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Odyssey19121837993

Charged smoke fee scam

1.0 of 5 bubblesReviewed 14 Apr 2024
Dirty, smelled terrible and the people are loud all night.

At the check out I told the guy that someone smoked in our room and it was a horrible night because of the smoke. They charged me $250 smoking fee. I don't smoke, my husband and my 6 month old Baby don't smoke as well! I told them to avoid that! And now they want me to pay for someone else. I am sure that this was not the first time they charged the smoke fee for someone else. No reaction from the hotel.
Date of stay: April 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this review
Responded 18 Apr 2024
Dear Odyssey19121837993, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.

Sincerely,

Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (84)
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3 - 8 of 84 reviews
Reviewed 31 August 2023

I’ve stayed at this hotel for weeks at a time my money good! So it’s offensive when the staff locates me to a room that is infested with roaches and critters like spiders and flys! And hasn’t even been cleaned by housekeeping. It was so Poor. I received linen that had hair and dust on it. The cops showed up on the property like 2+ times during my stay honestly super trash location too. My neighbor was vomiting in the bathroom in his room and I could hear it I’m heated ! Customer service is only 9-11 so when u need help overnight no one is there or even to answer the phone!! The WiFi kept bugging out and disconnecting so I had to call the support number as requested by the front lady at the desk. I had to call them on three separate occasions in one hour; To the point where I just took a loss on the Wi-Fi. The tv remote batteries did not work in my room. Took another loss. The dresser where the tv sits was absolutely disgusting filled with dust and other random objects. Took another Loss. I couldn’t even unpack! Housekeeping should be fired! They wanted to keep this a secret I bet. The Building should burn down. The windows wouldn’t open as it shows they could. I walked in the room when I first checked in and it smelt like aged curry and I was suprised by a roach!!! Y’all I’m pissed. Also the first 4 nights of my stay the fire alarm was going off with no warning or solution. Do not book your stay here unless they promise you a room with none of these issues in writing. I’ve spent over 2k here. The vending machine clocks out at like 1am. There is no breakfast. The Burger King next door doesn’t have an open lobby. Laundry is 10$+ and it’s no guarantee that the laundry machine runs because there’s already a sign that shows one machine going down. There is a garbage can that sits in the hallway all freakin night! Terrible just terrible! I literally sleep with the light on cause I was so disturbed that a roach or something would crawl in my bed. If I could get all my money back for the 11 nights I booked this room it would be nice! Respectfully! The place is so rundown that my AC unit began spewing water randomly soaked my entire floor by the bed. & the Furniture is super outdated. Bring your own linen or just make sure that you wash theirs yourself before laying on it with bleach! The only good thing about my stay here was my money and freedom. I want a whole refund !

Room tip: Just go somewhere else! and wait till they refurnish the property it’s terrible! Not even recommended to bring kids here!
Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Mary E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 3 September 2023

Dear MaryeZ3651GZ, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.


Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2023

Arrived to Tallahassee on Business looking for temporary housing while in transition. This hotel perfectly suited my needs. Rooms were clean, directly across from Walmart, close to my place of business. Staff was friendly and accommodating.

Date of stay: September 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank 990rockym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 June 2023

This is a very moderate hotel in an unassuming location. I was staying overnight while traveling on my way down to Southern Florida. I was called by a gentleman around 9 45pm who wanted to verify that I would be arriving as the office would soon be closing and he wanted to inform me about the after hours arrival procedures. I told him my GPS said I was about 25 minutes away and he said that he would wait for me. I arrived at about 10:15. I am elderly traveling with a service animal. I believe his name was Richard, he assisted me with a first floor room that was clean and simple, and found me a couple of clean bowls to help feed my dogs so I wouldn't have to empty out my car in order to retrieve the one's I had packed. I can always appreciate the extra steps people go to help.

Date of stay: May 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Sandra M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 7 June 2023

Dear sandramO5583FE, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Richard; we'll gladly share your kind words with him and our entire team. It was a pleasure hosting you, and we do hope to see you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2023

I like coming here because it is nice for me and my dad and it is very safe. And it is affordable for anyone. The room's were very comfortable. And I like the way the front desk is nice. And they are very helpful.

Date of stay: May 2023
Thank Caden Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 April 2023

one of the quietest hotels I've stayed at. The staff .. Rob Amanda Bonnie Bryan are all very supportive and super helpful. I had trouble with the vending machines and Rob came walking around the corner asking if I needed help and he instantly helped with the problem I was having. Every staff member is extremely friendly and helpful. I will definitely be letting my friends and family know to come to this location. This location was defiantly also the cleanest one we came and looked at. The front desk ( I believe his name was Bryan ) most professional Man

Room tip: Family Friendly Hotel makes you feel very welcomed
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Passenger02511261424
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 30 April 2023

Dear Guest, Great to hear that you had a wonderful stay at Extended Stay America! It's always great to have supportive and helpful staff who can make your stay more enjoyable. It's good to know that the hotel is clean and quiet and that you received excellent service from the team, especially Rob, Amanda, Bonnie, and Bryan. We hope to see you again soon, and thank you for recommending this location to your friends and family.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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