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uncbones
North Carolina

Pleasantly surprised

4.0 of 5 bubblesReviewed 5 May 2022via mobile
My first stay at an Aloft and impressed with the efficient and well designed space conveniently located in downtown Tally. Unlike many of my recent post-COVID hotel stays, there were no (zero) issues over our two night stay. Staff pleasant and easy to work with. Will look to stay in more Alofts in the future, an up and coming brand over declining properties such as Sheraton.
Date of stay: April 2022
Trip type: Travelled as a couple
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Reviews (787)
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Reviewed 1 May 2022 via mobile

EXCELLENT!!! The service at the Aloft Tallahassee was exceptional. It was wonderful to stay at a place that values customer service. Our stay started off terrific from the moment we arrived. Upon entering, we were greeted with smiles, we were offered refreshments and we were graciously allowed to check-in early. Throughout our stay, every staff member went out of their way to meet us, greet us and to ask about our stay. Nevertheless, the most remarkable staff member we met was the GM Devon Baker. He was hand at every turn to address any of our needs and concern. We had a problem with our bathroom door, he was there to oversee the repair. Our TV had a connectivity issue, he stopped by our room to ensure it being addressed. We had questions about restaurant reservations during one of the Tallahassee’s busiest weeks of the year (it was graduation week at FSU), Devon had answers and recommendations. Kudos to the hiring team that scooped him up and to the management person that promoted him to GM. Devon went out of his way to make our stay remarkable. His hospitality skills are an admirable asset to this brand and reminded me of why I stick to this hotel brand when I travel.

Room tip: Dog friendly place
Date of stay: April 2022
Trip type: Travelled with family
1  Thank Companion09904926159
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2022 via mobile

The staff at this hotel was friendly and efficient. Daniel and Yanaiya at the front desk and Devonte and Cher at the bar were wonderful, I have never encountered such nice employees. The room was small and tired. The man in the room next to us coughed all night and it sounded and felt like he was in our room, it was terrible.

Room tip: Parking is outdoor, no garage.
Date of stay: April 2022
Trip type: Travelled as a couple
1  Thank Terri55w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2022 via mobile

Wow. GREAT customer service from everyone we encountered from check in to the man at the grill!!! Thank goodness this Aloft serves some food or we would have had no dinner after a disastrous experience at Andrew's downtown. We have 3 great experiences at 3 different Aloft locations. Highly recommend!!!! And we travel with our small dog, and they are so pet friendly. ❤

Room tip: Don't bother with Andrew's Downtown location!
Date of stay: February 2022
Trip type: Travelled as a couple
1  Thank carolfV3443IZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2021

I ended up staying at the Aloft after a family emergency. From the moment I checked in, Devin (manager) went above and beyond to make me and my family comfortable. He was considerate and compassionate for our situation. During such a stressful time, it was relieving to be able to put all our attention on our family and not worry about the details of our accommodations. His hospitality was not something we expected but it made a significant impact on us. We are most grateful for the stay we had at Aloft and will definitely be back. Highly recommend.

Date of stay: October 2021
    • Value
    • Sleep Quality
    • Service
Thank zs895
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2021

My husband booked this hotel last minute (within 24 hours of our arrival). We booked two rooms with double beds. The hotel was overbooked, so we ended up with two single rooms. My family and my sister-in-law’s family both had two kids, so this was a huge inconvenience. They provided air mattresses and a crib to accommodate. One star for at least doing that ⭐️

I/we did not realize that the hotel is pet friendly before arriving. The stench was a clear indication. When we entered the elevator, I told my husband that it smelled like urine. Then once we entered our room, the bathroom area also smelled like urine. There was also hair on the walls of the shower.

The walls are paper thin. It’s almost like we were sharing a room with the guests next to us. We could clearly hear any and all conversations like we were sitting right next to them. And they woke up super early, so guess who else was up…

This will be our first and last stay at this hotel.

On a positive note: The staff was very friendly, pleasant and professional. That gets the second ⭐️⭐️

Date of stay: October 2021
Trip type: Travelled with family
1  Thank karetam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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