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Shanda L

Love Aqua Blue

5.0 of 5 bubblesReviewed 17 Aug 2024
Roxanne, Laura and the staff were amazing! Everyone was personable, pleasant with great service in mind .The breakfast was a really good start for parents on the road moving kids into college! We lived the fruit selection and adding fried chicken to the selection was yummy!
Date of stay: August 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this review
Responded 10 Sept 2024
Thank you for your review! We are glad to hear that you enjoyed your stay with us. We will make sure to share your feedback with Roxanne, Laura and the rest of our staff to celebrate their customer service. We hope to see you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 August 2024

Roxanne was awesome , buffet was great!!!! The way the food was setup definitely was appealing and a breathe of fresh air. THANK YOU ROXANNE. I work 3 hours away from home so have a good meal is mandatory. Roxannne has known us for some weeks now to the point where we don’t even have to order our drinks, she just brings them out. She pays attention to the small details that makes the experience that much better.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rey F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this reviewResponded 10 September 2024

Thank you for your review! We are glad to hear that you enjoyed your stay with us. We will make sure that we share your feedback with Roxanne as a way to celebrate her great customer service. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2024

We stayed here to check out the FSU campus. The proximity to FSU is perfect. One could easily walk or drive to the campus as it's less than two miles away. Restaurants and a couple malls/shopping areas are about 10-15 minutes away by car. The capitol sights are also close. Other than that, there isn't much else here.

Now to write about the hotel itself. HORRIBLE! We had a king-suite with sofa bed for our party of three. There were no linens in the room for the sofa bed so before we left for dinner at 8pm, we asked the front desk to deliver linens to our room. When we returned to the room at 10pm, there were still no linens. We went to the front desk again to ask for linens, and they said they'd be up asap. The guy showed up with ONLY two pillows. We went down again to ask for linens and received everything except pillow cases. Seriously, were they trolling us???! Why they couldn't just give us everything the first time we asked is inexplicable, but this is just the tip of the iceberg of complaints.

Neither of the remotes to the two TVs in our room worked. We killed a cockroach in the room. The fridge was pulled out of its niche and just sticking out encROACHing into the small seating area. The floors were incredibly dirty such that the condensation in the bathroom created dirty footprints. The toilet didn't flush well nor did it have a lid over the seat. The walls are paper-thin, and we could hear our neighbors fighting; they weren't even yelling, but their loud, heated conversation was easily audible at 1:00am.

Room tip: Find another place!
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank adA7171FU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this reviewResponded 6 August 2024

Thank you for your review! We are sorry to hear that we did not meet your expectations. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travel brings you back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024 via mobile

I truly enjoyed my stay at Four Points Sheraton Tallahassee! My check in process was so smooth and easy being that it was last minute and an emergency situation. The hotel staff addressed all of my needs expeditiously and were very helpful in doing so. The complimentary breakfast was amazing. My host, Roxanne, was the best! She has so much charisma and personality! She made my morning despite my circumstances. I appreciate the hotel staff for making my stay a worthwhile experience! Highly recommended!

Room tip: Book a suite or King every time!
Date of stay: July 2024
Trip type: Travelled solo
Thank Jaleesa C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this reviewResponded 31 July 2024

Thank you for your review! We are glad to hear that you enjoyed your stay with us! We will make sure to share your kind words with Roxanne. We hope should you return to the area that you will consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024 via mobile

We stayed here because of the location. It is walkable to some restaurants and where we wanted to be at FSU. It isn’t an ideal area to walk although there are sidewalks and traffic lights but it isn’t a neighborhood. The bigger issue is that the hotel is dated and could use a refresh. The air conditioning was so loud in our room it was like sleeping next to a jet engine. Pros are that parking is free for guests unlike many other properties and there is a restaurant on site. It isn’t great but was convenient for breakfast. Also, the front desk and restaurant staff were courteous.

Date of stay: May 2024
Trip type: Travelled with family
Thank AnAnthropologist
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrez Dabbs, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this reviewResponded 24 July 2024

Thank you for your review! We have taken your feedback and shared it with our hotel leadership team to help improve our guest experience. We hope should you return to the area that you would consider staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2024

The stay was amazing, our room was nice and clean! The lobby, bar, and pool are beautiful. Natasha at the front desk was so helpful and kind. The breakfast crew was incredible! The food was delicious and the service spectacular! Roxanne was the sweetest!!!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Melissa P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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