We stayed here from May 21st - June 2nd and we were not disappointed whatsoever. The hotel staff were absolutely amazing. The rooms were huge and lovely. We got our room cleaned everyday. Everything was working perfectly. The pool was lovely and the atmosphere was fabulous. This hotel is in the centre of International Drive so we had no problem getting around. We will definitely stay here again when we come back to Orlando.
Thank you so much for taking the time to share your wonderful experience at Avanti International Resort. We are thrilled to hear that you had an amazing stay with us and that you were not disappointed in any way. It was a pleasure having you as our guest.
Your kind words about our amazing hotel staff truly warm our hearts. We strive to provide exceptional service and it's fantastic to know that our efforts made a positive impression on you. Rest assured, we will share your compliments with our team members who will be delighted to receive your praise.
We're also glad to hear that you found our rooms to be spacious and lovely. We take pride in maintaining cleanliness and ensuring our guests' utmost comfort. It's great to know that our daily room cleaning service met your expectations.
Furthermore, we're thrilled that everything was in perfect working order during your stay. We understand the importance of a hassle-free experience, and we're glad that our facilities met your needs. Your feedback encourages us to continue striving for excellence.
Lastly, we're delighted that you enjoyed our lovely pool and the fabulous atmosphere at our hotel. We believe that a relaxing and enjoyable stay is essential, and we're glad we could provide that to you. Being centrally located on International Drive, we're thrilled that our convenient location made it easy for you to explore the area.
Thank you again for your kind words and for choosing to stay with us. We can't wait to welcome you back when you return to Orlando. If you have any additional feedback or need assistance with anything, please feel free to reach out to us.
The best thing about the hotel is its location, which is the reason for the 3 stars.The hotel is very basic but that’s all we needed as we were at the parks everyday.
Located in the middle of international drive with lots of restaurants nearby within walking distance and things to do, such as mini golf. The hotel also offers a free shuttle to universal which came in really handy and was convenient. The beds are really comfy and cosy.
However, the breakfast was very disappointing. Paid an extra £240 for 10 days of American breakfast thinking it would be all you can eat, however this wasn’t the case. You get a voucher and receive one small meal per person and the smallest carton of orange I have seen. The voucher doesn’t change either and there are only 4/5 options for breakfast - egg and cheese sandwich, egg and cheese wrap, oatmeal with raisins, plain pancakes and some sort of bagel, which as you can imagine soon get boring and the options aren’t the best either. I think this should be highlighted when booking the breakfast. Definitely not worth the money for breakfast. Go to Denny’s across the road for $10+ for a breakfast, which is lovely and you get plenty for your money.
When we arrived our room was clean apart from the bathroom, which had pubic hair on the walls and in the bath and the toilet wasn’t clean. Phoned reception and they stated they would send housekeeping up, however this issue never got resolved after 10 days of been there so we had to clean it ourselves. Despite the bins being emptied everyday and our bed being made everyday, our bedding didn’t get changed until our seventh day and the floors weren’t the cleanest. We were located on the fourth floor and you could hear the cars from the highway, however this wasn’t a huge issue for us as we aren’t fussy sleepers. The rooms were basic but I think could do with modernising, especially the bathrooms. There is air con in the rooms which is great and staff are really helpful and kind.
Overall, we had a great time and felt safe in the hotel. I would stay again if I was looking for a basic hotel as it is cheap and located in a good location on international drive with free shuttles to the parks. However, I wouldn’t pay extra for the breakfast as it definitely isn’t worth it!
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel's location and the convenience it offered during your stay. It's great to hear that you found our beds to be comfy and cozy.
We apologize for any disappointment you experienced with our breakfast offerings. We understand that you were expecting an all-you-can-eat breakfast, and we apologize for any confusion regarding the breakfast voucher system. We appreciate your feedback regarding the limited options and will certainly take it into consideration for future improvements. We also understand that the breakfast did not meet your expectations in terms of value for money. We will work towards displaying clearer information about the breakfast options when booking.
We apologize for the housekeeping issues you encountered upon arrival. It's unacceptable that the bathroom cleanliness fell short of our standards. We apologize for the inconvenience caused, as well as for any lapses in communication regarding the resolution of the issue. We will address this with our housekeeping team to ensure such oversights do not happen again. We appreciate your understanding and proactive approach in resolving the situation on your own.
We appreciate your feedback on the need for modernizing our rooms, especially the bathrooms. We strive to constantly improve our facilities and will take your suggestions into account for future updates. It's reassuring to hear that you found our staff to be helpful and kind, and that you felt safe during your stay.
