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Caprice D
Winnipeg, Canada

Avoid

1.0 of 5 bubblesReviewed 8 Feb 2024via mobile
The staff and the lounge/bar was excellent. We checked into our room. Immediately found a bug on the bed. Tore back the bedding to check for bed bugs and found the most disgusting stained and smelly mattress I have ever seen. We didn’t complain but at 12:30 in the morning we had to call the front desk as our neighbor was talking so loud we heard everyone of her words as she had a cell phone conversation. They did send someone up and that promptly silenced the noise but by that time our night was ruined
Date of stay: February 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Devin Baker, General Manager at Aloft Tallahassee Downtown, responded to this review
Responded 9 Feb 2024
Hi capriced2013. Thank you for sharing regarding your experience. We apologize for the conditions you described and we have our team working on this so that your next experience is better.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (787)
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8 - 13 of 787 reviews
Reviewed 17 November 2023

Stayed here for 1 night. Parking is $15 - only challenge is parking lot is small and may have to park next door (extended parking lot) - check in was quick. I was on the 6th floor. I didnt hear any street noise. Internet wifi was good. comfy bed - had a very good night's sleep. Good place to stay for business trips.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Shanker B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua Erickson, Guest Services / Front Office at Aloft Tallahassee Downtown, responded to this reviewResponded 21 December 2023

Thank you for taking the time to leave us a review about your stay with us. We appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2023

I don’t want dogs pissing on the floor of my hotel.
$1000 for 2 nights in a room that didn’t have a comfortable chair to sit in.
Plus $15 a day to park- just put the charge as part of the room and not try to rub it in.
The Bar was the only good part- I had to stay drunk to tolerate it.
BUT - if you want to hear motorcycles racing up and down the road from 11pm to 3 am have at it!
Horrible- never again

Date of stay: October 2023
    • Sleep Quality
    • Cleanliness
    • Service
Thank russellcJ5747DE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Devin Baker, General Manager at Aloft Tallahassee Downtown, responded to this reviewResponded 2 November 2023

Hi russellcJ5747DE, thank you for sharing about your stay. We wish that all our guests have a pleasurable experience when staying with us and apologize that your experience was less than that.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2023

The hotel was clean and the staff friendly. No complaints there. I would rate the hotel higher but unfortunately, they charged an additional $72.13 on my card that I'm having a heck of a time getting returned. I've spoken to several staff trying to get it resolved. I've left messages for the manager asking for a call......still waiting.

So watch your credit card account closely!

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank BigEasyTraveler1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joshua Erickson, Guest Services / Front Office at Aloft Tallahassee Downtown, responded to this reviewResponded 11 August 2023

Hello! Thank you for taking the time to share about your stay with us. I'm sorry to hear about that extra charge on your card! If you would like, I can handle things for you to see if we can find a resolution to your dilemma. Feel free to reach out to me, Joshua Erickson, Guest Services Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2023

Very clean hotel. The staff is very friendly and attentive. We brought our dogs because the hotel is very pet friendly. The beds are comfortable, and the rooms are very modern. BRING EAR PLUGS..because the noise from traffic is very loud.

Room tip: Pet friendly
Date of stay: May 2023
    • Value
    • Location
    • Service
Thank 839micha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 April 2023

Where do I begin!? Miss Rowina was AMAZING to me!!! Brandon at the desk went and got me extra pillows for my husband and while he was gone she gave me an ear full. Her conversation starter was “have you had the pleasure of staying with us before?” She let me know about the shuttle service, the ice down stairs, that Starbucks was available 24 hours, the hours of the restaurant and bar for tonight and tomorrow, I mean I heard NONE of this when my husband was being checked in. And she even upsold me on food just after 11pm and the cook Megan was just as sweet to me. I felt so welcomed and at home and I truly appreciate the genuine, bubbly, enthusiasm as she spoke about this place. She could’ve sold me a house and a car! It had been a long day but I can assure you the laughs and smile was much needed tonight. Thank you Miss Rowina.

Date of stay: April 2023
  • Trip type: Travelled on business
    • Service
Thank Cassandra B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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