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clyde57
Punta Gorda, Florida

A Top Notch Hotel Experience

5.0 of 5 bubblesReviewed 22 Oct 2024via mobile
We had to evacuate our home in southwest Florida ahead of Hurricane Milton. With half of south Florida evacuating to the north, finding a room was extremely difficult. We had an awful room in Jacksonville in a Wyndham hotel the night before and now we were moving west behind the oncoming storm and decided to stay in Tallahassee. We had called everywhere and was unsuccessful in finding a room even as far as nearby Georgia. We were at the point that it seemed as if we might have to spend the night in our car when we finally called Marriott and were fortunate to be able to find a vacant room that was available for only one night at Four Points Downtown.

Driving up to the Four Points Downtown, its 1960 interesting design gave the impression that we could be in for a stay in an aging 60 year old facility, but as we walked through the doors, we were swept into one of the best hotel experiences we could hope for. The facility had been completely renovated and well maintained with extensive amenities. The size and condition of the room was exceptional. There is a great restaurant/bar with very well prepared food and exceptional wait staff. In fact, as wonderful as we found the facility, it was surpassed by the service; the staff are all obviously carefully selected and exceptionally well trained to provide the best customer service. Four Points Downtown was the perfect oasis to find to ease the anxiety caused by our need to evacuate from the hurricane's destructive path. We were disappointed that there was no vacancy to accommodate us for another night or two.

Nothing is perfect though. Parking is limited. There is salf parking and I was fortunate to find an undesignated parking space in the full lot. That may have been a condition brought about by the hotel's full occupancy. The other note is that if your room rate doesn't include breakfast, which ours didn't, the $17.99 buffet price is not a good value for light breakfast people such as my wife and myself. But if you're a big breakfast person, eat up; the food and service are good.

All in all, the Four Points Downtown is a great place to stay in Tallahassee under any circumstance. Our experience was so enjoyable that we wouldn't think of staying anywhere else when we come to Tallahassee again.
Date of stay: October 2024
Room Tip: By all means, take advantage of the exceptional facility and service at Four Points Downtown.
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this review
Responded 22 Oct 2024
Thank you so much for taking the time to share your experience at Four Points Tallahassee Downtown, especially during such a challenging time. We’re truly sorry to hear about the circumstances that brought you to us, but we’re thrilled that we could provide a welcoming and comfortable atmosphere amidst the stress of evacuation. We’re so glad you enjoyed your stay with us and that you plan to return! Should you need accommodations in the future, we would be more than happy to assist you in any way we can.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 October 2024 via mobile

The hotel itself was great. We were checked in by the staff quickly, room was exactly what we needed. The hotel itself was clean and updated, the location is great for FSU visits, and the bartender was quick with food and dessert. The problem that I had was with the crazy amount of traffic outside the hotel until all hours of the night. It was unbearable. Make sure you pack the highest decibel earplugs- between the cars drag racing down Tennessee St to the emergency sirens, we hardly got any sleep. I wanted so bad to love the hotel but do not ever plan to go back.

Date of stay: October 2024
Trip type: Travelled with family
Thank Jennifer C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this reviewResponded 22 October 2024

Thank you for your review! We’re thrilled to hear that you enjoyed the quick check-in, clean accommodations, and the convenient location for your FSU visit. It’s also great to know that our bartender provided you with prompt service. We're sorry to hear that the road noise made your stay unpleasant. We hope you might consider giving us another chance in the future. If you do decide to stay with us again, please feel free to reach out directly, and we’ll do our best to ensure a more restful experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2024 via mobile

Four points Sheraton was a 10 star. Roxanne made our breakfast a wonderful experience. This was a stressful time for my husband and I due to hurricane Milton. Roxanne said and did everything to help us emotionally. Can’t say enough about her professionally and personally.

Room tip: Not enough parking during a hurricane. Otherwise, I give this hotel a 10 plus. 10/7/24 thru 10/12 /24 Linda S Nole
Date of stay: October 2024
Trip type: Travelled with friends
Thank Linda N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this reviewResponded 11 October 2024

Thank you for your review! We are glad to hear that you enjoyed your stay with us. We will make sure to share your feedback with Roxanne as a way to celebrate her customer service. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2024

Roxanne behind the bar was soooo friendly and helpful. She went above and beyond for us!! And we thought service was dead!! Roxanne made us believe in great, friendly service again. Look forward to seeing Roxanne again on a future stay. Scott and Martha.

Date of stay: August 2024
Trip type: Travelled with family
Thank Martha K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this reviewResponded 10 September 2024

Thank you for your review! We are glad to hear that you enjoyed your stay with us! We will share your feedback with Roxanne as a way to celebrate her excellent customer service. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2024

Roxanne, Laura and the staff were amazing! Everyone was personable, pleasant with great service in mind .The breakfast was a really good start for parents on the road moving kids into college! We lived the fruit selection and adding fried chicken to the selection was yummy!

Date of stay: August 2024
Trip type: Travelled with family
Thank Shanda L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this reviewResponded 10 September 2024

Thank you for your review! We are glad to hear that you enjoyed your stay with us. We will make sure to share your feedback with Roxanne, Laura and the rest of our staff to celebrate their customer service. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2024

Roxanne was awesome , buffet was great!!!! The way the food was setup definitely was appealing and a breathe of fresh air. THANK YOU ROXANNE. I work 3 hours away from home so have a good meal is mandatory. Roxannne has known us for some weeks now to the point where we don’t even have to order our drinks, she just brings them out. She pays attention to the small details that makes the experience that much better.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rey F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this reviewResponded 10 September 2024

Thank you for your review! We are glad to hear that you enjoyed your stay with us. We will make sure that we share your feedback with Roxanne as a way to celebrate her great customer service. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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