Thank you so much for taking the time to leave us such a wonderful review! It truly brightened our day to read your kind words about our hotel.

I'm thrilled to hear that our staff were friendly and made you feel welcome throughout your stay. We truly believe that the warmth and helpfulness of our team is what sets us apart.

It's also great to know that you enjoyed your spacious and clean room. We take pride in maintaining a high standard of cleanliness and comfort for our guests, and I'm glad we met your expectations.

Moreover, I'm glad we were able to provide you with an accessible room that suited your needs. It's important to us that all of our guests feel accommodated and comfortable during their stay.

Your feedback about the hotel's convenient location is much appreciated. We strive to provide our guests with easy access to nearby attractions and amenities, so I'm delighted to know that it was well within reach for you.

Once again, thank you for choosing to stay with us and for leaving such a fantastic review. It means a lot to our team. We can't wait to welcome you back to our hotel in the future.

Thank you for taking the time to share your experience with us. I'm sorry to hear that your stay at our hotel did not meet your expectations. Your feedback is important to us, as it allows us to address areas in need of improvement.

Firstly, I apologize for any confusion regarding the fees. We strive to be transparent about our resort fees. This is shown upon booking, on your confirmation, on our FAQ's on our website and again upon your arrival. Upon check-in, we will run an "authorization" on the card for the total room charges, plus $50 for guests staying between 1-4 nights and $100 for guests staying 5 nights or more per room for any potential incidental charges. The card will not be charged prior to the guest's check-out. Bank Debit/Check Cards: If the debit/check card you are using is attached to a checking account, a hold will be placed on the account for the full anticipated dollar amount of your stay, in addition to $50 for guests staying between 1-4 nights and $100 for guests staying 5 nights or more, that is held in case of incidental charges. These funds may be held by your financial institution for seven business days or longer after your departure.

In regards to the cleanliness of the rooms, I apologize for the disappointment caused. Our housekeeping team works diligently to ensure that our rooms are clean and comfortable for our guests. We are disappointed that you were not pleased with our refresh services. For conservation reasons, our refresh service consists of trash removal, making of beds, refresh of bathroom towels and replacement of toiletries. Should your stay be longer than four nights, you will receive a full-housekeeping service every fifth day of your stay. It includes trash removal, bathroom cleaned, replenish of bathroom towels and amenities, change of bed linens and making of the beds, dusting and cleaning of the floors. If your stay is beyond five days, the cycle above will be repeated. This is communicated on all of our booking sites, on our FAQ page and on our welcome letter upon your arrival.

Additionally, I'm sorry to hear that you found our amenities and facilities to be lacking. We aim to provide a comfortable stay for all our guests, and I apologize if the size of our pool and gym did not meet your expectations. Your feedback is important to us, and we will take it into consideration as we continue to improve our offerings.

We appreciate your patronage and hope to have the opportunity to welcome you back in the future, to provide you with the experience you deserve.