stay at the Residence Inn by Marriott Tallahassee Universities at the Capitol.

The Residence Inn by Marriott Tallahassee Universities at the Capitol could not be better located, well within walking distance of FSU, Florida A&M as well as the Capitol complex. How convenient!

We arrived ultra-early (8:25 am) on the Sunday following the FSU graduation and the hotel was really hopping and bursting at the seams. Notwithstanding this massive influx of people, both the staff and management rolled up their shirt sleeves and really rose to the occasion to deliver excellent customer service. By way of example, not only were we able to check into our suite well by 8:30 am, but the hotel receptionist INSISTED that we enjoy a complimentary breakfast even though we had just arrived at the hotel and had not slept there the night before. Such generosity and hospitality was clearly on display that busy Sunday morning.

The suite itself was large, exceedingly clean and contained everything necessary for either a short-term or long-term stay. Further, the Wi-Fi was speedy as well throughout both rooms for our multiple devices. The housekeeping staff provided extra towels, bath products and serviced the room daily, which you just don't see too often these days. In addition, we would like to compliment the housekeeping staff for keeping all of the common areas sparking clean, which is paramount at this time.

Every team member with whom we came in contact, including the management as listed above, the front desk staff, house-keeping staff and breakfast attendants, went out of their way to make us feel welcomed.

Speaking of breakfast, it was a cornucopia of wonderful food, including make-yourself waffles (with a variety of syrups), fresh fruit (strawberries, grapes, oranges, bananas), eggs, bacon or sausage, oatmeal and a full selection of breads, bagels, cereal and yogurt. Further, the coffee was excellent and there was a nice selection of juices, milk and ice cold water if coffee isn't your jam. See our numerous pictures.

Also, on select evenings, there is a complimentary Manager's Reception with excellent bottled beers (Fat Tire and Blue Moon), beer on tap (Mango Wit Belgium Witbier), wine (Two Vines Cab and a chardonnay) and non-alcoholic beverages as well as light snacks (we had flatbread pizza, which was replenished several times throughout the duration of the Manager's Reception). See our numerous picture.

The extraordinary customer service that we received before and during our stay made this property a ten out of ten in our book. Congratulations to Keith, Eric, the rest of front office staff, the house-keeping staff and the restaurant staff for focusing on customer service and satisfaction.

You will be well served by selecting this very convenient hotel for your base of operations in Tallahassee. Rest assured, you will not be disappointed!