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Joe V
Jacksonville, Florida

Fell Short

3.0 of 5 bubblesReviewed 5 Jun 2023via mobile
This location was not quite up to my expected Hampton standard. As a frequent business traveler I gravitate toward hotels that are clean, safe and hold no surprises.
This Hampton was clean and safe but full of (not good) surprises:

1) A $50/day “incidental” fee was added to the price (processed at check-in). The fee, less incidentals, would be refunded in 5-7 business days of check-out….according to the paper taped to the top of the check-in desk. That would look splendid on an expense report.

2) There was a $15/ day “self parking” fee. I had assumed that the fee was for non guests- nope. I have paid extra for parking at hotels in San Francisco and New York but not Talla(f-in)hassie.

3) Breakfast started at 7 AM, not 6 AM, like normal Hampton Inns.

The staff were professional and very friendly. The property was clean and reasonably well maintained but the BS extras will have this Hampton loyalist investing a bit of time to shop for my next hotel.
Date of stay: June 2023
Trip type: Travelled with family
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Michael Davis, General Manager at Hampton Inn & Suites Tallahassee Capitol-University, responded to this review
Responded 8 Jun 2023
Good afternoon and thank you for taking the time to fill out a survey regarding your stay with us. I'm sorry to hear that you were unhappy with your stay including the confusion regarding our incidental hold policy that is placed on all guest credit cards at check in. We try to make this as clear at possible at check in that this hold is only to cover any additional charges placed on the room and any funds not used are refunded back to the guest. Should you wish to discuss this further, please feel free to reach out to me directly at Michael.Davis@hilton.com.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (273)
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All reviews great location college town within walking distance parking lot excellent breakfast hotel staff would stay here again nice hotel beds were comfortable fsu capital orientation universities inns students football graduation
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Reviewed 28 May 2023

We stayed for graduation and the location was near the colleges. This is a new property, very clean, nice mid-range hotel.

The staff were very friendly. The breakfast was good and well-attended. The beds were comfortable.

The only quibble I have is $15 for the self-park.

Otherwise, perfect for what we wanted. Good choice if you are attending a college event.

Date of stay: May 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank aapersonsfl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Davis, General Manager at Hampton Inn & Suites Tallahassee Capitol-University, responded to this reviewResponded 9 June 2023

Good afternoon and thank you for the wonderful survey! We will make sure to pass these comments on to our breakfast staff and look forward to seeing you again in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2023 via mobile

Overnight stay riding with a group of +26 bicyclists across the Southern Tier.

Stayed on double Queen standard rooms, got an early check in and had free parking to our SAG supporting vehicles: two vans and a trailer
Enough space for equipment and bicycles, clean rooms and renovated bathrooms made this a good experience

Room tip: Pet friendly 🤗
Date of stay: April 2023
Trip type: Travelled with friends
Thank theflyingsow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Davis, General Manager at Hampton Inn & Suites Tallahassee Capitol-University, responded to this reviewResponded 9 June 2023

Good afternoon and thank you for taking the time to leave a survey regarding your stay! Please feel free to reach out to us if there was anything that we could do better during your time at our property. We look forward to seeing you again in the future!

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Reviewed 16 April 2023

The bed was so uncomfortable. The mattress was hard. They had no mattress toppers or a plush mattress. I dread spending 3 mandatory nights in 3 weeks for graduation. Homes2suites and Doubletree in Tallahassee have matters toppers and much more comfortable beds.
I have no idea why such a busy hotel would have such uncomfortable mattresses.

Room tip: Stay elsewhere in Tallahassee. Also the garbage cans in the rooms are minuscule. Who made that decision?
Date of stay: April 2023
    • Value
    • Location
    • Service
Thank yfw1122
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Davis, General Manager at Hampton Inn & Suites Tallahassee Capitol-University, responded to this reviewResponded 9 June 2023

Good afternoon and thank you for taking the time to leave a survey regarding your stay with us. We understand that getting a good night sleep is definitely one of the top priorities when staying at a hotel. We're sorry to hear that you did not enjoy the mattress that you slept on. We hope to have a chance to better serve you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2023

$80 a night room for $300 and not even water or anything for business elite members. Never again. Marriot is overtaking hilton. Time to switch. Hilton charging top dollar for name. Pool is very small and more like large hottub

Date of stay: March 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 659prof
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Davis, General Manager at Hampton Inn & Suites Tallahassee Capitol-University, responded to this reviewResponded 29 March 2023

Good afternoon 659prof. We're sorry to hear that you did not receive your Hilton Honors Gold member benefits at check in. This is not typical of our desk staff but we will make sure this is addressed so it does not happen in the future. We hope we better serve you in the future when the demand in the area is not elevated due to legislative session.

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Reviewed 7 February 2023 via mobile

New hotel, very nice! Super clean, comfortables beds, better than average breakfast and very nice helpful attentive hotel staff. Attractive decor. Definitely would stay again when traveling through Gainesville. A great city. Great restaurants and go gators!

Date of stay: February 2023
Trip type: Travelled with family
Thank SueBryan1967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Davis, General Manager at Hampton Inn & Suites Tallahassee Capitol-University, responded to this reviewResponded 5 April 2023

Good afternoon SueBryan1967 and thank you for the wonderful review. We look forward to seeing you again!

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