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Rocky M
Fort Lauderdale, Florida

Perfect for my needs

5.0 of 5 bubblesReviewed 21 Jul 2023
Arrived to Tallahassee on Business looking for temporary housing while in transition. This hotel perfectly suited my needs. Rooms were clean, directly across from Walmart, close to my place of business. Staff was friendly and accommodating.
Date of stay: September 2022
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (84)
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5 - 10 of 84 reviews
Reviewed 5 June 2023

This is a very moderate hotel in an unassuming location. I was staying overnight while traveling on my way down to Southern Florida. I was called by a gentleman around 9 45pm who wanted to verify that I would be arriving as the office would soon be closing and he wanted to inform me about the after hours arrival procedures. I told him my GPS said I was about 25 minutes away and he said that he would wait for me. I arrived at about 10:15. I am elderly traveling with a service animal. I believe his name was Richard, he assisted me with a first floor room that was clean and simple, and found me a couple of clean bowls to help feed my dogs so I wouldn't have to empty out my car in order to retrieve the one's I had packed. I can always appreciate the extra steps people go to help.

Date of stay: May 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Sandra M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 7 June 2023

Dear sandramO5583FE, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Richard; we'll gladly share your kind words with him and our entire team. It was a pleasure hosting you, and we do hope to see you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2023

I like coming here because it is nice for me and my dad and it is very safe. And it is affordable for anyone. The room's were very comfortable. And I like the way the front desk is nice. And they are very helpful.

Date of stay: May 2023
Thank Caden Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 April 2023

one of the quietest hotels I've stayed at. The staff .. Rob Amanda Bonnie Bryan are all very supportive and super helpful. I had trouble with the vending machines and Rob came walking around the corner asking if I needed help and he instantly helped with the problem I was having. Every staff member is extremely friendly and helpful. I will definitely be letting my friends and family know to come to this location. This location was defiantly also the cleanest one we came and looked at. The front desk ( I believe his name was Bryan ) most professional Man

Room tip: Family Friendly Hotel makes you feel very welcomed
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Passenger02511261424
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 30 April 2023

Dear Guest, Great to hear that you had a wonderful stay at Extended Stay America! It's always great to have supportive and helpful staff who can make your stay more enjoyable. It's good to know that the hotel is clean and quiet and that you received excellent service from the team, especially Rob, Amanda, Bonnie, and Bryan. We hope to see you again soon, and thank you for recommending this location to your friends and family.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2023

Check-in and staff was great, but there were several "odd" characters in and out of the hotel (walking around and just standing around). I was not sure they were loitering or actual guests. The door keys did not work. The 3rd floor smelled like cigarette smoke all throughout the hallway and the 4th floor smelled like marijuana. Could not keep the grandkids there. That staff made it a 2 start for me. Did not feel safe at all.

Date of stay: March 2023
    • Value
    • Location
    • Service
Thank JHartman70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 28 March 2023

Dear Tour01102486275, Thank you for taking the time to share your candid review. Please accept our sincere apologies for failing to meet your expectations. We take the safety of our guests seriously, and our security team makes every effort to provide a secure environment for everyone. Also, we work closely with our local police department; therefore, we regret the concerns you encountered. Although this does not change what transpired, we will share your concerns with our team to ensure such matters do not affect future guests. We hope you will revisit us so we can deliver the flawless stay you deserve.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2023

I have lived here at Extended Stay Hotel since August 20th 2021 and am still a resident here.
I lost my original home due to having to evacuate.
Moving here at ESA as a temporary home has always been a good place as a transition to eventually finding my new permanent home.
Bryan Davis the General Manager from day one, has been highly attentive to our needs.
Bryan is a professional manager, very attentive, compassionate, and as well my son and I are taken care of as if we are family.
Kathy Grissett is as well a professional front desk, and customer care representative.
Rob is as well professional and also works in maintenance and great customer care representative.and he works the front desk.
Reggie works front desk and is professional with great customer care representative.
The housekeepers. Bonnie and Miranda and Amanda are very efficient to make sure that rooms are fully clean, and if I need anything, it is always addressed within a short period of time.
I feel like I am at home staying here at ESA and when I do have to move to a permanent home, I will keep in touch with my extended family here.
The location to Extended Stay East is very convenient to everything in Tallahassee.
There is a convenient laundry room, and vending machines.
In every room we have a full sized refrigerator, and cooking range, cupboards and sink to wash dishes.
Walmart is directly across the street and shopping center as well and close enough to walk to.
I am very pleased with my year and half living here and recommend staying here whether it's just a weekend stay or long term living. Thank you to the team here that works very hard to keep the customer residents happy. This hotel is pet friendly as well for a minimal charge.

Date of stay: August 2022
Thank Danielle V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 18 March 2023

Dear daniellevO1114CB, Thank you for staying with Extended Stay America and writing such a complimentary review. We are glad you chose us to be your temporary home during such a time, and we are relieved we met your expectations. It's so nice to know you find everything about us satisfying. Our team works hard to provide high service levels and make our guests have the best time with us, and we are pleased their service was the highlight of your stay. We will share your compliments with the team to let them know their efforts are appreciated. Reviews like yours make our efforts worthwhile, and we hope you have a great time.

Sincerely,
Hotel Management

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