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Review of Sundial K302

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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Sanibel Island, Florida

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Poor - based on 1 review
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Reviews from our community

kevinmoss...
chicago
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Bait and switch”
Reviewed 2 April 2015 for a stay in March 2015
5
people found this review helpful

We booked our stay nov 2014 for spring break 2015 march. When we booked and to this day Vrbo states we can use the resort facilities for 25/ adult/day. In February VIP rentals supposedly sent an email, did not bother calling, to let us know policy had changed and as condo renters we are unable to us the main pool and resort amenities. Change of sundial rules. Issues I have with VIP is they should have made an effort to call us as well as email because mine must have gone to junk. Second, for a spring break trip booked in November 2014, alerting guests of policy change in feb 2015, is way too late. Plane tickets booked, time taken off work, car rental, and no other place available for rent on such short notice. It was handled very poorly by rental group, with no consideration to fairness or customer satisfaction. Beware if u r renting from VIP or Sundial for that matter.

The condo was ok. Very outdated furniture. Decorated with mismatched furniture similar to the furniture one would put in basement. Kitchen had old laminate counters and cabinets. However, what got me most, was the windows in family room. Other units had two sliding doors that open to enjoy breeze and views. This unit has very small sliding door to right, but the main window is comprised of three large windows that do not slide open. So you don't get nice breeze and it gives you a fish bowl type feel and experience. I think the owners need to take pride in their unit, because this one is looking run down.

In conclusion, beware of misleading policy changes and poor customer service from both sundial and VIP rental. Also be prepared to stay in an outdated, rundown fishbowl.

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Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Apr 2015
In response to the Sundial K-302 “Bait & Switch” review, which is highly inaccurate. Sundial is a 400+ unit condominium Hotel complex, where approximately half the condominium owners use private independent Vacation Rental companies to book and maintain their properties. The other private unit owners use the “Sundial Hotel” to rent their properties. The Sundial Hotel is privately owned and has just recently changed ownership. Under the old Sundial Hotel ownership the Hotel allowed non Hotel Sundial guests to use the Hotel amenities for $25 per day per person if available.
On February 2, 2015 we received the below email from the new owners of the Sundial Hotel drastically changing the amenities program availability to non-Hotel guests.

“Dear Rental Agent,

Renovations at Sundial Beach Resort & Spa are now complete! We are very excited about the opening of Slice of Paradise on the main pool deck as well as the additions of both Bailey’s and the Sanibel Sea School.

While these amenities, as well as Turtle’s Pool & Beach Bar and Sea Breeze, are available to the public, unfortunately the pool deck and its amenities are not. Due to restrictions imposed by the city of Sanibel, only property owners will be able to take advantage of the complimentary Social Membership or be able to purchase a membership that provides access to the amenities of the Resort and not their guests moving forward. As a result of these new limitations set forth for the amenities, we are only extending availability to guests of the Resort program directly and the property owners who are active members

VIP Vacation Rentals immediately sent out the below email to ALL incoming Sundial guests.

Dear VIP Vacation Rental tenant:

We have just received notice from the new owner/management company for the Sundial and they have had a change of policy concerning the amenities at the Sundial. Effective immediately Sundial amenities are no longer available to anyone other than Sundial Hotel Guests. Those amenities include the large pool at the clubhouse; Tennis; Children’s program; and beach chair & umbrella rental. People renting Sundial units outside the Hotel program do have free access to 4 gulf-side heated pools, BBQ grills, Hi Speed WIFI and miles of beautiful white sandy beach to explore. You can order drinks at the poolside bar and eat and drink at the upstairs bar and restaurant.

David L Schuldenfrei
VIP Vacation Rentals
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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