Check out day is March 3 at 11.00 am it is a standard time for all hotels chain in the world ,
And i knew that , I travel a lot more than 40 countries in the world and use to work for airlines and hospitality management
My issue was : tall latino untuck shirt with diamond earring
The housekeeping, should print the reports all in house guest , i m not sure what ‘s the sytem hilton used but Fidelio , Opera and OnQ , I am sure that in house guest check out report might be hand out to the housekeeping each day . Her name is Anna , she probably knocked on my door but i m in bathroom , when i came out , she opened my door and ask me do you want a service today ? It was 9.30 am , i was wonder , first she did not know ? I have to check out today ? Second the hotel won’t knock for room cleaning at 9.30 am , or only long stay like 2-7 days but mostly 11 am or later than that , i think housekeeping should check the report guest in house and check out carefully, if i am nude in the room or have some privacy situation? How can i do ? I feel terrible for this issue.
Second : I did call the front desk agent who was a guy who i check in and check out , i ask if i can get late check out because of i have gold member status , he said no all room is not available “which is lie statement and I hold my cellphone open Hilton app and about to extend one more night stay at the same room’ he is immediately reject and never try to help or explain anything or helpful at all , and I tell him that I will go down , I went down to talk to him “ sir why you lie to me you said that you don’t have anything any room available which is false and I talk to him as normal tone , and i ask what’s wrong with you , you were being rude to me when i was check in and now you were being rude again , his face got red and full of anger , his body shake full of anger , so i said it fine then I will leave and i will talk with your management by email , he shout at me “ go ahead “ he try to hide his identity by saying his name very fast and intend not to give me his name , and i ask him may i talk with your GM or Front desk manager , he said he is the only one in charge at hotel , the higher management is not here , probably it is sunday , but normally hospitality as hotel and big hotel chain should have manager on duty 7 days a week which made me confuse , i asked him can i get GM name card and others , he pointed out with his anger attitude “ over there!” We had an argument at the counter
after i walk out from front desk , he walked follow me at the back to the elevator then shout at me “Check out time at 11” i was so afraid of him , i thought he gonna hit me at behind , i ask him “ why u have to shout and emphasize and walk follow me about check out time and the time was 10.15 am , you can see from the security camera i did observe his behavior from yesterday and today , i think he treats other with smile and talk nice to other guest , and what did i do wrong ? may be he thought that I am poor asian and don’t know how to stay in hotel , he made me embarrassed in public area , and i got treat differently from others , and it is very discriminate why he choose to treat me like this.
So I went up to my room and pack all my stuffs without extend my stay , and i went down at 10.55 am very calm without saying anything to him and gave 2 keycards , and take an uber to airport , I and my friend will go to lawyer office and we will file discriminate case for this is issue against the front desk agent ,
I am sure that it is not the first time he did this to others guest , looking forward to talk to you soon , apologize for my writing, english is my second language.