When we arrived, the toilet still had toilet paper in it. The floors were dirty. The coffee maker was broken and took many calls to get a new one. My children and I woke up with bug bites on us. There were roaches on the floor.some kind of beatles on the table, small bugs all over the kitchen,and ants crawled on us while sitting on the Couch. I reported it and the person that came to spray the room acted like it was no big deal. I said I was worried about being bugs home with me and his response was “you would know if bugs were in your bag” not a very restful stay. Also the elevator to the build was broken and called many times and never fixed, which made getting luggage up and down the room.
The staff was very friendly. The amenities were nice. We were given the option of choosing a high or low floor upon checking in. We chose high and stayed in the 6th floor of building number 2. For the most part the furnishings were nice and comfortable. The couch did show signs of wear but not too bad. We had a beautiful view overlooking the pool. Location was good proximity to attractions and shopping. We were given the option to attend at check in but declined. That was the only time it was mentioned.
The Fountains is one of my favorite resorts. There is so much to do that you never want to leave and go anywhere else. We took 3 of our grandchildren in May and no one wanted to leave. Rooms are great and spacious. Beautiful furnishings. The pool area is great!