I went to four points for a business function at their building bricks and brass. The event space is beautiful. Very clean. Also had a small area out back that is fenced in. Bathrooms were tidy. The bartender that was working, I believe her name was Carrie, was extremely personable and friendly. The other bartender was good too. I can't remember her name. The servers were friendly. The food was great. I'll look at this space for events.
We chose to stay at this hotel because of its location and the proximity to the State Capital and the downtown. Rooms are dated but the beds are comfortable. There is some road noise coming from Tennessee Street. Staff is pleasant enough but could use some training in professionalism. No need to be chatting on their cell phones while customers are in the lobby. We had breakfast and Roxanne looked after us very well. For the price that we paid I would have expected better.
Thank you for taking your time for leaving your review. We are very sorry to hear that your visit to our hotel did not exceed your expectations. We will use this as a learning opportunity for all the staff and leadership staff.
Four Points was very clean and in a great location, close to the capital and FSU's campus. However, during my stay, I witnessed an unsettling incident involving two staff members engaging in inappropriate behavior in a public area before entering a room together. I never got a good look at their name tags, but they appeared to be Hispanic, cannot say for certain. Not coming back here after that incident. Staff need to be taught professionalism in the workplace.
Thank you for taking your time for leaving your review. We are very sorry to hear that your visit to our hotel did not exceed your expectations. We will use this as a learning opportunity for all the staff and leadership staff.
Nice, comfortable accommodations with a good shower and a nice view of the city. Although we were on the 11th of 12 floors, the noise from Tennessee Street permeated our west-facing room. There was also an intermittent, low frequency hum that I thought might be a result of the elevator operation. If you decide to stay here, you may want to request a room on the north side of the hotel in order to minimize the traffic noise. The employee at the front desk was friendly and quite efficient. He also allowed us to check in an hour early.
The hotel is not bad. The area around it is. We did not feel safe here. Also during the breakfast time a crazy patron insulted the waitress who was very nice, because she was from Pakistan. I know this kind of thing can happen anywhere, but it made us very uncomfortable. Like I said, it’s not a bad hotel but it is not in a good part of town and sons of the people who visit this place are strange. We will not stay here again.
Thank you for taking the time to write your comments on your recent stay at the Four Points by Sheraton Tallahassee Downtown. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
