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Cynthia Sarten

Love Woodsprings East

5.0 of 5 bubblesReviewed 29 Jul 2020
General Manager Bryan Davis is very professional and sweet. Employees are great and very professional. Ms. Meeka in housekeeping, Ms. Sheila and Ms. Ralisha at the front desk are very helpful. I've been staying there for quite sometime and have always been greeted with a friendly smile and a hello. Very family oriented place. Great place!
Date of stay: July 2020
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nationwide HMC, Guest Services / Front Office at Extended Stay America Select Suites - Tallahassee - East, responded to this review
Responded 27 Aug 2020
Wow! We are beyond ecstatic to see that our staff did such an amazing job providing you with an exceptional stay! Our staff will be thrilled to learn of your high praises as they work so hard to deliver an all-around comfortable and pleasant guest experience!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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17 - 22 of 85 reviews
Reviewed 24 March 2020

One of the nights I was there I happen to get locked out of my room without even my cellphone for help. I had to sleep in my truck until someone arrived for work at the front desk in the morning, (more than an hour late according to their hours) understandably this was my fault so I couldn't really be mad at anyone but myself. I had told him the next day while getting a new key and he literally didn't care. No words of wisdom or sympathy. The following day I went to get towels, no one was there even after waiting for 15 minutes so I left a kind note asking for someone to please send up clean towels when they were able to. I got a call walking into my room and it was the front desk person yelling at me to come get my towels because "they weren't changing linens right now" saying what I did was disrespectful. His name is Bryan and I have never had a worse experience.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank loisanned617
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nationwidehotelmgmt, Guest Relations Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 26 March 2020

Thank you for sharing your experience with us and we are disturbed to see you had such an unpleasant time. In regards to being locked out, we have a lobby phone that instructs our guests on how to reach our on site staff member and we apologize you were not aware of that. We appreciate you bringing the customer service issue to our attention so that we can correct this immediately. It is never our intent for you to have less than a welcoming and comfortable stay. We wish you all the best in your travels.

-Charlie, Guest Engagement Specialist -WoodSpring Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2020

I got a promotion that took me to Tallahassee. I booked the extended stay hotel. The room was cleaned 4 days after arrival then not at all. With a kitchenette and daily use of the tub/shower the room has become filthy. If I had known this location does not service rooms even after a new reservation I would have stayed elsewhere. I've had to book an additional stay and requested twice to have the room cleaned and nothing. I am nearing the point where I will have to buy cleaning supplies (I've already had to provide my own toilet paper) THIS PLACE IS GROSS

Room tip: pets, wifi, laundry room,
Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank Tracy613
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nationwidehotelmgmt, Guest Relations Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 14 March 2020

We are so sorry that you are not having the exceptional stay that we intended for you to have due to our housekeeping schedule. We do perform a thorough cleaning between each guest and every 14 days for our extended stay guests. You do have the option to purchase additional cleanings if that is something that you desire. We do specialize in extended stays and many of our guests prefer and appreciate the ability to provide their own amenities and pay for only the things that they want. We are so sorry this is not what you expected and we hope the remainder of your stay was a pleasant one.

-Charlie, Guest Engagement Specialist -WoodSpring Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2019

I have been at Woodsprings for a little while. Looking for a Apartment. Before Sherry got here as Manager this place was getting bad‼️ She has really cleaned the place up‼️And the staff is Great‼️ Will help you any way they can. Sherry also will help in any way she can to make your stay Great‼️ Keep up the Great Work‼️

Date of stay: December 2019
Trip type: Travelled with family
Thank dstny674
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nationwidehotelmgmt, Guest Relations Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 24 December 2019

We truly appreciate your fantastic review! Our hard working staff strives to provide an exceptional stay and they will be so happy to see your praises! Thank you!

-Charlie, Guest Engagement Specialist - WoodSpring Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2019 via mobile

Assistant manager unfriendly unhelpful staff ,booked a week stay frigerator didn't work ,had to be clean the room, the place is just dirty unmanaged , Choice Hotels has to send the management team there to get this place back in order

Date of stay: November 2019
Trip type: Travelled on business
Thank dwf152016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nationwidehotelmgmt, Guest Relations Manager at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 27 November 2019

Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room and got a negative impression of our staff. In addition to friendly service, we are known for our super clean rooms so we are terribly sorry for disappointing you with a less than sparkling clean room and less than the exceptional service you deserved.

-Charlie, Guest Engagement Specialist - WoodSpring Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2019 via mobile

Before we even arrived at the hotel, a friend of ours told me that this hotel was known for housing the homeless and drug dealing in the parking lot. We chose to make our own assessment and decided to come anyway. When we got to the hotel there was a line of five people checking in. Each family had their own set of problems checking in. Most of the time it was because the rate was not correct. We waited for our turn and was greeted by a woman who stated she was the only person working that day and was also cleaning the rooms and that’s why it was taking her so long. They were unable to print a receipt for my transaction instead hand writing me a note and signing her name. She promised to slide a receipt under my door as soon as she could. She never did.

We left the facility and went to our event. We came back around 11 PM and When we got back there was still a line of people checking in, all of them having problems. The hallways smelled like marijuana and smoke. There were shady people walking around barefoot-obviously under the influence.

When we went into our room we immediately noticed there was an odd smell. The walls were dirty with brown smears. The floor had white junk mixed into the carpet in several places. The refrigerator bottom was torn off and completely rusted. The toilet was not in good condition. There were hairs all over the bed. The AC smell was moldy. And gave an overwhelming smell of mold. As we were standing there trying to decide if we could stay, there was a knock on the door. It was the same check in lady telling us that we were not supposed to be in that room and that she thought it was empty. This was the same woman who had given us the key and checked us in. We came downstairs and told the woman that we would like a different room because of all of the reasons we listed above. We believed the mold smell would make us ill. She stated that she did not have a room. We asked her to call a manager and she stated there was no manager. She said the only manager they had was in Kansas City. She tried to call someone and no one answered. I asked her for a receipt so that I could get a refund and she stated that she would like to give me a receipt but that we never were checked in. However- the money had been talked from my account. I asked for a refund but she stated she was unable to override the system even though she felt I deserved one. She recommended I call back another time. My husband and I left the premises after spending 10 minutes in that room because we were convinced we would get sick. We then had no hotel to go to and were lucky enough to find friends to take us in well after midnight. I am currently disputing the charges with my bank.

Date of stay: September 2019
Trip type: Travelled with family
Thank aimeemc76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julia R, - - Nationwide Hotel Management Company, LLC at Extended Stay America Select Suites - Tallahassee - East, responded to this reviewResponded 2 October 2019

Thank you for this detailed feedback. I'm so very sorry to hear about this frustrating experience. Please contact us if your billing situation is not resolved as we never want a guest to experience any unresolved issue.

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