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TallyMom

Check your credit card statement!!!!!

1.0 of 5 bubblesReviewed 13 Nov 2023
My family and I stayed here over graduation weekend. (May 5-7, 2023). We had a reservation for one night. We decided to stay an additional night because while checking through the app, the Saturday night rate was half the current rate. (We were not looking for a reduced rate for the first night, only wanting to extend our stay at the lower rate for the second night) We confirmed with the front desk and he extended our stay with the lower rate for Saturday night. Upon checking out and leaving, I reviewed the charges on my IHG app and it reflected the correct amount. 3 weeks later upon viewing my credit card statement, the franchisee , Ravi Vemuri of Avanti Hospitality Investment Inc., charged me $544 per night for both nights. A total of $1088. The correct total charge should have been $852 which is what my app said I would be charged when I checked out. I disputed with my credit card company and they reversed it with the documentation I had showing the rate I should have been charged. The franchisee had 60 days to dispute my claim and provide documentation to counter. He waited until the last day and sent in documentation (which in the fine print showed my rate change and average daily night was what I stated), but he lied and said “I booked through corporate website and was charged accordingly. It was graduation weekend. He lied to my credit card company about the rate. Before I filed a dispute, I did call and I sent an email with my receipt and I never received a response. I am now disputing the chargeback again with my credit card company and pointed out in his own documentation where the rate change was changed within their computer. I have been going back and forth for six months with this dispute. I frequent Tallahassee often as my daughter lives here and I stopped in today (11-12-2023) to ask why I was overcharged and Ravi was aloof and said he would have to look into it. “I delegate to other people”. The Vice President of Avanti Hospitality Investment, Inc. is Pat Viswanathan located in Newark, NJ, so I am not sure if that is who he delegates to or not. Upon searching public records, Ravi Vemuri, has been sued multiple times when he had an interest in Ramada Inn and there is currently a lien on this Holiday Inn Express property for failure to pay engineering consulting charges. I will be contacting the Florida Department of Business and Profession Regulation as well as the Florida Division of Consumer Services and making a formal complaint against Avanti Hospitality Investment, Inc. IHG really needs to look into this franchisee as he is giving their brand a very bad name and
Date of stay: May 2023
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Tallahassee-University Central, an IHG hotel, responded to this review
Responded 28 Nov 2023
Hi TallyMom1995,

Thank you for staying at our Holiday Inn Express Tallahassee-University Central.

We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management team to enhance our services and facilities for your better stay in the future. I also sent you a private message to extend our sincere apology.

We would like to see you again on your next stay in town. At IHG Hotels and Resorts, we appreciate every feedback.

Best regards,

Dominador R.
Case Manager
IHG Hotels & Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 12 June 2023

I was surprise once I got there that the hotel was just across the street from the University. I was there for a clinic over a weekend.
My room was 2 Queen bed and was bigger than most rooms I've been in
Pillows are very very soft and we were able to hear the people who were in the room next to us. We were in the last room on the hall. We never stayed in the room very long as we were out walking around Florida State University or the local area or at the conference .
The breakfast bar is included in the stay. Was better than a continental breakfast bar offered my a number of hotels. I had just went to another conference a few day before staying here and and had to pay $12.95 for a hot breakfast but that breakfast was worth it. This Holiday Inn bar had scrambled eggs, chicken and pork saugage, biscuit and gravy, 3 types of small muffins, 3 cereals, orange juice, different bread for toast, coffee
I paid $107.35 for room but additional $8.05 state tax of 7.5% then 5% state tax of $5.37 for a total of $120.77. I stayed 2 nights.
I was very please with my selection of hotel. There was 2 other hotels right in the area but I think the Holiday Inn Express was best selection.
Oh they do have an outdoor pool and parking is free

Room tip: location to Florida State University
Date of stay: June 2023
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank koachbillyatl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2023

Good location near the university and also plenty of fast-food restaurants in walking distance. Room was large with fridge, microwave and iron/board. About 56 TV channels, and safe in room. But, no hair dryer. Shower was powerful and hot water. Sleep was good and not much noise from street. Exercise room was a bit disappointing – 3 machines and some free weights and scale. Breakfast was fine with hot foods like eggs, turkey and pork sausages, cinnamon rolls, breads, yogurts, etc. Only issue was front desk service. The man when I checked in was barely polite – it was like I was ruining his day. It took 5 minutes for the front attendant to come when I needed a receipt to check out. Other than that – I would stay again and worth the price - $145 for Monday evening stay.

Date of stay: February 2023
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank bradziker1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2022

I visited Tallahassee as a part of a road trip I am making and stayed at the hotel for points. The room I got was on the street. The road was very close. I requested to change a room, but there wasn't another of the same type as mine available. The receptionist said that since this is not a weekend night, it will be quiet, and he was right.
The room was gigantic. you could hold a party in there. I managed to get a good night sleep. The location was convenient enough and close to downtown (though driving is required).

Date of stay: October 2022
    • Location
    • Cleanliness
    • Service
Thank Doron Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2022 via mobile

Stayed here while visiting my son at FSU. While nothing fancy, our room was very clean and the bed and pillows super comfortable. I slept better here than at the Hampton Inn for half the price.

My friend took advantage of the free breakfast and enjoyed it very much. Coffee was fresh and hot and the staff is very nice.

If you’re looking for a no- frills stay in Tallahassee within walking distance to just about everything, including the stadium, this is a great place.

Room tip: Remember you’re in a college town/city. It’s noisy outside.
Date of stay: October 2022
Trip type: Travelled with family
Thank CapemayMarlin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 August 2022 via mobile

We stayed here on moving day for our daughter at FSU. It was right next to her apartment and across the street from FSU. Great location and a really nice room. We got a king bed and the room was nicely decorated and updated. We will be back again when in town.

Date of stay: August 2022
Trip type: Travelled with family
Thank nancyu523
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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