The Aloft is a nice and reasonable hotel. The food at the XYZ bar is delicious, and the bartenders are knowledgeable, courteous and attentive.

This is NOT true of the front desk staff nor the coffee/breakfast shop. Each time I walked up to the front desk (at least four-five times during my three night stay), no one bothered to say one word. They just stared and waited for me to speak. It was incredibly awkward. I've never seen that at a hospitality venue.

I had the same experience only much worse at the breakfast/coffee counter. When I walked up to place my order, I was waiting patiently until someone offered to take my order. I was the only one there. They just continued to chat among themselves and busy themselves with side work (no one else was in line). After about 6-7 minutes of no acknowledgement, I was a bit confused. So, I said....."Are you guys open or still setting up?" The woman behind the counter seemed EXTREMELY irritated yet still didn't say anything, just very rudely gestered to the menu on the wall behind her. She was so irritated by my question, I said "I'm sorry-did I say something that offended you in some way?". Her response was simply "NO!" She never did offer to take my order so I just started speaking it. She reluctantly typed it in at that point. Thought perhaps she was just having a bad day, but she had similar behavior the following morning. It's really a shame that the service doesn't match the brand or the level of standards at this hotel. Has potential to be so great!

We loved this little gem of a hotel. All the staff were very pleasant and helpful,Devin made us feel at home as soon as we checked in and managed to accommodate us for a few extra nights when Storm Milton hit our next destination. Rooms are snug but very well planned, housekeeping each day was much appreciated along with the bottled water. The bartender was excellent with his service, recommendations and cocktail making. Great little kitchen/coffee area with good public space for drinking/eating etc. and also a pool table . Outside there's some terrace seating and a small but nice pool with sun loungers/towels available. They gave us some great recommends for restaurants, some walkable and any that are a bit further away, but are within a few miles, can be reached with the help of the free shuttle bus the hotel provides. Parking available at $15 per night.
They did such a good job looking after all the families of evacuees and their dogs too.
Would whole heatedly recommend. Thank you .

Beware room attendants and hotel staff that cover for them. We stayed here for FSU game weekend and had a set of Apple AirPod pros taken from inside a piece of luggage while out at the game.

We were able to track these repeatedly leaving and coming back to the hotel for days. Hotel staff denied they had found them but after repeated calls stating we could see the various locations of the AirPods moving around Tallahassee they informed us they had found them.

They then wanted to charge us $35 to ship them back. We said one of our FSU students would drive over and pick them up. He went there today to retrieve them and the hotel does not have them. The AirPods are now showing at some restaurant / pub on the other side of Tally.

Do not stay here or leave any valuables in your room!!