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pennez1
San Diego

Very nice and clean hotel

5.0 of 5 bubblesReviewed 24 Mar 2024via mobile
Very clean and well organized. Rooms are spacious. Hotel has laundry machines and a very nice gym. Breakfast is good and offered from 7-10am. Large parking lot-self-service at $15 a day. Staff is nice and helpful. You’d enjoy staying here.
Date of stay: March 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hampton Inn & Suites Tallahassee Capitol-University, responded to this review
Responded 25 Mar 2024
Dear pennez1,

Thank you for taking the time to review our hotel based on your recent experience. We are so glad you enjoyed your stay! We hope to see you again should your travels bring you back to Tallahassee!

Regards,
Matthew McCloud, GM
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (273)
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Traveller rating
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All reviews great location college town within walking distance parking lot excellent breakfast hotel staff would stay here again nice hotel beds were comfortable fsu capital orientation universities inns students football graduation
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4 - 9 of 273 reviews
Reviewed 22 November 2023 via mobile

Yes, this hotel is clean, it’s in a great location to CollegeTown and both campuses but it’s parking lot is not safe. As a woman, I can’t stay there again until they increase security.

I arrived in the early morning hours on a Thursday with my niece. At the front entrance , I was met by a homeless man asking to clean my windshield. He was hanging out by the pool. Very nice gentleman but … I was still scared.

I enter the portico, it’s locked unless you have a room key. As I approach, another homeless couple join me to say they need to use the restroom. No sign of a Hilton employee. They pick up the “after hours” phone and call for admittance. I’m waiting in there with my niece locked into the car while I check in. Front desk gentleman finally appears behind front desk and let’s us in. I ask if they have security and explain what happened, he says no. Shared I was pretty scared. He checks me in and goes to the back office. Now I have to park my car in the lot and walk in by myself, I don’t consider that good service. That’s “I don’t care” service. He could have walked out to the front door and gave me the security to know someone was watching out for my safety while I park my car. Nope just headed to the back office. Unacceptable. I’m Hilton Honors and have stayed here before but not again.

Until there is more concern for guests safety, I’ll stay at one of the other many hotels in Tallahassee.

Room tip: Don’t travel alone at night there, especially women.
Date of stay: November 2023
Trip type: Travelled with family
2  Thank mocheeks_nole
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hampton Inn & Suites Tallahassee Capitol-University, responded to this reviewResponded 24 November 2023

Hello mocheeks_nole,
We are very sorry to hear of the experience you had upon check-in at our property. We have typically only provided security on the weekends, but after learning of your experience we may have to look into providing security throughout the week as well. Especially during the colder parts of the year when the homelessness issue can become a problem. While we've never had any issues with the homeless problem downtown, it still doesn't negate that it can make people feel unsafe when arriving late at night. We have been actively working with the city (as well as many other businesses in downtown) to try to get help with combatting this problem. As for the quality of service our overnight agent provided, I will make sure to address these issues with them. We strive to always provide the best service for our guests, so we will make sure to resolve this with them. Once again, we apologize for the negative experience you had upon check-in and we hope that we can still get a chance to better serve you in the future.

Sincerely,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2023

My family enjoyed our one night at this hotel. The staff was courteous and welcoming. We were on a college tour so we were primarily looking for a clean place to stay. The room and bathroom were extremely clean. There were plenty of fresh towels available. The shower had plenty of conditioner, shampoo, and shower gel. The breakfast was a typical continental breakfast that included eggs, waffles, bagels, yogurt, and etc. I would definitely recommend this hotel.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Evelyn D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hampton Inn & Suites Tallahassee Capitol-University, responded to this reviewResponded 25 March 2024

Dear evelyndA3871WI,

Thank you for your review! Please come see us again soon!

Regards,
Matthew McCloud, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2023 via mobile

Great location as we had some business at Floria State University!! Had requested a late check out and they were very accommodating and keep me updated when it was allowed. Had time in the morning to take advantage of the Free Breakfast and it was your common free meal. Great choices of cereal, yogurt, fruit and of course the waffles. Loved the banana waffle option!!

Date of stay: September 2023
Trip type: Travelled on business
Thank K6976XVjennifers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hampton Inn & Suites Tallahassee Capitol-University, responded to this reviewResponded 25 March 2024

Dear K6976XVjennifers,

Thanks so much for your review; we love to hear you enjoyed your stay. We hope to see you very soon!

Regards,
Matthew McCloud, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2023

Wanted to give praise to the team at this property! Everyone i came in contact with here was so polite and helpful. On top of that the hotel is gorgeous probably the best Hampton i have stayed at and i have stayed at alot! Can't wait to come back to Tally this is deff my firt choice!

Date of stay: June 2023
Trip type: Travelled as a couple
Thank ZacS950
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Davis, General Manager at Hampton Inn & Suites Tallahassee Capitol-University, responded to this reviewResponded 27 June 2023

Good afternoon ZacS950 and thank you so much for the wonderful review! It was our pleasure to have you stay with us and we look forward to seeing you again the next time you're in Tallahassee!

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Reviewed 6 June 2023 via mobile

This location was not quite up to my expected Hampton standard. As a frequent business traveler I gravitate toward hotels that are clean, safe and hold no surprises.
This Hampton was clean and safe but full of (not good) surprises:

1) A $50/day “incidental” fee was added to the price (processed at check-in). The fee, less incidentals, would be refunded in 5-7 business days of check-out….according to the paper taped to the top of the check-in desk. That would look splendid on an expense report.

2) There was a $15/ day “self parking” fee. I had assumed that the fee was for non guests- nope. I have paid extra for parking at hotels in San Francisco and New York but not Talla(f-in)hassie.

3) Breakfast started at 7 AM, not 6 AM, like normal Hampton Inns.

The staff were professional and very friendly. The property was clean and reasonably well maintained but the BS extras will have this Hampton loyalist investing a bit of time to shop for my next hotel.

Date of stay: June 2023
Trip type: Travelled with family
2  Thank Joe V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Davis, General Manager at Hampton Inn & Suites Tallahassee Capitol-University, responded to this reviewResponded 9 June 2023

Good afternoon and thank you for taking the time to fill out a survey regarding your stay with us. I'm sorry to hear that you were unhappy with your stay including the confusion regarding our incidental hold policy that is placed on all guest credit cards at check in. We try to make this as clear at possible at check in that this hold is only to cover any additional charges placed on the room and any funds not used are refunded back to the guest. Should you wish to discuss this further, please feel free to reach out to me directly at Michael.Davis@hilton.com.

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