Roxanne, Laura and the staff were amazing! Everyone was personable, pleasant with great service in mind .The breakfast was a really good start for parents on the road moving kids into college! We lived the fruit selection and adding fried chicken to the selection was yummy!
Thank you for your review! We are glad to hear that you enjoyed your stay with us. We will make sure to share your feedback with Roxanne, Laura and the rest of our staff to celebrate their customer service. We hope to see you again soon.
Roxanne was awesome , buffet was great!!!! The way the food was setup definitely was appealing and a breathe of fresh air. THANK YOU ROXANNE. I work 3 hours away from home so have a good meal is mandatory. Roxannne has known us for some weeks now to the point where we don’t even have to order our drinks, she just brings them out. She pays attention to the small details that makes the experience that much better.
Thank you for your review! We are glad to hear that you enjoyed your stay with us. We will make sure that we share your feedback with Roxanne as a way to celebrate her great customer service. We hope to see you again soon!
We stayed here to check out the FSU campus. The proximity to FSU is perfect. One could easily walk or drive to the campus as it's less than two miles away. Restaurants and a couple malls/shopping areas are about 10-15 minutes away by car. The capitol sights are also close. Other than that, there isn't much else here.
Now to write about the hotel itself. HORRIBLE! We had a king-suite with sofa bed for our party of three. There were no linens in the room for the sofa bed so before we left for dinner at 8pm, we asked the front desk to deliver linens to our room. When we returned to the room at 10pm, there were still no linens. We went to the front desk again to ask for linens, and they said they'd be up asap. The guy showed up with ONLY two pillows. We went down again to ask for linens and received everything except pillow cases. Seriously, were they trolling us???! Why they couldn't just give us everything the first time we asked is inexplicable, but this is just the tip of the iceberg of complaints.
Neither of the remotes to the two TVs in our room worked. We killed a cockroach in the room. The fridge was pulled out of its niche and just sticking out encROACHing into the small seating area. The floors were incredibly dirty such that the condensation in the bathroom created dirty footprints. The toilet didn't flush well nor did it have a lid over the seat. The walls are paper-thin, and we could hear our neighbors fighting; they weren't even yelling, but their loud, heated conversation was easily audible at 1:00am.
Thank you for your review! We are sorry to hear that we did not meet your expectations. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travel brings you back to the area.
I truly enjoyed my stay at Four Points Sheraton Tallahassee! My check in process was so smooth and easy being that it was last minute and an emergency situation. The hotel staff addressed all of my needs expeditiously and were very helpful in doing so. The complimentary breakfast was amazing. My host, Roxanne, was the best! She has so much charisma and personality! She made my morning despite my circumstances. I appreciate the hotel staff for making my stay a worthwhile experience! Highly recommended!
Thank you for your review! We are glad to hear that you enjoyed your stay with us! We will make sure to share your kind words with Roxanne. We hope should you return to the area that you will consider staying with us again.
We stayed here because of the location. It is walkable to some restaurants and where we wanted to be at FSU. It isn’t an ideal area to walk although there are sidewalks and traffic lights but it isn’t a neighborhood. The bigger issue is that the hotel is dated and could use a refresh. The air conditioning was so loud in our room it was like sleeping next to a jet engine. Pros are that parking is free for guests unlike many other properties and there is a restaurant on site. It isn’t great but was convenient for breakfast. Also, the front desk and restaurant staff were courteous.
Thank you for your review! We have taken your feedback and shared it with our hotel leadership team to help improve our guest experience. We hope should you return to the area that you would consider staying with us again.