Thank you again for sharing your thoughts with us. We value each guest's feedback as it helps us enhance the guest experience.
This hotel is in a good location. The gym and pool facilities were good. We stayed block one facing away from the pool and had no issues with noise.
The housekeeping staff were helpful. Shout out to the cleaner who helped when our daughter was sick.
A little bit of holiday Spanish is helpful.
I would stay again. It’s a lot better than I expected from reading other reviews.
It would be better if there were more pool towels. And more umbrellas there’s only ones next to the chairs and not the loungers.
They promisse breakfast but it is not true, they gave us a vouvcher for 2 small juices and a snack , with 20 minutes in the line in the cafeteria . the floor was stick and dirty, front desk people werent nice. Only book if you get a very very cheap price.
Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your experience at our hotel did not meet your expectations. Your satisfaction is our top priority, and I appreciate you bringing these concerns to my attention.
Regarding the issue with breakfast, I apologize for any misunderstanding. Our packages that include breakfast for two guests per day of your stay do include a specific breakfast selection. It is disappointing to read that our selection was not to your personal preference.
I'm truly sorry to learn that you found the floor to be sticky and dirty. This is certainly not the cleanliness standard we strive to maintain. Our housekeeping team works diligently to ensure the cleanliness of our rooms and public areas, but it seems that we fell short in this aspect during your stay. We are currently testing new cleaning tools to help assist in keeping our floors in a pristine condition.
I am disappointed to hear that you found our front desk staff to be less than welcoming. Providing exceptional customer service is of utmost importance to us, and I apologize if we did not meet your expectations during your interaction with our team members. I will address this matter with the relevant staff to ensure that our guests receive the warm and friendly service they deserve.
Thank you for bringing these matters to my attention, and I hope we have the opportunity to welcome you back in the future, so we may provide you with a much-improved experience.
We are currently 4 days into our holiday for a two week stay. This hotel is extremely disappointing. I understand that this is a budget hotel and because we are using this as a base we thought it would be ideal.
When we first arrived at our hotel, we were given access to our room. We were based on the 4th floor away near the motorway side. We asked to move and we were told it was not possible.
For the first two nights we’ve had people shouting outside the room. Security knocking on next doors door which went on for ages at around 2.30am.
The second two nights we’ve had a strong smell of cannabis in our room and we can’t figure out where it’s coming from. We have children and they were complaining they felt sick with the smell. I called reception and they sent someone up with a can of air freshener. We don’t think is as a family with children should have to put up with this as it’s completely unacceptable.
The aircon makes the loudest noise ever and we cannot have this on during the night. The hairdryer hardly works and we’ve gone out with wet hair every night.
We’ve had to find the laundry cupboard to obtain our own towels and our floor hasn’t been cleaned since arriving. I just feel filthy and we have not unpacked as we don’t want to store our belongings in the room.
I’m busy trying to contact BA to be moved. This is meant to be a once in a lifetime holiday and the hotel is making us want to go home.
Thank you for taking the time to share your feedback about your recent stay at our hotel. I apologize for any inconvenience and disappointment you have experienced during your visit. We take all guest feedback seriously as it helps us to improve our services.
I was sorry to read about the noise disturbances from other guests during the night. We strive to provide a peaceful and comfortable environment for all our guests, and I apologize that this was not the case during your stay. I will be sure to address this issue with our security team to ensure better enforcement of our noise policies.
I am also deeply sorry to hear about the strong smell of cannabis in your room. We agree with you that the smell/usage of marijuana is not appropriate at a family friendly resort. While medical marijuana is legal in Florida, our resort does not condone nor tolerate the usage of this drug in any capacity while staying on our property. When it is reported to our guest services team, our General Manager and Security team is notified immediately, they investigate to find where the source of the odor is coming from and the guest is escorted off property. This has become a dilemma for the hospitality industry at large. We are doing our best to work with authorities to curtail this activity.
Regarding the issues with the air conditioning, hairdryer, and cleanliness of the room, I apologize for the inconvenience caused. Your comments have been noted and will be shared with our maintenance and housekeeping departments for immediate attention. Please be assured that we will take the necessary steps to rectify these issues and ensure that our rooms are up to the standards expected by our guests.
I understand that these concerns have greatly impacted your overall experience with us, and I sincerely apologize for the negative impressions they have left. We take pride in providing exceptional service and maintaining comfortable accommodations for our guests, and it is truly disheartening to hear that we have fallen short in meeting your expectations.
Again, I apologize for the inconveniences you faced during your stay. We value your feedback and will use it to make improvements to provide a better experience for our guests in the future.
